DDaT22441 Managed Service Provision

*** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION*** This procurement is being concluded following a mini competition under the Crown Commercial Services (CCS) RM6100 Technology 3 Framework Lot 2 Transition and Transformation. The Contract is being awarded for a 3 year term with no options to extend. The £4,000,000 ex VAT value stated is estimated for the full 3 year term and is subject to work packages being issued. There is no guaranteed spend. UK Shared Business Services Ltd (UK SBS) is owned by the Department for Business, Energy and Industrial Strategy (BEIS) and UK Research and Innovation (UKRI). It is a government shared service provider supporting 20k users (and 14k pensioners) with one of the widest ranges of service provision within the UK public sector. We provide administrative and professional services to six public sector partners across Finance, HR and Payroll, Information Technology (IT), and Procurement. We have a unique partnership relationship with our owners, who are also our largest clients, and whose employees are the end-users of our services. With a team of over 600 based in Swindon, Billingham and Newport, we provide seamless support to our partners so that they can focus on their core missions. Together with our partners and aligned to the Cabinet Office Government Shared Services (GSS) Strategy, we are exploring opportunities to grow and will transform the end-to-end way we work. We are seeking to enable this by major partner-sponsored new systems programmes that would see us move from two legacy on-prem ERP platforms to become a modern SaaS, multi-platform, digitally enabled organisation, delivering quality end-user experience effectively and efficiently. To prepare for this, UK SBS is undergoing significant changes in its own internal leadership, capacity, capability, culture and ways of working as we strive to deliver efficiencies and service quality improvement alongside increasing service volumes. Aspects of delivery of the GSS strategy (Shared-Services-Strategy-for-Government-March-2021.pdf (publishing.service.gov.uk))and their potential impacts on UK SBS remain uncertain. Coupled with public sector funding constraints and a volatile employment market, UK SBS is seeking a flexible and agile partner who can provide professional technology and ancillary organisational effectiveness expertise, contingency capacity and challenging support to UK SBS so that technology can enable and drive a successful transformation, despite these challenges. Our requirement is for the successful bidder to assign a core team for the duration of the contract to determine small and large projects and manage the pipeline of work in order to be continually adding value and bringing benefits and efficiencies. 3 Example work packages are identified in the documentation and will form the basis of evaluation.