Tenders

Telephony communication and call center services (LSMUKL) (SAK)

Open
Deadline
3 days left
March 06, 2026
Contract Details
Category
Other
Reference
6644606
Value
€162,000
Location
Kaunas County, Lithuania
Published
February 23, 2026
CPV Code
Project Timeline

Tender Published

February 23, 2026

Deadline for Questions

February 27, 2026

Submission Deadline

March 06, 2026

Tender Opening

March 06, 2026

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Budget
€162,000
Duration
37 months
Location
Kaunas County
Type
Other
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€735,040
Avg. Bids
2.1
Competition
Low
SME Winners
94%
485 tenders analyzed

Original Tender Description

Telephony communication and call center services
Green ProcurementEU Funded

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Competitors

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Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--[No specific requirements provided]
MANDATORY EXCLUSION GROUNDS1
--[No specific requirements provided]
ELIGIBILITY REQUIREMENTS1
--[No specific requirements provided]
TECHNICAL CAPABILITY REQUIREMENTS1
--[No specific requirements provided]
FINANCIAL REQUIREMENTS1
--[No specific requirements provided]

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Documents

14 documents available with AI summaries

Paslaugų sutarties bendrosios sąlygos.docxDOC
Paslaugų sutarties bendrosios sąlygos.docx -- 107.1 KB

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Paslaugų sutarties specialiosios sąlygos.docxDOC
Paslaugų sutarties specialiosios sąlygos.docx -- 91.5 KB

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Pirkimo sąlygos Specialioji dalis.docxDOC
Pirkimo sąlygos Specialioji dalis.docx -- 24.5 KB

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Pirkimo sąlygų Bendroji dalis.docxDOC
Pirkimo sąlygų Bendroji dalis.docx -- 117.1 KB

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priedas. Kvalifikacijos ir kiti reikalavimai.docxDOC
priedas. Kvalifikacijos ir kiti reikalavimai.... -- 60.1 KB

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priedas. Nac saugumo atitikties deklaracijos forma.docxDOC
priedas. Nac saugumo atitikties deklaracijos ... -- 26.1 KB

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priedas. Pasiūlymo forma.docxDOC
priedas. Pasiūlymo forma.docx -- 58.0 KB

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priedas. Techninė specifikacija.docxDOC
priedas. Techninė specifikacija.docx -- 79.4 KB

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priedas. Terminai.docxDOC
priedas. Terminai.docx -- 22.8 KB

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priedas. Tiekėjo įvykdytos ar vykdomos paslaugos.docxDOC
priedas. Tiekėjo įvykdytos ar vykdomos paslau... -- 25.0 KB

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Specialiųjų sąlygų priedas Sutarties vykdymui pasitelkiami subtiekėjai ir (ar) s...DOC
Specialiųjų sąlygų priedas Sutarties vykdymui... -- 15.2 KB

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NoticePDF
Notice_6644606.pdf

This document contains a tender notice for telephony and call center services in Lithuania, with an estimated value of 162,000 Euros and a submission deadline of March 6, 2026.

Tender Structure XML - Cycle 1XML
c4t_6644606_1.xml

This document outlines the structure of a tender for telephony and call center services, specifying an open procedure with the lowest price evaluation method.

priedas. EBVPD.zipZIP
priedas. EBVPD.zip -- 76.9 KB

This document contains the general and special terms and conditions for a service purchase agreement for telephony and call center services, along with procurement conditions.

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75
Good

Tender Quality Score

This tender for telephony and call center services is generally well-structured, with clear basic information and a reasonable estimated value. However, it lacks specific details on evaluation criteria and some aspects of practical submission.

Score Breakdown

Legal Compliance75/100

The tender adheres to EU procurement directives and has a clear CPV code. Deadlines are provided, and the procedure is open. No disputes are noted. The primary concern is the lack of specified evaluation criteria, which could impact legal compliance if not clarified.

Missing evaluation criteria
Clarity80/100

The title, description, and basic financial information are clear. The availability of numerous attached documents suggests detailed requirements, although their content is not fully summarized. The absence of explicit evaluation criteria is a clarity issue.

Missing evaluation criteria
Completeness70/100

Most basic information is present, including estimated value, duration, and deadlines. A significant number of documents are attached, indicating a comprehensive set of tender conditions. However, the lack of summarized content for most documents and the absence of specific exclusion, eligibility, technical, and financial requirements in the AI-extracted section reduce completeness.

Lack of summarized content for most attached documents
AI-extracted requirements section is empty
Fairness85/100

The tender is an open procedure, suggesting broad access. The value is disclosed, and deadlines appear reasonable for an open tender. There are no immediate indications of requirements tailored to specific companies. The use of e-procurement is a positive fairness aspect.

Practicality65/100

The tender is marked as 'E-Procurement', implying electronic submission, but the 'No e-submission' flag in the checks contradicts this. The contract start date is not explicitly stated, and financing information is absent. The duration is specified.

Contradictory information regarding e-submission
Missing contract start date
Data Consistency90/100

Key fields like title, reference, organization, value, and deadlines are populated. The dates provided (submission, opening, tender valid) are logical. No suspension or disputes are noted, contributing to high data consistency.

Sustainability50/100

The tender is marked as 'EU Funded', which often implies adherence to certain standards. However, there are no explicit mentions of green procurement, social aspects, or innovation within the provided information, leading to a moderate score.

No explicit green procurement criteria
No explicit social criteria

Strengths

Clear basic information (title, value, deadlines)
Open procedure and EU funding indication
Comprehensive set of attached documents
High data consistency

Concerns

Missing evaluation criteria
Lack of summarized content for most documents
Ambiguity regarding e-submission process
Absence of explicit sustainability criteria

Recommendations

1. Clarify the evaluation criteria for bidders.
2. Provide summaries or key details for the attached tender documents.
3. Confirm and detail the e-submission process.

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