United Kingdom7 days leftOpen

Automatic Door Servicing, Maintenance and Reactive Repair

Tender Overview

LOCATION

Wales, United Kingdom

VALUE

£99,000

DEADLINE

February 09, 2026 at 14:00

CATEGORY

Other

CPV CODE

44221200

REFERENCE

002490-2026

Project Timeline

Contact Information

View Original

Original Tender Description

North Wales Police seek an experienced and qualified automatic door supplier for bi-annual servicing, maintenance, and reactive repair of 21 automatic doors across their premises. The supplier must be an ADSA Approved provider or similar. The contract will run for 2 years with an option to extend for +3 years, subject to mutual satisfaction. A 4-hour SLA for repairs is required. Further information and documents are available on the EU Supply / Blue Light e-Tendering System at https://uk.eu-supply.com/. Questions must be raised via the Tender Messages section. No correspondence outside the system will be answered. Deadline for responses is Friday, 14 February 2026.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No mandatory exclusion grounds are explicitly stated in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Be an experienced automatic door supplier.
  • Be a qualified automatic door supplier.
  • Be an ADSA (Automatic Door Suppliers Association) Approved provider or approved by a similar body.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Ability to service 21 automatic doors on a bi-annual basis.
  • Ability to maintain 21 automatic doors on a bi-annual basis.
  • Ability to provide reactive repair services for 21 automatic doors across the estate’s premises.
  • Ability to respond to callouts for repair within a 4-hour Service Level Agreement (SLA).
  • Ability to ensure automatic doors are working as safely and efficiently as possible.
💰

FINANCIAL REQUIREMENTS

  • No specific financial requirements for bidders are explicitly stated in the provided tender information.
📋

SUBMISSION REQUIREMENTS

  • Submit the bid via the EU-Supply E-tendering System at https://uk.eu-supply.com/.
  • Raise any questions through the Messages section of the Tender within the EU-Supply system.
  • Submit the bid by the deadline of 2026-02-09 14:00:00.

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PDF
Official PDF Version
PDF002490-2026_official.pdf
Summary:
This is a tender notice for automatic door servicing, maintenance, and reactive repair for North Wales Police, requiring an ADSA-approved supplier for a 2-year contract with a 3-year extension option, with submissions due by February 9, 2026, via the EU-Supply system.

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67
Good

Tender Quality Score

This tender notice provides a clear overview of the required services but is severely incomplete as a standalone document, lacking essential tender documentation and containing critical inconsistencies. A comprehensive assessment of the procurement process is hindered by the absence of full tender details.

Score Breakdown

Legal Compliance100/100

The provided text appears to be a summary notice rather than the full tender documentation. The absence of explicitly stated mandatory exclusion grounds, detailed financial requirements, and evaluation criteria in this text raises significant concerns regarding compliance with fundamental procurement principles if this were the complete document. However, the description indicates that further information is available on an e-tendering system.

Lack of explicit mandatory exclusion grounds in the provided text.
Absence of detailed financial requirements for bidders.
Clarity40/100

The core service requirements, including the number of doors, maintenance frequency, and Service Level Agreement (SLA) for reactive repairs, are clearly articulated. However, eligibility criteria such as 'experienced' and 'qualified' lack specific, measurable definitions, and the term 'similar body' to ADSA is not defined, potentially leading to ambiguity.

Vague eligibility criteria ('experienced', 'qualified') lacking specific definitions.
Undefined scope of 'similar body' to ADSA.
Completeness83/100

The provided information is critically incomplete as a tender document. Essential elements such as full tender documents, detailed specifications, terms and conditions, comprehensive mandatory exclusion grounds, selection criteria (especially financial standing), and award criteria are entirely missing. This notice explicitly states that 'further information and documents are available' on an e-tendering system, confirming its summary nature.

Absence of full tender documents, detailed specifications, and terms and conditions.
Missing comprehensive mandatory exclusion grounds and selection criteria.
Fairness60/100

The requirement for ADSA approval or a 'similar body' could be restrictive if the definition of 'similar' is not clearly established, potentially limiting competition. The absence of explicit evaluation criteria in the provided text makes it impossible to assess how bids will be fairly judged, raising concerns about transparency and equal treatment.

Potential restrictiveness of 'ADSA Approved or similar body' if 'similar' is not clearly defined.
Absence of explicit evaluation criteria, hindering transparency and fair assessment.
Practicality40/100

The specified service requirements, including bi-annual maintenance and a 4-hour SLA for reactive repairs, are practical and clearly defined for operational needs. The use of an e-tendering system for submissions and questions is a practical approach to manage the procurement process efficiently. The 60-month contract duration offers long-term stability for the successful supplier.

Data Consistency100/100

There are significant inconsistencies in key tender details. The submission deadline is stated as 2026-02-09 in the 'TIMELINE' but as 'Friday 14 February 2026' in the 'DESCRIPTION'. Furthermore, the 'Contract Duration' is listed as 60 months, while the Welsh part of the 'DESCRIPTION' specifies '2 years, with the option to extend +3'. These discrepancies are critical and require immediate clarification.

Inconsistent submission deadlines (2026-02-09 vs. 2026-02-14).
Inconsistent contract duration (60 months vs. 2 years + 3-year option).
Sustainability0/100

The provided tender information does not include any specific sustainability, environmental, social, or innovation criteria. This represents a missed opportunity to leverage public procurement for broader public value and to encourage more responsible and forward-thinking solutions.

Absence of sustainability, environmental, social, or innovation criteria.

Strengths

Clear description of core service requirements (number of doors, frequency, SLA).
Utilizes an e-tendering system for submission and questions, promoting efficiency.
Specifies an industry-recognized standard (ADSA) for quality assurance.
Reasonable estimated value for the defined scope of services.
Long contract duration (60 months) offers stability for the supplier.

Concerns

The provided information is a summary; full tender documents, specifications, and terms are missing, preventing a comprehensive assessment.
Critical inconsistencies in submission deadlines and contract duration between different sections of the notice.
Lack of explicit mandatory exclusion grounds, detailed financial requirements, and clear evaluation/award criteria in the provided text.
Vague eligibility criteria ('experienced', 'qualified') and an undefined 'similar body' to ADSA.
Absence of sustainability, social, or innovation considerations.

Recommendations

1. Ensure all essential tender documents, including full specifications, terms and conditions, mandatory exclusion grounds, selection criteria, and award criteria, are readily accessible on the e-tendering platform.
2. Immediately clarify and reconcile all inconsistent dates (submission deadline) and contract durations within the tender notice and full documents.
3. Provide clear, measurable definitions for eligibility criteria such as 'experienced' and 'qualified,' and explicitly define what constitutes a 'similar body' to ADSA.

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Tender Quality Score
67/ 100 · Good

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