United Kingdom18 days leftOpen

Tenant Satisfaction Surveys

Tender Overview

LOCATION

Kent, United Kingdom

VALUE

£78,000

DEADLINE

February 20, 2026 at 10:00

CATEGORY

Other

CPV CODE

79311000

REFERENCE

006937-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Ashford:-Survey-services./JDUHE6282K To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/JDUHE6282K
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are explicitly stated in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Be a qualified supplier.
  • Be capable of delivering Tenant Satisfaction Measures (TSM) perception surveys.
  • Be able to comply with Regulator of Social Housing (RSH) requirements.
  • Be able to respond to the opportunity via the Delta eSourcing portal.
  • Register on the Kent Business e-Sourcing Portal to access procurement documents and respond.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Possess the capability to conduct Tenant Satisfaction Measures (TSM) perception surveys.
  • Demonstrate the ability to ensure full compliance with Regulator of Social Housing (RSH) requirements for TSM surveys.
  • Be capable of delivering the required services for the entire 24-month contract duration.
💰

FINANCIAL REQUIREMENTS

  • Submit a price proposal for the services.
  • The price proposal should align with the estimated contract value of £65,000 (approximately 78,000 EUR).
📋

SUBMISSION REQUIREMENTS

  • Submit the bid electronically via the Delta eSourcing portal.
  • Ensure the bid is submitted by the deadline: 20 February 2026, 10:00:00+00:00 UTC.
  • Address quality aspects comprehensively, as quality will account for 70% of the evaluation.
  • Provide a clear and competitive price proposal, as price will account for 30% of the evaluation.
  • Register on the Kent Business e-Sourcing Portal to access full tender details and submit a response.

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HTM
Lot L-1009515416
General InformationL-1009515416.html
Summary:
This document is a welcome page for the Kent Business e-Sourcing Portal, providing general information on how to access procurement opportunities and register for tender alerts.
DOC
OCDS Record
OCDS Data006937-2026_ocds_record.json
Summary:
This OCDS record provides structured, machine-readable data about the Ashford Borough Council's tender for Tenant Satisfaction Measures (TSM) perception surveys, detailing the buyer and tender initiation.
DOC
OCDS Release Package
OCDS Data006937-2026_ocds_release.json
Summary:
This OCDS Release Package provides structured data detailing Ashford Borough Council's tender for Tenant Satisfaction Measures (TSM) perception surveys, outlining the buyer and key tender information.
PDF
Official PDF Version
General Information006937-2026_official.pdf
Summary:
Ashford Borough Council seeks a qualified supplier for Tenant Satisfaction Measures (TSM) perception surveys, valued at £65,000, with submissions due by 20 February 2026 via the Delta eSourcing portal, evaluated on 30% price and 70% quality.
HTM
Tender Notice
Administrative Documents006937-2026.html
Summary:
Ashford Borough Council is seeking a qualified supplier to conduct Tenant Satisfaction Measures (TSM) perception surveys, compliant with Regulator of Social Housing (RSH) requirements, with an estimated value of £65,000, and interested parties should respond via the Delta eSourcing portal by 20 February 2026.

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75
Good

Tender Quality Score

This tender for Tenant Satisfaction Surveys is generally well-structured with essential information, but lacks detailed evaluation criteria and comprehensive substantive documentation in the provided summaries. While directing to an e-sourcing portal, the initial overview could be more complete.

Score Breakdown

Legal Compliance75/100

The procedure type and CPV codes are clear, and no disputes are reported. The period from today's date to the submission deadline (24 days) is reasonable. However, the absence of explicitly stated mandatory exclusion grounds and detailed evaluation criteria beyond percentages is a notable gap for legal compliance.

Absence of explicitly stated mandatory exclusion grounds
Lack of detailed evaluation criteria beyond high-level percentages
Clarity80/100

The service description and high-level requirements are clear and unambiguous. Evaluation weightings (70% quality, 30% price) are specified. However, the lack of detailed evaluation criteria and specific performance conditions in the provided summaries reduces overall clarity.

Lack of detailed evaluation criteria
Performance conditions not clearly stated in summaries
Completeness70/100

Basic information, deadlines, value, and duration are complete. While documents are listed, their summaries are largely administrative or generic, lacking detailed technical specifications, terms of reference, or full contractual conditions, which are crucial for a complete tender package.

Lack of detailed technical specifications or terms of reference in summaries
Substantive content of tender documents appears limited in summaries
Fairness85/100

Full document access via the e-sourcing portal, disclosed value, and generic requirements contribute to fairness. Electronic submission is supported. The primary concern for fairness is the absence of detailed evaluation criteria, which could impact transparency and perceived objectivity.

Lack of detailed evaluation criteria
Practicality65/100

Electronic submission is supported, and key dates (contract start, duration) are clearly specified. However, the limited detail in the provided document summaries means potential bidders must visit the portal for essential practical information, making the initial assessment less practical.

Lack of detailed specifications in provided summaries
Ambiguity regarding the 'Divided into Parts' characteristic
Data Consistency90/100

Key fields are mostly populated, and dates are logical and consistent. There are no reported disputes or suspensions. Minor inconsistencies like empty code fields or the 'Liable Person' field are not critical.

Empty 'Liable Person' field
Missing 'Type' and 'Procedure' codes
Sustainability50/100

The tender does not explicitly incorporate green procurement, social aspects, or an innovation focus. It is also not EU funded, which often drives higher sustainability standards. This is a neutral score reflecting a lack of specific sustainability initiatives.

No explicit green procurement aspects
No explicit social aspects

Strengths

Clear service description and objective (TSM surveys, RSH compliance)
Essential tender information (title, reference, organization, value, duration, deadlines) is provided
Electronic submission via a dedicated e-sourcing portal is supported
CPV code and NUTS code are correctly assigned
Value is disclosed, promoting transparency

Concerns

Lack of detailed evaluation criteria beyond high-level percentages
Absence of explicitly stated mandatory exclusion grounds
The provided document summaries are largely administrative, lacking detailed technical specifications or terms of reference
Missing reveal date makes it difficult to fully assess the reasonableness of the preparation period from initial publication
No explicit mention of green, social, or innovation procurement aspects

Recommendations

1. Ensure that detailed evaluation criteria, including sub-criteria and their weightings, are clearly published within the full tender documents on the e-sourcing portal.
2. Explicitly state all mandatory and discretionary exclusion grounds in the tender documentation to ensure legal compliance and transparency.
3. Provide more substantive summaries or direct access to key tender documents (e.g., Statement of Works, Terms and Conditions) to offer a more complete initial overview of the opportunity.

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B
Tender Quality Score
75/ 100 · Good

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