United Kingdom7 days leftOpen

Services-Framework-Debt Collection

Tender Overview

LOCATION

North West England, United Kingdom

VALUE

Not disclosed

DEADLINE

February 10, 2026 at 00:00

CATEGORY

Other

CPV CODE

79940000

REFERENCE

007121-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.
⚠️

MANDATORY EXCLUSION GROUNDS

  • None explicitly mentioned in the provided text.

ELIGIBILITY REQUIREMENTS

  • The bidder must be a debt collection agency.
  • The bidder must be capable of providing services for household customers.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • The bidder must be capable of recovering live debt on existing customer base.
  • The bidder must be capable of performing trace and collect activities on leaver debts.
  • The bidder must be capable of conducting field visits for various campaign activities.
  • The bidder must be capable of executing campaign activities for earlier collections.
  • The bidder must be capable of providing specialist debt collection activities, such as probate.
  • The bidder must possess core skills in debt collection.
  • The bidder must be an experienced debt collection agency.
💰

FINANCIAL REQUIREMENTS

  • None explicitly mentioned in the provided text.
📋

SUBMISSION REQUIREMENTS

  • Submit company details.
  • Submit service capabilities, potentially structured via a matrix.
  • Submit information on core skills.
  • Submit relevant case studies.
  • Submit the bid by the deadline: 2026-02-10T00:00:00.

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HTM
Planning Notice
Notice007121-2026.html
Summary:
Download failed - no summary available
HTM
Attachment A-11032
General InformationA-11032.html
Summary:
This document, intended to understand the debt collection services market's capability and capacity for United Utilities, is currently unavailable ("Page not found").
DOC
OCDS Record
OCDS Data007121-2026_ocds_record.json
Summary:
This OCDS record details United Utilities' planned procurement for household debt collection services, outlining the scope which includes live debt recovery, trace and collect, field visits, and specialist activities like probate.
DOC
OCDS Release Package
OCDS Data007121-2026_ocds_release.json
Summary:
This tender seeks experienced debt collection agencies to provide comprehensive services for United Utilities' household customers, covering live debt recovery, trace and collect for leavers, field visits, campaign activities, and specialist probate collections.
PDF
Official PDF Version
General Information007121-2026_official.pdf
Summary:
This document is a planned procurement notice from United Utilities Water Limited for household debt collection services, seeking expressions of interest from agencies capable of providing services like live debt recovery, trace and collect, field visits, and specialist activities, by submitting company details, skills, and relevant case studies.

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51
Fair

Tender Quality Score

This tender, currently in the planning stage, provides a clear service description but suffers from significant deficiencies in transparency and completeness, notably the classified value, absence of evaluation criteria, and inaccessible documentation.

Score Breakdown

Legal Compliance65/100

The tender's legal compliance is moderate. While the CPV code is appropriate and no disputes are reported, the classified estimated value is a significant transparency concern for a regulated utility. The missing reveal date prevents a full assessment of deadline reasonableness from initial publication.

Estimated value is classified
Missing tender reveal date
Clarity55/100

The service description and basic requirements are clear and unambiguous. However, the complete absence of specified evaluation criteria and explicit performance conditions significantly hinders clarity for potential bidders, making it difficult to formulate a competitive proposal.

No evaluation criteria specified
No explicit performance conditions stated
Completeness50/100

The tender is notably incomplete. Key information such as the estimated value and evaluation criteria are missing. Furthermore, two out of five listed tender documents are inaccessible or failed to download, indicating a significant gap in provided documentation.

Estimated value not disclosed
No evaluation criteria specified
Fairness35/100

Fairness is significantly compromised. The classified value, absence of evaluation criteria, and lack of e-submission create substantial barriers to transparent and equal competition. Inaccessible documents further exacerbate these issues, preventing all bidders from having equal access to information.

Estimated value is classified
No evaluation criteria specified
Practicality45/100

Practicality is low due to several factors. The lack of electronic submission capabilities can complicate the bidding process for many suppliers. Additionally, the classified estimated value and issues with document accessibility pose practical hurdles for bidders in assessing the opportunity and preparing their submissions.

No electronic submission supported
Financing information (value) not available
Data Consistency70/100

Data consistency is generally good, with most key fields populated and dates appearing logical. Minor inconsistencies include empty fields for 'Liable Person' and specific codes for 'Type' and 'Procedure', but these do not critically impact the overall understanding of the tender.

Empty fields for 'Liable Person', 'Type Code', and 'Procedure Code'
Sustainability20/100

The tender shows very low commitment to sustainability. There is no mention of green procurement, social aspects, or innovation focus within the provided information. This indicates a missed opportunity to integrate broader public value considerations into the procurement process.

No green procurement aspects mentioned
No social criteria included

Strengths

Clear and detailed service description
Appropriate CPV code assignment
Key timeline details (duration, start date) are provided
Requirements for eligibility and technical capability are clearly stated
No disputes or suspensions reported

Concerns

Estimated value is classified, hindering transparency and fair competition
Absence of specified evaluation criteria, making bid preparation challenging and impacting fairness
Two out of five tender documents are inaccessible or failed to download
No support for electronic submission (e-submission)
Lack of any mentioned sustainability, social, or innovation criteria

Recommendations

1. Disclose the estimated contract value to enhance transparency and allow bidders to assess opportunity scale.
2. Clearly define and publish objective evaluation criteria to ensure fairness and guide potential bidders.
3. Ensure all tender documents are accessible and functional for all interested parties.

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C
Tender Quality Score
51/ 100 · Fair

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