Tenders

Replacement of Alarm Receiving Centre Platform supporting Herts Careline Service

Open
Deadline
40 days left
April 13, 2026
Contract Details
Category
Other
Reference
018143-2026
Value
Not disclosed
Location
Bedfordshire and Hertfordshire, United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

February 27, 2026

Deadline for Questions

April 06, 2026

Submission Deadline

April 13, 2026

Contract Start Date

August 30, 2026

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View Original
Budget
Not disclosed
Duration
12 months
Location
Bedfordshire and Hertfordshire
Type
Other
75
Quality Score/100
Good

Original Tender Description

North Hertfordshire District Council (NHDC) is undertaking Preliminary Market Engagement to inform a future procurement for the replacement of its existing Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. The purpose of this Preliminary Market Engagement is to obtain market insight and supplier feedback to support the development of a proportionate, transparent and competition-friendly procurement strategy in accordance with the Procurement Act 2023. The engagement will explore supplier capability across a range of areas including: - Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols - Migration approaches from a live operational ARC environment with minimal service disruption - Alternative delivery models including on-premise, private cloud and fully managed platform solutions - Integration capability with telephony, CRM, field service and related operational systems - Platform resilience, disaster recovery and cybersecurity capability - Commercial models, lifecycle cost drivers and approaches to managing supplier lock-in - Scalability and interoperability to support future shared service arrangements and Local Government Reorganisation - Opportunities for innovation, automation and operational efficiency improvements - Sustainability and social value considerations within platform delivery and hosting models. NHDC uses an E-Tendering system (In-Tend) for all procurement activities, including Preliminary Market Engagement (PME). Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com This engagement is strictly for information gathering purposes and does not constitute a call for competition or commitment to procure. Insights obtained will be used to refine the specification, procurement approach, contract structure and evaluation methodology while ensuring equal treatment of suppliers and avoidance of any unfair competitive advantage.

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Requirements & Qualifications

17 requirements across 5 categories

Submission (5)
Mandatory (1)
Compliance (1)
Technical (8)
Financial (2)
SUBMISSION REQUIREMENTS5
--Responses must be submitted via the Supply Hertfordshire Portal.
--Suppliers must be registered on the portal to submit a response.
--If already registered, use your existing username and password.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in this Preliminary Market Engagement document.
ELIGIBILITY REQUIREMENTS1
--Suppliers must be registered on the Supply Hertfordshire Portal.
TECHNICAL CAPABILITY REQUIREMENTS8
--Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols.
--Migration approaches from a live operational ARC environment with minimal service disruption.
--Alternative delivery models including on-premise, private cloud and fully managed platform solutions.
FINANCIAL REQUIREMENTS2
--No specific financial requirements are detailed in this Preliminary Market Engagement document.
--Commercial models, lifecycle cost drivers and approaches to managing supplier lock-in.

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Documents

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75
Good

Tender Quality Score

This is a Preliminary Market Engagement (PME) notice for the replacement of an Alarm Receiving Centre (ARC) platform. While it clearly outlines the objectives and areas of exploration, it lacks specific details regarding evaluation criteria and financial information, and is not a formal tender.

Score Breakdown

Legal Compliance75/100

The notice is for Preliminary Market Engagement, not a formal tender, which explains the absence of a formal procedure and detailed legal compliance elements expected in a tender. The mention of the Procurement Act 2023 indicates adherence to current UK legislation. Deadlines are not applicable in the same way as a tender, but the submission deadline for the PME is provided. CPV code is present. No disputes are indicated.

Clarity80/100

The description of the ARC platform's purpose and the objectives of the PME are clear. The areas for market engagement are well-defined, providing suppliers with a good understanding of the information sought. Requirements for participation in the PME are also clearly stated.

Completeness70/100

Key information such as the title, organization, reference, and a description of the project are present. The contract duration and start date are specified. However, the estimated value is not disclosed (classified as 'Yes'), and no tender documents with content are available, which limits completeness for a potential future tender.

•Estimated value not disclosed
•No tender document content available
Fairness85/100

As a PME, the focus is on gathering market insight to ensure a fair and transparent future procurement. The use of an e-tendering system promotes accessibility. The stated aim to avoid unfair competitive advantage is positive. The criteria for engagement are objective, focusing on technical and commercial aspects.

Practicality65/100

The requirement to submit responses via an e-tendering system (In-Tend) is practical. Contact details for technical support are provided. However, the contract start date is in the future, and financing information is not detailed, which is expected for a PME. The lack of a formal tender document limits practical application for bidding at this stage.

•Financing information not detailed
Data Consistency90/100

Key fields such as title, organization, reference, and dates are populated logically. The status 'planning' is consistent with a PME. No suspensions or disputes are noted. The contract start date is after the submission deadline, which is logical.

Sustainability50/100

Sustainability and social value considerations are mentioned as areas for exploration within the PME. This indicates an intention to incorporate these aspects in the future procurement, but specific green procurement criteria are not detailed at this PME stage.

•Specific green procurement criteria not detailed

Strengths

Clear objectives for Preliminary Market Engagement
Well-defined areas for market exploration
Use of e-tendering system for submissions
Commitment to fair and transparent future procurement

Concerns

Estimated value not disclosed
No tender document content available
Lack of specific evaluation criteria (expected for PME)
Financing information not detailed

Recommendations

1. Ensure detailed evaluation criteria are developed for the future procurement based on PME feedback.
2. Provide clear financial information and tender documents when the formal procurement is launched.
3. Clearly articulate how sustainability and social value will be assessed in the future tender.

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