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Information and Advice for Unpaid Carers and People with Disabilities

Tender Overview

ORGANIZATION

West Lothian Council

LOCATION

Eastern Scotland, United Kingdom

VALUE

£2,200,000

DEADLINE

February 16, 2026 at 12:00

CATEGORY

Other

CPV CODE

98000000

REFERENCE

008513-2026

Project Timeline

Contact Information

View Original

Original Tender Description

There is a statutory requirement under Section 34 of the Carers (Scotland) Act 2016 (the Act), for local authorities to establish and maintain, or ensure the establishment and maintenance of an information and advice service for relevant Carers. A new contract is required to ensure that an information advice and support service is provided to all unpaid careers and people with disabilities. The service will be provided to all residents of West Lothian who are carers or have disabilities. The service can be accessed on direct access basis or via referral from Social Work or other third sector organisations.
⚠️

MANDATORY EXCLUSION GROUNDS

  • Bidders must not be involved in serious and organised crime, as the tender is subject to serious and organised crime checks.

ELIGIBILITY REQUIREMENTS

  • Bidders must be eligible to contract with a Scottish local authority (West Lothian Council).
  • Bidders must be capable of providing services within the CPV category 98000000 (Other community, social and personal services).
  • Bidders must be able to meet the statutory requirements under Section 34 of the Carers (Scotland) Act 2016.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Bidders must be able to establish and maintain, or ensure the establishment and maintenance of, an information and advice service for relevant Carers.
  • Bidders must ensure that an information, advice, and support service is provided to all unpaid carers and people with disabilities.
  • The service must be provided to all residents of West Lothian who are carers or have disabilities.
  • The service must be accessible on a direct access basis or via referral from Social Work or other third sector organisations.
  • Bidders must demonstrate high quality in their proposed service delivery, as tender evaluation will primarily focus on quality criteria.
💰

FINANCIAL REQUIREMENTS

  • Bidders must accept the fixed annual payment structure of £440,000.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted by the deadline of 2026-02-16T12:00:00+00:00.
  • Bidders must access and follow all instructions contained within the full procurement documents available on the Public Contracts Scotland platform.

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DOC
OCDS Record
OCDS Data008513-2026_ocds_record.json
Summary:
This tender seeks providers for an information, advice, and support service for unpaid carers and people with disabilities in West Lothian, featuring a fixed annual payment of £440,000 where bidders compete primarily on quality, subject to serious and organised crime checks.
DOC
OCDS Release Package
OCDS Data008513-2026_ocds_release.json
Summary:
West Lothian Council seeks a provider for an information, advice, and support service for carers and people with disabilities, with a fixed annual payment of £440,000, meaning tender evaluation will primarily focus on quality criteria.
PDF
Official PDF Version
Administrative Documents008513-2026_official.pdf
Summary:
This document is a contract notice from West Lothian Council seeking providers for an information, advice, and support service for unpaid carers and people with disabilities in West Lothian, with an estimated value of £2.2 million.
HTM
Tender Notice
Administrative Documents008513-2026.html
Summary:
This is a contract notice published by West Lothian Council inviting tenders for an information, advice, and support service for unpaid carers and people with disabilities, with procurement documents available on the Public Contracts Scotland platform.

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61
Good

Tender Quality Score

This tender presents a clear need for a vital social service but suffers from significant data inconsistency regarding financial values and a lack of detailed evaluation criteria, impacting fairness and clarity.

Score Breakdown

Legal Compliance75/100

The tender defines an Open procedure, uses an appropriate CPV code, and references statutory requirements, indicating general compliance. Mandatory exclusion grounds are mentioned. However, the absence of a reveal date makes a full assessment of the tender period challenging.

Missing tender reveal date
Clarity60/100

The service description and AI-extracted requirements are clear and understandable. However, the tender lacks specific, detailed evaluation criteria, stating only that evaluation will 'primarily focus on quality criteria,' which is insufficient for bidders.

Missing specific evaluation criteria
Completeness70/100

Most basic information, including title, organization, value, duration, and location, is provided. Documents are listed as available. However, the absence of detailed evaluation criteria and a specific contract start date are notable gaps.

Missing detailed evaluation criteria
Contract start date not specified
Fairness55/100

Document access is implied, value is disclosed (though inconsistent), and e-procurement is enabled. Requirements appear generic. However, the lack of objective and transparent evaluation criteria beyond 'primarily quality' significantly undermines fairness, making it difficult for bidders to understand how their proposals will be assessed.

Vague and non-transparent evaluation criteria
Practicality65/100

Electronic submission is supported, duration and financing information (fixed annual payment) are available. The document URL is implied by reference to the 'Public Contracts Scotland platform' but not explicitly provided in the basic information, and the contract start date is not known.

Explicit document URL not provided in basic info
Contract start date not known
Data Consistency30/100

While most key fields are populated and dates are logical, there is a critical financial inconsistency. The 'Estimated Value' is stated as 2,200,000.00 EUR, while the 'Fixed annual payment' is £440,000 over a 36-month (3-year) duration, totaling £1,320,000. This significant discrepancy, compounded by different currencies, is a major concern.

Significant discrepancy between Estimated Value (EUR) and total value based on Fixed Annual Payment (GBP)
Sustainability50/100

The tender's core purpose, providing support for unpaid carers and people with disabilities, inherently addresses social aspects. However, there are no explicit criteria for environmental sustainability, innovation, or broader social clauses beyond the service's direct impact.

No explicit green procurement criteria
No explicit innovation focus

Strengths

Clear description of the required service and its statutory basis
E-procurement enabled for accessibility
Value and duration are specified (though with consistency issues)
Service addresses a critical social need for carers and people with disabilities
Mandatory exclusion grounds are mentioned, enhancing integrity

Concerns

Significant financial data inconsistency between estimated value and fixed annual payment
Lack of specific and transparent evaluation criteria
Missing contract start date and explicit document URL in basic information
No explicit criteria for environmental sustainability or innovation

Recommendations

1. Clarify and reconcile the financial discrepancy between the estimated value and the fixed annual payment, specifying currencies.
2. Provide detailed and objective evaluation criteria to ensure fairness and transparency for all bidders.
3. Include explicit sustainability criteria (environmental, social, innovation) where relevant to enhance the tender's overall quality.

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B
Tender Quality Score
61/ 100 · Good

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