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Community Navigation Service

Tender Overview

LOCATION

North West England, United Kingdom

VALUE

£4,200,000

DEADLINE

February 24, 2026 at 12:00

CATEGORY

Other

CPV CODE

85100000

REFERENCE

007395-2026

Project Timeline

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Contact Information

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View Original

Original Tender Description

Community navigation, also known as social prescribing, is an approach that uses 'link workers' or 'community navigators' to connect people to the wider community and its offer of activities, groups and services, to best meet their practical, social and emotional needs. Tameside Live Well Community Navigation Service is a new community-sited and community-delivered service to support the health and wellbeing of residents. Its delivery, recruitment, staff training, and allocation and investment of community funds would ideally be managed by an organisation working in and with a good knowledge of the community. To deliver the aims, vision and objectives set out in the phased 5-year model the council require the provider to have a robust approach to delivery of the service while also being able to fulfil the role of a system leader. This will involve working in close partnership with a range of local stakeholders to lead the work to improve outcomes in Tameside and work towards a more integrated, preventative, neighbourhood-based approach. Due to the nature of the service and the timescales for mobilisation, the preferred provider will ideally have proven experience of: • Good working knowledge of Tameside including the population, community assets, underserved groups, partner organisations, local services. • Good working knowledge of the third sector in Tameside, including challenges • Previous experience in managing community navigation or similar social prescribing services involving client casework, and the associated systems and pathways Please go to www.The-Chest.org for more information.
⚠️

MANDATORY EXCLUSION GROUNDS

  • Not explicitly mentioned in the provided text.
✓

ELIGIBILITY REQUIREMENTS

  • The bidder must be an organization.
  • The bidder must be an experienced organization.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • The bidder must have a robust approach to service delivery.
  • The bidder must be able to fulfil the role of a system leader.
  • The bidder must be able to work in close partnership with a range of local stakeholders.
  • The bidder must be able to lead work to improve outcomes in Tameside.
  • The bidder must contribute to a more integrated, preventative, neighbourhood-based approach.
  • The bidder must have proven experience in managing community navigation or similar social prescribing services.
  • The bidder's experience must include client casework and associated systems and pathways.
  • The bidder must have good working knowledge of Tameside, including its population, community assets, underserved groups, partner organizations, and local services.
  • The bidder must have good working knowledge of the third sector in Tameside, including its challenges.
  • The bidder must be capable of managing service operations.
  • The bidder must be capable of staff recruitment for the service.
  • The bidder must be capable of staff training for the service.
  • The bidder must be capable of allocating and investing community funds.
💰

FINANCIAL REQUIREMENTS

  • Not explicitly mentioned in the provided text for the bidder's own financial standing.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted by 2026-02-24T12:00:00+00:00.
  • Bidders must access www.The-Chest.org for full tender information and submission details.

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DOC
OCDS Record
OCDS Data007395-2026_ocds_record.json
Summary:
Tameside Metropolitan Borough Council seeks an experienced organization to deliver a community navigation/social prescribing service, requiring strong local knowledge, third-sector expertise, and proven experience in managing similar health and wellbeing support programs.
DOC
OCDS Release Package
OCDS Data007395-2026_ocds_release.json
Summary:
Tameside Metropolitan Borough Council seeks an experienced provider for a new 5-year Community Navigation (social prescribing) service, requiring strong local knowledge of Tameside's community and third sector, and proven experience in managing similar client casework services.
PDF
Official PDF Version
General Information007395-2026_official.pdf
Summary:
Tameside Metropolitan Borough Council seeks a service provider for a Community Navigation (social prescribing) service to connect residents with local services and activities, requiring strong knowledge of the Tameside community and prior experience in managing similar services.
HTM
Tender Notice
Administrative Documents007395-2026.html
Summary:
Tameside Metropolitan Borough Council seeks an experienced organisation to deliver a community navigation (social prescribing) service, managing its operations, staff, and community funds, while demonstrating strong local knowledge of Tameside and prior experience in similar services.

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63
Good

Tender Quality Score

This tender for a Community Navigation Service presents a clear description of the service but suffers from significant deficiencies in fairness and completeness due to missing evaluation criteria and potentially tailored requirements.

Score Breakdown

Legal Compliance65/100

The tender clearly defines the procedure type and CPV codes, and no disputes are noted. However, the explicit mention of mandatory exclusion grounds is missing from the provided text, and full legal documentation requires access to an external portal, which slightly reduces transparency and direct compliance verification.

•Mandatory exclusion grounds not explicitly mentioned in the provided text.
•Full legal documentation requires access to an external portal (www.The-Chest.org).
Clarity55/100

The service description and AI-extracted requirements are generally clear and understandable. However, the critical absence of specified evaluation criteria is a major flaw, making it difficult for bidders to understand how their proposals will be assessed.

•Evaluation criteria are not specified.
Completeness60/100

Basic information, financial details, timeline, and classification are adequately provided. While documents are listed, their full content and crucial details like evaluation criteria are missing from the provided information, requiring external access and leaving a significant gap in the tender's completeness.

•Evaluation criteria are not defined.
•Full tender documents and details are only accessible via an external portal.
Fairness35/100

The absence of specified evaluation criteria severely impacts the transparency and objectivity of the tender process. Furthermore, requirements for 'Good working knowledge of Tameside' and 'Good working knowledge of the third sector in Tameside' are highly specific and strongly suggest tailoring to local incumbents, which significantly limits competition and equal access for all potential bidders.

•Evaluation criteria are not specified, hindering transparency and objectivity.
•Requirements for specific local knowledge (Tameside population, community assets, third sector) are highly restrictive and appear tailored, potentially limiting competition.
Practicality80/100

The tender supports electronic submission via the specified portal (www.The-Chest.org), provides a clear document URL, and specifies the contract start date, duration, and estimated value. These elements contribute to good practicality for potential bidders.

Data Consistency90/100

All key fields are populated, there are no reported suspensions or disputes, and dates are logical and consistent. The data provided is reliable and well-structured.

Sustainability70/100

The core service, 'Community Navigation' or 'Social Prescribing,' is inherently focused on social wellbeing, community integration, and preventative health, demonstrating a strong social sustainability aspect. While explicit green procurement or innovation focuses are not detailed, the nature of the service itself aligns with social objectives.

•No explicit mention of green procurement criteria.
•No explicit focus on innovation beyond the service's 'new' nature.

Strengths

Clear description of the service and its objectives.
Comprehensive AI-extracted technical capability requirements.
All key data fields are populated and consistent.
Electronic submission supported via a dedicated portal.
Strong inherent social sustainability focus due to the nature of the service.

Concerns

Critical absence of specified evaluation criteria.
Requirements for specific local knowledge appear tailored, limiting fair competition.
Mandatory exclusion grounds are not explicitly mentioned.
Full tender documentation requires access to an external portal.

Recommendations

1. Explicitly define and publish all evaluation criteria to ensure transparency and fairness.
2. Review and revise local knowledge requirements to be less restrictive, allowing for broader competition while still ensuring service quality.
3. Ensure all mandatory legal compliance details, including exclusion grounds, are clearly stated within the primary tender documentation or easily accessible via direct links.

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B
Tender Quality Score
63/ 100 · Good
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