Tenders

P-3271 IT Hardware Maintenance and Support Services

Open
Deadline
21 days left
March 24, 2026
Contract Details
Category
Other
Reference
016925-2026
Value
£3,600,000
Location
Northern Ireland, United Kingdom
Published
February 23, 2026
Organization
CPV Code
Project Timeline

Tender Published

February 25, 2026

Deadline for Questions

March 17, 2026

Submission Deadline

March 24, 2026

Contract Start Date

June 13, 2026

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Budget
£3,600,000
Duration
36 months
Location
Northern Ireland
Type
Other
75
Quality Score/100
Good

Original Tender Description

Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.)

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Requirements & Qualifications

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Documents

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75
Good

Tender Quality Score

This tender for IT hardware maintenance and support services is generally well-structured, with clear objectives and financial information. However, it lacks specific evaluation criteria and details on document content, impacting completeness and clarity.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including a clear procedure and CPV code. Deadlines are provided, though the submission deadline might be considered short by some. No disputes are noted. The absence of a reveal date is a minor procedural oversight.

Missing reveal date
Clarity80/100

The service areas are clearly described, and the overall objective is understandable. However, the lack of specified evaluation criteria makes it difficult for bidders to fully understand how their submissions will be assessed, reducing overall clarity.

No evaluation criteria specified
Completeness70/100

Basic information such as title, reference, organization, estimated value, and duration are present. However, the absence of content for the tender documents is a significant gap, preventing a full assessment of completeness. Key requirements like mandatory exclusion grounds are listed but not detailed.

No document content available
Fairness85/100

The tender is an open procedure, promoting broad participation. The estimated value is disclosed, and the criteria for eligibility and technical capability are mentioned, suggesting an objective approach. The lack of specific evaluation criteria could be perceived as a minor fairness concern, but the open nature of the procedure is a strong positive.

Practicality65/100

The contract start date and duration are specified. However, the absence of information regarding e-submission and the URL for accessing documents hinders practical application. Financing information is not explicitly detailed.

No e-submission
Document URL missing
Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated logically. There are no reported disputes or suspensions, and the timeline appears consistent. The contract start date is well after the submission deadline.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded, which limits the sustainability score.

Not green procurement
No social criteria

Strengths

Clear description of services
Open procedure
Estimated value disclosed
CPV code provided

Concerns

No document content available
Missing evaluation criteria
No e-submission specified
Potential short submission deadline

Recommendations

1. Provide full content for all tender documents.
2. Specify clear evaluation criteria for bidders.
3. Clarify the e-submission process and provide document access URLs.

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