Tenders

Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029

Open
Deadline
19 days left
March 23, 2026
Contract Details
Category
Other
Reference
015088-2026
Value
£338,400
Location
Inner London - East, United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

February 19, 2026

Deadline for Questions

March 16, 2026

Submission Deadline

March 23, 2026

Contract Start Date

May 25, 2026

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Budget
£338,400
Duration
36 months
Location
Inner London - East
Type
Other
65
Quality Score/100
Good

Original Tender Description

Lambeth Council is seeking to appoint a provider for resident satisfaction surveys from April 2026 to March 2029. The research programme comprises three surveys to inform policy, decision making, and performance management.

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Requirements & Qualifications

13 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (4)
Technical (4)
Financial (1)
SUBMISSION REQUIREMENTS3
--Submit the bid by the deadline of 2026-03-23T00:00:00.
--The submission must address the provision of resident satisfaction surveys.
--The submission must cover the service period from April 2026 to March 2029.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in the provided information.
ELIGIBILITY REQUIREMENTS4
--Be a provider capable of delivering resident satisfaction surveys.
--Be able to provide services for the duration from April 2026 until March 2029 (36 months).
--Be able to conduct a programme of research comprising three surveys.
TECHNICAL CAPABILITY REQUIREMENTS4
--Demonstrate expertise in conducting customer satisfaction surveys (CPV 79342311).
--Possess the capability to design and execute a programme of three research surveys.
--Demonstrate the ability to extract actionable intelligence from survey data.
FINANCIAL REQUIREMENTS1
--Be able to undertake a contract with an estimated value of 338,400 EUR.

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Documents

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65
Good

Tender Quality Score

This tender provides a clear description of the required services and key financial details, but suffers from significant issues regarding document accessibility, the absence of evaluation criteria, and a lack of sustainability considerations.

Score Breakdown

Legal Compliance75/100

The tender defines the procedure type and assigns an appropriate CPV code. Deadlines appear reasonable from the current date, and there are no reported disputes. However, the reveal date is missing, and specific mandatory exclusion grounds are not detailed, which are minor compliance concerns.

Missing reveal date
No specific mandatory exclusion grounds detailed
Clarity60/100

The service description and AI-extracted requirements are clear and understandable. However, the critical absence of specified evaluation criteria significantly impacts the overall clarity, making it difficult for bidders to understand how their proposals will be judged.

No evaluation criteria specified
Performance conditions not explicitly stated in summary
Completeness70/100

Basic information such as title, reference, organization, value, and duration are provided. However, the tender is incomplete due to the lack of accessible document content and the absence of defined evaluation criteria. Minor fields like 'Liable Person' and procedure codes are also missing.

No document content available
Evaluation criteria not defined
Fairness55/100

The estimated value is disclosed, and requirements appear generic. However, the lack of full document access, the absence of transparent evaluation criteria, and the reported lack of e-procurement significantly undermine the fairness and equal access for potential bidders.

No full document access
No evaluation criteria specified
Practicality65/100

The contract start date and duration are clearly specified. However, the absence of electronic submission and the lack of direct access to tender document content present practical hurdles for interested parties.

No electronic submission supported
Document URL not provided for content
Data Consistency80/100

Key dates are logical and consistent, and there are no reported disputes. Minor inconsistencies include empty fields for 'Liable Person' and missing codes for 'Type' and 'Procedure', but these do not severely impact overall data integrity.

Liable Person field empty
Type and Procedure codes missing
Sustainability20/100

The tender does not include any explicit criteria or focus on green procurement, social aspects, or innovation. This indicates a complete absence of sustainability considerations, which is a significant drawback in modern public procurement.

Not green procurement
No social criteria

Strengths

Clear description of services required
Key timeline and financial information provided
Appropriate CPV code assigned
AI-extracted requirements are clear and understandable
No disputes or suspensions reported

Concerns

Lack of accessible tender document content
Critical absence of evaluation criteria
No electronic submission option
Missing mandatory exclusion grounds details
No sustainability, social, or innovation aspects

Recommendations

1. Ensure all tender documents are fully accessible and downloadable to all potential bidders.
2. Clearly define and publish detailed evaluation criteria to ensure transparency and fairness in the selection process.
3. Implement electronic submission for improved accessibility, efficiency, and environmental benefits.

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