United Kingdom35 days leftOpen

Provision of Visitor Counting Solution

Tender Overview

LOCATION

Eastern Scotland, United Kingdom

VALUE

£150,000

DEADLINE

March 09, 2026 at 12:00

CATEGORY

Other

CPV CODE

48810000

REFERENCE

006881-2026

Project Timeline

Contact Information

View Original

Original Tender Description

National Galleries Scotland (NGS) wish to award a contract for the Provision of Visitor Counting Solution to a single Supplier. NGS require a modern Visitor Counting Solution to accurately track and analyse footfall across all gallery spaces. This solution will provide reliable data to support operational planning, improve visitor experience, and inform strategic decisions on staffing, exhibitions, and resource allocation. The system must be robust, easy to maintain and capable of integrating with existing IT infrastructure to ensure seamless reporting and long-term scalability. Full details of the Contract Requirements and Specification are detailed under Section 2 of the Invitation to Tender (ITT). There is no commitment to a minimum spend over the duration of the contract. Under this agreement, no minimum spend is guaranteed. The Supplier must have a clear understanding of the contract requirements and the organisational needs of NGS. It is a requirement that the Supplier as a minimum, hold or commit to obtain prior to the award of contract, a valid Cyber Essentials Basic Certification (or equivalent) in place throughout the duration of the contract. The agreement will be non-exclusive i.e., NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required. In the event of unsatisfactory performance by the successful Supplier and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Suppliers.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are explicitly detailed in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • The Supplier must hold, or commit to obtain prior to the award of contract, a valid Cyber Essentials Basic Certification (or equivalent).
  • The Supplier must maintain Cyber Essentials Basic Certification (or equivalent) throughout the duration of the contract.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • The proposed solution must be a modern Visitor Counting Solution.
  • The solution must accurately track and analyse footfall across all gallery spaces.
  • The solution must provide reliable data to support operational planning.
  • The solution must provide reliable data to improve visitor experience.
  • The solution must provide reliable data to inform strategic decisions on staffing, exhibitions, and resource allocation.
  • The system must be robust.
  • The system must be easy to maintain.
  • The system must be capable of integrating with existing IT infrastructure.
  • The system must ensure seamless reporting.
  • The system must ensure long-term scalability.
  • The Supplier must demonstrate a clear understanding of the contract requirements.
  • The Supplier must demonstrate a clear understanding of the organisational needs of National Galleries of Scotland (NGS).
  • The solution must comply with the full Contract Requirements and Specification detailed under Section 2 of the Invitation to Tender (ITT).
💰

FINANCIAL REQUIREMENTS

  • The National Galleries of Scotland (NGS) provides no commitment to a minimum spend over the duration of the contract.
  • No minimum spend is guaranteed under this agreement.
  • The estimated contract value is 150,000 EUR over 48 months.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted electronically via the Public Contracts Scotland portal.
  • Suppliers must refer to Public Contracts Scotland for full procurement documents and instructions.
  • The submission deadline is 2026-03-09 at 12:00:00 GMT.
  • The tender is for an Open procurement type.
  • The contract will be awarded to a single Supplier.
  • Suppliers must complete and submit the European Single Procurement Document (ESPD) as part of their bid.

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DOC
OCDS Record
OCDS Data006881-2026_ocds_record.json
Summary:
This OCDS record provides general tender information for National Galleries of Scotland's requirement for a visitor counting solution, noting that suppliers must hold or commit to obtaining Cyber Essentials Basic Certification.
DOC
OCDS Release Package
OCDS Data006881-2026_ocds_release.json
Summary:
This OCDS Release Package provides general tender information, including links to the Public Contracts Scotland portal for further details and the ESPD document.
PDF
Official PDF Version
Administrative Documents006881-2026_official.pdf
Summary:
This document is a formal F02 Contract Notice from the National Galleries of Scotland, announcing an open tender for a Visitor Counting Solution and directing suppliers to Public Contracts Scotland for full procurement documents and electronic submission.
HTM
Tender Notice
Administrative Documents006881-2026.html
Summary:
This document is a notice detailing an awarded contract for Oracle support and maintenance services to Oracle Corporation UK Ltd by UK Research & Innovation, specifying the contract value, duration, and supplier.

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59
Fair

Tender Quality Score

This tender for a Visitor Counting Solution provides a clear description and essential basic information, supporting electronic submission. However, it suffers from significant omissions, notably the absence of the full Invitation to Tender (ITT) document and explicit evaluation criteria, which severely impact completeness, clarity, and fairness for potential bidders.

Score Breakdown

Legal Compliance75/100

The procedure type and CPV code are clearly defined, and the submission deadline is reasonable. However, the provided information lacks a clear publication/reveal date for the tender, which is a minor transparency issue.

Missing tender publication/reveal date in the provided information
Clarity60/100

The description of the required solution and its purpose is clear and understandable. However, the full requirements refer to Section 2 of the ITT, which is not provided, and critically, explicit evaluation criteria are missing, significantly reducing the clarity for bidders.

Missing explicit evaluation criteria
Full requirements refer to ITT Section 2, which is not provided
Completeness50/100

Basic information such as title, reference, organization, deadline, value, and duration are present. However, the critical Invitation to Tender (ITT) document containing detailed requirements and specifications is missing, as are the evaluation criteria.

Missing full Invitation to Tender (ITT) document
Missing evaluation criteria
Fairness40/100

Electronic submission is supported, and requirements appear generic. However, the absence of evaluation criteria and the unavailability of the full ITT document significantly hinder the transparency and fairness of the tender, making it difficult for bidders to understand how their proposals will be judged.

Missing evaluation criteria
Full Invitation to Tender (ITT) document not directly accessible
Practicality65/100

Electronic submission is supported, which is practical. However, a direct document URL is not provided in the basic information (though implied to be on PCS), and the contract start date is not known, which are minor inconveniences.

Missing direct document URL in provided information
Contract start date not known
Data Consistency85/100

Most key fields are populated, and the data is logical. Minor inconsistencies include an empty 'Liable Person' field and missing procedure codes.

Field 'Liable Person' is empty
Procedure codes are not populated
Sustainability30/100

The tender lacks explicit references to green procurement, social aspects, or innovation, which are important considerations in modern procurement practices.

Missing green procurement criteria
Missing social criteria

Strengths

Clear description of the required solution and its purpose
Electronic submission via a recognized portal (Public Contracts Scotland)
Estimated value and contract duration are clearly specified
Requirements for Cyber Essentials Basic Certification enhance security
Procedure type (Open) and CPV code are correctly assigned

Concerns

Absence of the full Invitation to Tender (ITT) document, particularly Section 2 detailing contract requirements and specification
Lack of explicit evaluation criteria, making it difficult for bidders to understand how proposals will be assessed
Missing a clear publication/reveal date in the provided information
No explicit mention of green, social, or innovation procurement aspects
Liable Person field is empty and procedure codes are missing

Recommendations

1. Ensure all critical tender documents, especially the full ITT and detailed specifications, are directly accessible or clearly linked within the primary tender notice.
2. Clearly define and publish the evaluation criteria and their weighting to ensure transparency and fairness for all bidders.
3. Include specific sustainability, social, or innovation criteria where applicable to align with modern procurement best practices.

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C
Tender Quality Score
59/ 100 · Fair

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