Tenders

Direct Payment Support Service

Open
Deadline
23 days left
March 27, 2026
Contract Details
Category
Other
Reference
017733-2026
Value
£2,016,000
Location
United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

February 27, 2026

Deadline for Questions

March 20, 2026

Submission Deadline

March 27, 2026

Contract Start Date

September 30, 2026

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Budget
£2,016,000
Duration
36 months
Location
United Kingdom
Type
Other
75
Quality Score/100
Good

Original Tender Description

The Direct Payment Support Service (DPSS) will ensure that individuals who choose to receive their care via a Direct Payment are enabled, empowered and supported to manage them safely, legally and in line with statutory requirements.The service will provide high-quality, person-centred support that promotes independence, choice, and control. The service will provide information, advice and guidance to the Direct Payment Recipient on being an employer, be responsible for managing the Personal Assistant (PA) Register, and offer financial services including managed accounts and a fully auditable payroll. The DPSS will operate as part of the wider Children and Adult's Social Care offer in Peterborough, ensuring consistency, accessibility, and a seamless experience for individuals, families, and professionals. The Authority is conducting the procurement using the open procedure in accordance with the requirements of the Procurement Act 2023 for the purpose of procuring the services. The Authority reserves the right to deviate from the formalities of the open procedure given the flexibilities permitted by Regulation 9 of the Procurement Act 2023 in the conduct of procurements for "wholly or mainly for the supply of services of a kind specified in regulations under subsection (2)", otherwise referred to as "Light Touch Regime" procurement. The Authority proposes to enter into one Contract for a maximum period of 6 years, being an initial term of 3 years and extensions of up to 3 years (1 x 24 month extension and 1 x 12 month extension), with the successful Bidder. The anticipated service commencement date is 1st October 2026 which may be subject to change dependent on the Authority's governance and requirements. The Authority expects the mobilisation of services to commence three months prior to the services commencement date; therefore, mobilisation is anticipated to commence from 1st July 2026. The anticipated value of the Services is approximately £1,680,000 over the full contract term of six years.

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Requirements & Qualifications

21 requirements across 5 categories

Submission (5)
Mandatory (2)
Compliance (7)
Technical (5)
Financial (2)
SUBMISSION REQUIREMENTS5
--Bids must be submitted in English, Estonian, Latvian, Polish, or Lithuanian.
--The deadline for submission is 2026-03-27T00:00:00.
--The Authority proposes to enter into one Contract for a maximum period of 6 years, being an initial term of 3 years and extensions of up to 3 years (1 x 24 month extension and 1 x 12 month extension).
MANDATORY EXCLUSION GROUNDS2
--The Authority is conducting the procurement using the open procedure in accordance with the requirements of the Procurement Act 2023.
--The Authority reserves the right to deviate from the formalities of the open procedure given the flexibilities permitted by Regulation 9 of the Procurement Act 2023 in the conduct of procurements for "wholly or mainly for the supply of services of a kind specified in regulations under subsection (2)", otherwise referred to as "Light Touch Regime" procurement.
ELIGIBILITY REQUIREMENTS7
--Bidders must be capable of providing the Direct Payment Support Service (DPSS) as described.
--The service will ensure individuals who choose to receive their care via a Direct Payment are enabled, empowered and supported to manage them safely, legally and in line with statutory requirements.
--The service will provide high-quality, person-centred support that promotes independence, choice, and control.
TECHNICAL CAPABILITY REQUIREMENTS5
--Proven ability to deliver a Direct Payment Support Service.
--Experience in providing information, advice, and guidance to Direct Payment Recipients.
--Capability to manage a Personal Assistant (PA) Register.
FINANCIAL REQUIREMENTS2
--The anticipated value of the Services is approximately £1,680,000 over the full contract term of six years.
--The value is listed as 2016000 EUR.

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75
Good

Tender Quality Score

This tender for Direct Payment Support Service is generally well-structured with clear objectives and a defined scope. However, it lacks specific evaluation criteria and details on the submission platform, impacting practicality and clarity.

Score Breakdown

Legal Compliance75/100

The tender adheres to the Procurement Act 2023 and mentions the possibility of using 'Light Touch Regime' flexibilities, which is noted. The CPV code is appropriate. Deadlines are provided, though the submission deadline might be considered tight given the complexity of the service. No disputes are indicated.

Clarity80/100

The description of the Direct Payment Support Service is clear, outlining the expected support for individuals managing direct payments, including employer guidance, PA register management, and financial services. However, the absence of specified evaluation criteria makes it unclear how bids will be assessed.

Missing evaluation criteria
Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, duration, and start dates. However, the lack of accessible tender documents with content limits the completeness of the information available to potential bidders.

No document content available
Fairness85/100

The tender is open, and the value is disclosed. The requirements are described in a way that seems generally applicable to service providers in this sector, without obvious tailoring to specific companies. The use of an open procedure promotes fairness.

Practicality65/100

The tender mentions an open procedure but lacks explicit details on the e-submission platform, which is a significant drawback for practical submission. While document URLs are not explicitly provided, the absence of content is a primary concern. Financing information is not detailed.

No e-submission platform specified
No document content available
Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. The dates provided (submission deadline, contract start, mobilisation) are logically sequenced. There are no indications of suspension or disputes.

Sustainability50/100

There is no explicit mention of green procurement, social aspects, or innovation within the tender description. The tender is not indicated as EU funded.

Not green procurement
No social criteria

Strengths

Clear service description and objectives
Appropriate CPV code and NUTS code
Disclosure of estimated value and contract duration
Adherence to Procurement Act 2023

Concerns

Missing evaluation criteria
Lack of accessible tender document content
Unspecified e-submission platform
Limited sustainability considerations

Recommendations

1. Provide clear evaluation criteria for bidders.
2. Make all tender documents accessible with detailed content.
3. Specify the e-submission platform and process.

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