Tenders

Procurement of ticketing service for the Foundation Eesti Kontsert

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 02, 2026
Contract Details
Category
Services
Reference
305964
Value
€200,000
Location
Estonia
Published
February 10, 2026
CPV Code
Evaluation Criteria
Commission fee in percentages for tickets sold through the provider's system (evaluation criterion point 1.1.)32%
Number of monthly visitors (visits) to the ticket sales web environment20%
Commission fee in percentages for physical tickets sold by Eesti Kontsert itself at concert hall box offices through the provider's system (evaluation criterion point 1.2.)14%
Sales points in Kuressaare8%
Sales points in Tallinn6%
Sales points in Jõhvi4%
Sales points in Haapsalu4%
Sales points in Pärnu4%
Sales points in Tartu4%
Sales points in Narva2%
Sales points in Rakvere2%
Project Timeline

Tender Published

February 10, 2026

Deadline for Questions

February 23, 2026

Submission Deadline

March 02, 2026

Tender Opening

March 02, 2026

Contract Start Date

May 01, 2026

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Budget
€200,000
Duration
Not specified
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€187,707
Avg. Bids
2.0
Competition
Low
SME Winners
89%
1,029 tenders analyzed

Original Tender Description

Procurement of a nationwide ticketing service software and environment for the Foundation Eesti Kontsert, including the necessary software and technology for box office operations and electronic ticket control in the Foundation Eesti Kontsert's buildings. We have box offices where we need software and the necessary ticket control system: Estonia Concert Hall, Pärnu Concert Hall, Vanemuine Concert Hall, Jõhvi Concert Hall.
Electronic Submission

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Requirements & Qualifications

12 requirements across 5 categories

Submission (6)
Mandatory (1)
Compliance (2)
Technical (2)
Financial (1)
SUBMISSION REQUIREMENTS6
--The bid must include the European Single Procurement Document (ESPD).
--The bid must include the application form.
--The bid must include the bid form.
MANDATORY EXCLUSION GROUNDS1
--The tenderer must confirm the absence of mandatory exclusion grounds as stipulated in public procurement law (via the European Single Procurement Document (ESPD)).
ELIGIBILITY REQUIREMENTS2
--The tenderer must confirm its qualification (via ESPD).
--The tenderer must provide details of its sales points.
TECHNICAL CAPABILITY REQUIREMENTS2
--The tenderer must possess and provide data regarding its sales points.
--The tenderer must provide data regarding the traffic of its web environment.
FINANCIAL REQUIREMENTS1
--The bid must include an offer for commission fees.

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Documents

3 documents available with AI summaries

VastavustingimusedPDF
305964_vastavustingimused.pdf -- 3.2 KB

This document outlines the required forms and documents for bidders, including application and offer forms, sales point details, and a draft ticket sales agreement.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
305964_hindamiskriteeriumid.pdf -- 16.9 KB

This document outlines the evaluation criteria and methodology for the Sihtasutus Eesti Kontsert ticket sales service procurement, focusing on commission fees, sales points, and website traffic.

Hankepass täiendatavate selgitustegaPDF
305964_hankepass_taiendavate_selgitustega.pdf -- 63.1 KB

This explanatory document outlines the conditions and format of the European Single Procurement Document (ESPD), through which bidders declare their qualifications and absence of exclusion grounds, but it is for informational purposes only and not for direct submission.

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75
Good

Tender Quality Score

This tender is generally well-structured and transparent, featuring clear requirements and evaluation criteria. However, it lacks explicit contract duration and does not integrate sustainability aspects, which are notable areas for improvement.

Score Breakdown

Legal Compliance80/100

Deadlines are reasonable, and the procedure type is defined. The use of ESPD indicates compliance with EU/national regulations. The primary drawback is the use of a very generic CPV code instead of a more specific one for ticket sales services.

Generic CPV code (10084) used instead of a more specific one for ticket sales services.
Clarity85/100

The service description is clear and understandable. Requirements are structured (exclusion, eligibility, technical, financial, submission) and evaluation criteria are specified. Specific performance conditions are not explicitly detailed in the AI-processed content, but may be in other documents.

Specific performance conditions (e.g., KPIs, SLAs) are not explicitly detailed in the AI-processed content, though they might be in the unprocessed documents or draft contract.
Completeness70/100

Basic information, financial details, timeline, and location are provided. Requirements and criteria are defined. A significant omission is the lack of explicit contract duration. Additionally, two attached documents could not be processed by the AI, potentially hiding important details.

Contract duration is not specified.
Two attached documents could not be processed, potentially hiding important details.
Fairness90/100

Documents are accessible, and the estimated value is disclosed despite a conflicting 'Value Classified: Yes' flag. Deadlines are reasonable, and evaluation criteria appear objective and transparent. Requirements are functional and do not seem tailored to a specific company.

The conflicting 'Value Classified: Yes' and disclosed estimated value creates a minor ambiguity, though the value is ultimately visible.
Practicality65/100

Electronic submission is supported, and the contract start date is known. Financing information is available. However, the absence of a specified contract duration significantly impacts bidders' ability to assess long-term commitment and financial implications.

The contract duration is not specified, making it difficult for bidders to assess the long-term commitment and financial implications.
Data Consistency80/100

Most key fields are populated, and dates are logical. The primary inconsistency lies in the conflicting information regarding value classification (disclosed vs. 'classified: yes').

Inconsistency between 'Value Classified: Yes' and the explicit disclosure of the estimated value.
Sustainability20/100

There is a complete absence of specified green procurement, social aspects, or innovation focus within the tender documentation.

Lack of any specified green, social, or innovation criteria.

Strengths

Clear description of services and locations.
Transparent evaluation criteria.
Electronic submission and e-procurement enabled.
Reasonable submission deadline.
Estimated value disclosed.

Concerns

Contract duration is not specified.
Generic CPV code used.
No sustainability (green, social, innovation) criteria.
Inconsistency in value classification (disclosed vs. 'classified: yes').
Two documents could not be processed, potentially hiding details.

Recommendations

1. Clearly state the contract duration to provide full clarity for bidders.
2. Use a more specific CPV code for ticket sales services.
3. Integrate sustainability criteria (e.g., environmental impact of ticketing, social responsibility).

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