Tenders

CM3419 Customer Insights

Open
Deadline
12 days left
March 16, 2026
Contract Details
Category
Other
Reference
013939-2026
Value
£3,000,000
Location
United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

February 16, 2026

Deadline for Questions

March 09, 2026

Submission Deadline

March 16, 2026

Contract Start Date

August 02, 2026

Budget
£3,000,000
Duration
24 months
Location
United Kingdom
Type
Other
81
Quality Score/100
Excellent

Original Tender Description

This Preliminary Market Engagement (UK2) notice is being issued to inform the market that Yorkshire Water Services Limited is undertaking early engagement with suppliers to support the development of the sourcing strategy for a Customer Insights Framework. The purpose of this engagement is to better understand current market capability, innovation, delivery models, commercial approaches, and best practice in the provision of customer insights services and solutions. This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services. The information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market. This exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process. Suppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice.

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Requirements & Qualifications

8 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (2)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS3
--Suppliers must express interest in accordance with the instructions provided in the notice.
--Expression of interest must be submitted by 2026-03-16T00:00:00.
--Suppliers should be prepared to provide information regarding current market capability, innovation, delivery models, commercial approaches, and best practice in customer insights services.
MANDATORY EXCLUSION GROUNDS1
--None specified as this is a Preliminary Market Engagement, not a call for competition.
ELIGIBILITY REQUIREMENTS2
--Suppliers must be interested in providing customer insights services and solutions.
--Suppliers must be willing to participate in market engagement activities.
TECHNICAL CAPABILITY REQUIREMENTS1
--Suppliers should possess expertise and capabilities in customer insights services, including (but not limited to) data analytics, research methodologies, insight generation, technology platforms, and associated advisory services, to provide relevant input.
FINANCIAL REQUIREMENTS1
--None specified as this is a Preliminary Market Engagement, not a call for competition.

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Documents

4 documents available with AI summaries

Planning NoticeHTM
013939-2026.html

Yorkshire Water is conducting a Preliminary Market Engagement to gather supplier insights on customer insights services, aiming to shape the sourcing strategy for a future Customer Insights Framework.

OCDS RecordDOC
013939-2026_ocds_record.json

Yorkshire Water is conducting preliminary market engagement to gather information from suppliers on customer insights services to help shape a future sourcing strategy, and this is not a call for competition.

OCDS Release PackageDOC
013939-2026_ocds_release.json

This document is an OCDS data package providing details about Yorkshire Water's preliminary market engagement to gather insights for a future Customer Insights Framework, not a call for competition.

Official PDF VersionPDF
013939-2026_official.pdf

Yorkshire Water Services Limited invites suppliers to participate in preliminary market engagement to gather information and shape the future sourcing strategy for a Customer Insights Framework, covering data analytics, research, and advisory services.

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81
Excellent

Tender Quality Score

This Preliminary Market Engagement (PME) is exceptionally clear and fair in its approach, effectively communicating its purpose to gather market insights without constituting a call for competition. While strong in clarity and fairness, minor structured data inconsistencies and the absence of e-submission are noted.

Score Breakdown

Legal Compliance85/100

The tender clearly identifies itself as a Preliminary Market Engagement, not a call for competition, which is legally sound. The CPV code is appropriate, and there are no disputes. The main structured data fields for 'Type' and 'Procedure' are marked 'None', which is a data quality issue, but the detailed description mitigates this from a legal compliance perspective for a PME.

Structured data fields 'Type' and 'Procedure' are marked 'None'
Clarity95/100

The description is highly clear and unambiguous, explicitly stating the purpose of the PME, what information is sought, and that it does not constitute a call for competition. Requirements for participation are well-documented and understandable, and the absence of evaluation criteria is appropriately explained for this stage.

Completeness80/100

All essential basic information, financial details, timeline, and classification are provided. Documents are attached and summarized. Requirements for participating in the PME are defined. However, the 'Type' and 'Procedure' fields in the basic information section are empty, which is a minor completeness gap in the structured data.

Structured data fields 'Type' and 'Procedure' are marked 'None'
Fairness90/100

The tender explicitly states that participation in the PME will not provide any advantage or disadvantage in subsequent procurement, which is a strong indicator of fairness. The estimated value is disclosed, and requirements for market engagement are generic. The lack of e-submission is a minor practical concern but does not significantly undermine fairness for an EOI.

Practicality70/100

The contract start date and duration are clearly specified, and financing information is available. However, the automated check indicates no e-submission is supported, which can be a practical hurdle for suppliers.

No electronic submission supported
Data Consistency75/100

Dates are logical and consistent, and there are no reported disputes. The primary inconsistency lies in the 'Type' and 'Procedure' fields being 'None' in the structured basic information, while the description clearly defines it as a 'Preliminary Market Engagement'.

Inconsistency between structured 'Type'/'Procedure' fields and descriptive text
Sustainability50/100

The tender explicitly mentions a focus on understanding 'innovation' from suppliers, which is a positive aspect. However, there is no mention of green procurement or specific social criteria, limiting its overall sustainability score.

No explicit green procurement criteria
No explicit social criteria

Strengths

Exceptional clarity on the purpose and nature of the Preliminary Market Engagement
Explicit statement ensuring no advantage/disadvantage for participants in future tenders
Clear specification of estimated value, contract duration, and start date
Focus on understanding market innovation and best practices
Appropriate CPV code assignment

Concerns

Structured data fields for 'Type' and 'Procedure' are missing/empty
Lack of electronic submission option for expressions of interest
Absence of explicit green procurement or social criteria
No direct URL provided for accessing tender documents (implied access)

Recommendations

1. Ensure all structured data fields, including procedure type, are accurately populated to enhance data quality.
2. Consider implementing an e-submission portal for future market engagements and tenders to improve accessibility and efficiency.
3. Integrate explicit sustainability (environmental and social) considerations into future procurement strategies, even at the preliminary market engagement stage.

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