United Kingdom35 days leftOpen

SEL ICB - 111 IUC Contract

Tender Overview

LOCATION

London, United Kingdom

VALUE

£106,826,000

DEADLINE

March 09, 2026 at 17:00

CATEGORY

Other

CPV CODE

85100000

REFERENCE

002188-2026

Project Timeline

Contact Information

View Original

Original Tender Description

South East London (SEL) Integrated Care Board (ICB) is seeking to procure a new NHS 111 service for SEL. The service will be procured in eight Lots: one call handling service, six in-hours Integrated Delivery Units (one per borough) and one out-of-hours Integrated Delivery Unit. The 111 clinical assessment aspect of the service will be delivered via the Integrated Delivery Units both at a local and SEL level. Interested providers may bid for between one and eight Lots. SEL ICB is seeking collaborative and innovative providers that will ensure the holistic needs of its patients are provided for as close to home as possible, working in tandem with local Integrated Neighbourhood Teams. The combined service offering of the eight Lots must be individually and mutually resilient. The contracts will start on the 1st April 2027 and run for 3 years with the option to extend for a further 2 years at the sole discretion of the Authority. The five-year financial envelope for each Lot is as follows: Lot 1: Call Handling - £56,112,000. Lot 2: Bexley in hours IDU - £1,698,000. Lot 3: Bromley in hours IDU - £2,394,000. Lot 4: Greenwich in hours IDU - £2,394,000. Lot 5: Lambeth in hours IDU - £2,572,000. Lot 6: Lewisham in hours IDU - £2,832,000. Lot 7: Southwark in hours IDU - £2,634,000. Lot 8: SEL out of hours IDU - £36,199,000
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are mentioned in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Must be a provider capable of delivering NHS 111 services.
  • Must be able to operate within South East London (SEL).
  • Must be able to commence service delivery on 1st April 2027.
  • Must be able to commit to a 3-year contract with a potential 2-year extension option (total 5 years).
  • Must be able to bid for between one and eight Lots.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Must be able to provide a new NHS 111 service for SEL.
  • Must be able to provide a call handling service (if bidding for Lot 1).
  • Must be able to provide in-hours Integrated Delivery Units (IDUs) for specific boroughs (Bexley, Bromley, Greenwich, Lambeth, Lewisham, Southwark) (if bidding for Lots 2-7).
  • Must be able to provide an out-of-hours Integrated Delivery Unit for SEL (if bidding for Lot 8).
  • Must be able to deliver the 111 clinical assessment aspect of the service via Integrated Delivery Units (IDUs) at both a local and SEL level.
  • Must demonstrate a collaborative approach.
  • Must demonstrate an innovative approach.
  • Must ensure the holistic needs of its patients are provided for.
  • Must ensure services are provided as close to home as possible.
  • Must demonstrate ability to work in tandem with local Integrated Neighbourhood Teams.
  • Must ensure the combined service offering of the bid Lots is individually and mutually resilient.
💰

FINANCIAL REQUIREMENTS

  • Must be able to deliver services within the specified five-year financial envelope for each Lot bid for:
  • Lot 1: Call Handling - £56,112,000
  • Lot 2: Bexley in hours IDU - £1,698,000
  • Lot 3: Bromley in hours IDU - £2,394,000
  • Lot 4: Greenwich in hours IDU - £2,394,000
  • Lot 5: Lambeth in hours IDU - £2,572,000
  • Lot 6: Lewisham in hours IDU - £2,832,000
  • Lot 7: Southwark in hours IDU - £2,634,000
  • Lot 8: SEL out of hours IDU - £36,199,000
📋

SUBMISSION REQUIREMENTS

  • Must submit a bid by the deadline: 2026-03-09 17:00:00.
  • Must specify which of the one to eight Lots they are bidding for.

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PDF
Official PDF Version
PDF002188-2026_official.pdf
Summary:
NHS South East London ICB is seeking collaborative providers for a new NHS 111 service across eight lots, including call handling and integrated delivery units, with contracts starting April 2027 for 3+2 years and bidders able to apply for one to eight lots.

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71
Good

Tender Quality Score

The tender outlines a significant NHS 111 service procurement across multiple lots with an innovation focus. However, the complete absence of tender documents and detailed evaluation criteria severely limits a comprehensive quality assessment and raises significant concerns regarding transparency and fairness.

Score Breakdown

Legal Compliance100/100

Based on the provided summary, the tender appears to follow a standard open procedure. However, the lack of actual tender documents means that specific legal compliance with national procurement regulations cannot be fully verified. The statement 'No specific mandatory exclusion grounds are mentioned in the provided tender information' is a significant concern, as these are typically legally required.

Absence of full tender documents makes it impossible to verify compliance with all legal requirements.
Lack of specific mandatory exclusion grounds in the provided summary is concerning, as these are typically legally required.
Clarity40/100

The description of the service and the multi-lot structure is reasonably clear at a high level. The financial envelopes for each lot are also clearly stated. However, the 'extracted requirements' are very high-level and lack the granular detail typically found in a full tender, which would be essential for bidders to understand the exact scope and expectations.

High-level nature of 'extracted requirements' lacks sufficient detail for bidders to fully understand the scope and technical specifications.
Absence of full tender documents means detailed specifications, performance indicators, and contractual terms are unknown.
Completeness83/100

The provided information is highly incomplete for a full tender. Key elements such as detailed specifications, evaluation criteria, comprehensive submission instructions, and contractual terms are entirely missing. The 'DOCUMENTS (0 total)' flag is the most significant indicator of incompleteness.

Complete absence of tender documents (specifications, terms and conditions, forms, etc.).
Missing detailed evaluation criteria, which are crucial for bidders to understand how their proposals will be assessed.
Fairness80/100

The multi-lot structure allowing bids for 1 to 8 lots promotes broader participation and competition, which is positive for fairness. However, the lack of detailed requirements and evaluation criteria creates a significant risk of unfairness, as bidders cannot adequately prepare or understand the basis of award. The 'Innovation Focus' without clear definition or evaluation methodology could also be subjective. The emphasis on 'working in tandem with local Integrated Neighbourhood Teams' could potentially favor incumbent providers or those with pre-existing relationships, raising a concern about potential tailoring, though this cannot be definitively confirmed without full documents.

Absence of detailed evaluation criteria makes it impossible to assess the fairness of the evaluation process.
High-level requirements could lead to subjective interpretation during evaluation.
Practicality40/100

The concept of procuring an integrated NHS 111 service across multiple lots is practical for service delivery. However, the practical execution of the procurement process is severely hampered by the lack of documentation. Bidders cannot practically prepare a comprehensive bid without the full tender package.

Bidders cannot practically prepare a compliant and competitive bid without access to full tender documents, detailed specifications, and evaluation criteria.
The current lack of documentation makes the procurement process itself impractical for bidders, despite a reasonable service commencement lead time.
Data Consistency100/100

The financial information shows a high degree of numerical consistency between the overall estimated value in EUR (€106,826,000) and the sum of the individual lot values in GBP (£106,835,000), suggesting a direct numerical equivalence or a near 1:1 conversion rate was used for the overall estimate. The contract duration and extension options are also consistent. The lot structure and descriptions are internally consistent.

The estimated value is presented in EUR, while individual lot values are in GBP, which, while numerically consistent, introduces a minor currency presentation difference.
Sustainability25/100

The provided information does not include any specific sustainability (environmental, social, or economic) criteria or requirements. The automated check results also flag 'Not green procurement' and 'No social criteria.'

Absence of explicit sustainability criteria (environmental, social, ethical considerations).
No mention of green procurement or social criteria, which are increasingly important in public tenders.

Strengths

Clear identification of the procuring organization and service need.
Transparent disclosure of estimated value and contract duration.
Multi-lot structure promotes broader market participation and flexibility for bidders.
Focus on innovation and integrated care delivery aligns with modern healthcare objectives.
Financial envelopes for each lot are clearly defined.

Concerns

Complete absence of tender documents, making a full assessment impossible and hindering bidder participation.
Lack of detailed evaluation criteria, leading to potential subjectivity and uncertainty for bidders.
High-level 'extracted requirements' lack the specificity needed for comprehensive bid preparation.
No explicit mention of mandatory exclusion grounds in the provided summary, which are legally required.
Absence of sustainability, green procurement, or social criteria.

Recommendations

1. Immediately publish all comprehensive tender documents, including detailed specifications, terms and conditions, and evaluation criteria.
2. Clearly define and elaborate on the 'innovation focus' and how it will be objectively evaluated.
3. Ensure all legally required mandatory exclusion grounds are explicitly stated in the full tender documents.

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Tender Quality Score
71/ 100 · Good

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