Contact Centre 2026

This tender for a cloud-based contact centre from Oxford City Council provides basic information but suffers from significant deficiencies in clarity, completeness, and fairness due to missing evaluation criteria and lack of e-submission.

The tender defines the procedure type and CPV code correctly, and there are no reported disputes. However, the absence of a specified reveal date and the lack of explicit mandatory exclusion grounds, eligibility requirements, and evaluation criteria in the provided summary raise concerns regarding full compliance with transparency obligations.

While the core service description is clear, the tender critically lacks specified evaluation criteria, making it impossible for potential bidders to understand how their proposals will be assessed. The AI-extracted technical and financial requirements are also very high-level and lack detailed specifications.

Basic information such as title, organization, value, duration, and CPV code is present. However, the tender is incomplete regarding crucial details like explicit mandatory exclusion grounds, eligibility requirements, and, most notably, the evaluation criteria. Technical and financial requirements are also minimally defined.

The absence of clear and objective evaluation criteria severely compromises the fairness of the procurement process, as bidders cannot prepare informed proposals or understand the basis of selection. Furthermore, the lack of electronic submission (e-submission) creates an unnecessary barrier and reduces equal access for potential suppliers.

The tender specifies the contract start date and duration, which is practical. However, the absence of electronic submission is a significant practical drawback in modern procurement, potentially increasing administrative burden for bidders and the contracting authority.

Key data fields are largely populated and consistent, including the estimated value (with a consistent conversion between GBP and EUR in summaries), deadlines, and contract duration. The absence of a reveal date is a data gap rather than an inconsistency. No disputes or suspensions are reported.

The tender shows no indication of incorporating green procurement principles, social aspects, or an innovation focus. It is also not EU-funded, which often correlates with higher sustainability standards.