United Kingdom25 days leftOpen

MANAGED VEHICLE RECOVERY SERVICE

Tender Overview

LOCATION

United Kingdom, United Kingdom

VALUE

Not disclosed

DEADLINE

February 27, 2026 at 12:00

CATEGORY

Other

CPV CODE

50118400

REFERENCE

008339-2026

Project Timeline

Contact Information

View Original

Original Tender Description

North Wales Police, Cumbria Constabulary, Lancashire Constabulary and Lincolnshire Police require a 24-hour single call out service for vehicle recovery on each and every day of the year. NWP are looking for a managed service provider to deliver the service, and will need to undertake all the call handling ensuring that they are suitably equipped and staffed by personnel preferably dedicated to the operation of the Contract.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific requirements mentioned in the provided summaries.

ELIGIBILITY REQUIREMENTS

  • The bidder must be a managed service provider.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • The bidder must provide a 24-hour single call out service for vehicle recovery.
  • The service must be available each and every day of the year.
  • The service must cover North Wales Police, Cumbria Constabulary, Lancashire Constabulary, and Lincolnshire Police.
  • The bidder must undertake all call handling for the service.
  • The bidder's call handling operations must be suitably equipped.
  • The bidder's call handling operations must be staffed by suitably qualified personnel.
  • Personnel staffing the call handling operations should preferably be dedicated to the operation of this Contract.
💰

FINANCIAL REQUIREMENTS

  • No specific requirements mentioned in the provided summaries.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted by 2026-02-27 at 12:00:00+00:00.
  • The proposed contract duration is 24 months.

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DOC
OCDS Record
OCDS Data008339-2026_ocds_record.json
Summary:
North Wales Police and other constabularies seek a managed service provider for 24-hour vehicle recovery, requiring a single call-out service with dedicated call handling and suitably equipped, staffed personnel.
DOC
OCDS Release Package
OCDS Data008339-2026_ocds_release.json
Summary:
This OCDS data package details a tender for a 24-hour managed vehicle recovery service for North Wales Police and partner constabularies, requiring a provider to handle all call-outs with dedicated staff.
PDF
Official PDF Version
Administrative Documents008339-2026_official.pdf
Summary:
This tender seeks a managed service provider for 24/7 vehicle recovery and call handling across North Wales, Cumbria, Lancashire, and Lincolnshire Police forces.
HTM
Tender Notice
Administrative Documents008339-2026.html
Summary:
This tender notice invites managed service providers to bid for a 24-hour vehicle recovery service, including call handling, for North Wales Police and partner constabularies.

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45
Fair

Tender Quality Score

This tender for a managed vehicle recovery service presents significant transparency and completeness issues, primarily due to the undisclosed estimated value and the critical absence of evaluation criteria, which severely impact fairness and clarity for potential bidders.

Score Breakdown

Legal Compliance70/100

The tender defines the procedure and CPV code clearly, and no disputes are reported. However, the missing tender reveal date and the classified estimated value raise transparency concerns regarding full compliance with disclosure principles.

Missing tender reveal date
Value Classified
Clarity40/100

While the service description and core technical requirements are clear, the critical absence of specified evaluation criteria makes it impossible for bidders to understand how their proposals will be assessed, leading to significant ambiguity.

No evaluation criteria specified
Completeness45/100

Basic tender information, deadlines, and duration are provided, and documents are available. However, the estimated value is not disclosed, and crucially, evaluation criteria are entirely missing, making the tender incomplete for informed bidding.

Estimated Value Not Disclosed
No evaluation criteria specified
Fairness35/100

Document access is available, and the submission period appears reasonable. Nevertheless, the classified estimated value and the complete lack of evaluation criteria severely undermine the objectivity and transparency of the process, potentially leading to unfair outcomes.

Value Classified
No evaluation criteria specified
Practicality40/100

The contract start date and duration are clear. However, the contradiction regarding e-submission (E-Procurement vs. No e-submission) creates uncertainty, and the undisclosed estimated value hinders practical bid preparation.

Contradiction on e-submission
Estimated Value Not Disclosed
Data Consistency40/100

Dates are logical, and no disputes are reported. However, several key fields are unpopulated (e.g., liable person, type code), and there is a direct contradiction regarding the availability of e-submission, indicating poor data consistency.

Estimated Value Not Disclosed
Liable Person empty
Sustainability20/100

The tender lacks any explicit mention of green procurement, social aspects, or innovation focus, indicating a complete absence of sustainability considerations in the procurement process.

No green procurement
No social criteria

Strengths

Clear service description
Defined procedure type and CPV code
Documents available
No reported disputes
Clear contract start and duration

Concerns

Missing evaluation criteria
Undisclosed estimated value
Contradiction on e-submission
Missing tender reveal date
No sustainability focus

Recommendations

1. Publish clear evaluation criteria
2. Disclose the estimated contract value
3. Clarify e-submission capabilities

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C
Tender Quality Score
45/ 100 · Fair

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