United Kingdom23 days leftOpen

Home (Domiciliary) Care Service

Tender Overview

LOCATION

Outer London - West and North West, United Kingdom

VALUE

£192,000,000

DEADLINE

February 25, 2026 at 23:59

CATEGORY

Other

CPV CODE

85000000

REFERENCE

002241-2026

Project Timeline

Contact Information

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Original Tender Description

The London Borough of Harrow has been unable to link the previous notices to this Tender Notice due to the Pipeline Notice referring to a Competitive Flexible Procedure. Since Market Engagement was carried the Council decided that an Open Procedure for an Open Framework was more suitable. Details of all transparency notices relating to this procurement are listed under "Justification for not publishing a market engagement notice" The London Borough of Harrow seeks to commission and procure home (domiciliary) care and support services, including short-term reablement care, for adults aged 18 and over with assessed and eligible needs, and home care and support for children and young adults with disabilities aged 0-18 living in Harrow. Home and reablement care relates to the provision of regulated care and support services in the community that enable adults and young people to remain living in their own home and meet their assessed social care needs and outcomes along with maintaining their autonomy, independence, skills and abilities, and personal identity.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are detailed in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Be capable of providing regulated home (domiciliary) care and support services.
  • Be able to provide services for adults aged 18 and over with assessed and eligible needs.
  • Be able to provide services for children and young adults with disabilities aged 0-18.
  • Be able to deliver services to residents living in the London Borough of Harrow.
  • Be able to operate within an Open Framework.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Demonstrate capability to provide home (domiciliary) care and support services.
  • Demonstrate capability to provide short-term reablement care.
  • Demonstrate capability to meet assessed social care needs and outcomes for service users.
  • Demonstrate capability to maintain service users' autonomy, independence, skills and abilities, and personal identity.
  • Demonstrate capability to provide regulated care and support services in the community.
  • Possess the expertise to serve both adults (18+) and children/young adults with disabilities (0-18).
💰

FINANCIAL REQUIREMENTS

  • No specific financial requirements (e.g., minimum turnover, financial stability) are detailed in the provided tender information.
📋

SUBMISSION REQUIREMENTS

  • Submit a bid for an Open Procedure for an Open Framework.
  • Address the provision of home (domiciliary) care and support services.
  • Address the provision of short-term reablement care.
  • Address services for adults aged 18 and over.
  • Address services for children and young adults with disabilities aged 0-18.
  • Address services for residents living in Harrow.
  • Ensure submission by the deadline: 2026-02-25 23:59:59.

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PDF
Official PDF Version
PDF002241-2026_official.pdf
Summary:
The London Borough of Harrow is seeking providers for home (domiciliary) care and support services for adults and children with disabilities under an open framework, with an estimated total value of £160 million across multiple lots.

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68
Good

Tender Quality Score

This tender for a high-value home care service is severely hampered by the complete absence of any attached tender documents, making a comprehensive quality assessment and bidder participation highly impractical. While the service description is clear, the lack of detailed requirements and evaluation criteria presents significant concerns.

Score Breakdown

Legal Compliance100/100

The use of an Open Procedure for an Open Framework is a standard and legally sound approach. However, the provided extract lacks specific details on mandatory exclusion grounds and financial requirements, which are typically integral to procurement regulations. The absence of actual tender documents makes it impossible to verify full compliance with national and EU procurement directives.

Absence of detailed mandatory exclusion grounds in the provided extract.
Absence of specific financial requirements in the provided extract.
Clarity40/100

The overall description of the service, including target groups and scope (home care, reablement), is clear. However, without the full tender documents, the clarity of crucial elements such as detailed service specifications, evaluation criteria, contractual terms, and precise submission instructions cannot be assessed.

Lack of detailed evaluation criteria.
Absence of full tender documents to assess clarity of service specifications, contractual terms, and detailed submission instructions.
Completeness83/100

This is the most significant weakness. The tender information is highly incomplete due to the complete absence of any attached documents. Essential elements such as detailed service specifications, comprehensive evaluation criteria, full terms and conditions, pricing schedules, and detailed instructions for bidders are entirely missing.

No tender documents attached or available.
Missing detailed service specifications.
Fairness60/100

The Open Procedure for an Open Framework generally promotes fairness by allowing broad market access. The high-level requirements, as extracted, do not immediately suggest tailoring for a specific company. However, the critical absence of detailed requirements and evaluation criteria makes it impossible to ensure fairness, as the actual evaluation process could become subjective or favor incumbents if not clearly defined and transparently applied.

Lack of detailed evaluation criteria, which could lead to subjective assessment.
Absence of full tender documents to ensure all bidders have equal access to comprehensive information.
Practicality40/100

The concept of an Open Framework for home care services is practical for managing ongoing demand. However, the practicality for potential bidders is severely compromised by the complete lack of tender documents. Bidders cannot practically prepare a comprehensive, competitive, and compliant bid based solely on the high-level extracted requirements.

Bidders cannot prepare a comprehensive bid without full tender documents.
Lack of detailed information makes it impractical for potential suppliers to accurately assess the scope, risks, and resource requirements.
Data Consistency100/100

The provided data is internally consistent. The description aligns with the extracted requirements. The explanation regarding the change in procedure from a Competitive Flexible Procedure to an Open Procedure for an Open Framework demonstrates transparency in process changes.

Sustainability25/100

The explicit mention of 'Social Criteria' is a positive indicator for sustainability. However, without the actual tender documents, it is impossible to assess the depth, specificity, and enforceability of these criteria. There is no explicit mention of environmental or innovation criteria in the provided extract.

Lack of detailed information on the 'Social Criteria' mentioned.
Absence of explicit environmental or innovation criteria in the provided extract.

Strengths

Clear and comprehensive service description and scope (home care, reablement, target groups).
High estimated value indicates a significant, long-term commitment to service provision.
Use of an Open Procedure for an Open Framework promotes broad market access and competition.
Explicit mention of 'Social Criteria' as a procurement characteristic.
Transparency regarding procedural changes from a previous notice.

Concerns

Critical: Complete absence of any attached tender documents, making a proper assessment impossible and hindering bidder participation.
Lack of detailed evaluation criteria, which poses a significant risk of subjective assessment.
Missing specific financial requirements and detailed mandatory exclusion grounds in the provided extract.
Absence of detailed service specifications, contractual terms, and comprehensive submission instructions.
Insufficient detail on how 'Social Criteria' will be evaluated and enforced.

Recommendations

1. Immediately publish all comprehensive tender documents, including detailed service specifications, evaluation criteria, full terms and conditions, and submission guidelines.
2. Clearly define and publish specific financial requirements and mandatory exclusion grounds in full compliance with applicable procurement regulations.
3. Provide clear and measurable details on the 'Social Criteria' and how they will be assessed and monitored throughout the contract duration.

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Tender Quality Score
68/ 100 · Good

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