Out of Hours Call Handling

This tender provides clear basic information and includes social value aspects, but its quality is significantly hampered by a failed document download and a lack of detailed quality evaluation criteria. These issues reduce transparency and fairness for potential bidders.

The tender defines the procedure type and CPV code correctly. However, the absence of explicit mandatory exclusion grounds in the summary and the missing reveal date are concerns. The 'Download failed' document could also contain crucial legal information, impacting compliance.

The service description, duration, and budget are clear. However, while evaluation weighting (70% quality, 30% cost) is stated, the specific criteria for evaluating 'quality' are not detailed, leading to ambiguity for bidders. Eligibility requirements are also very generic.

Basic information, deadlines, value, and duration are provided. However, a critical document failed to download, significantly impacting completeness. The lack of detailed quality evaluation criteria also represents a gap in the tender's completeness.

The value is disclosed, and e-procurement is enabled. However, the failed document download directly impedes full access to information, compromising fairness. The absence of detailed quality evaluation criteria also introduces subjectivity into the evaluation process.

Electronic submission via Sell2Wales is supported, and key dates and financial information are available. The primary practical impediment is the failed document download, which hinders a bidder's ability to prepare a complete and compliant bid.

Most key fields are populated, and dates are logical and consistent. The estimated value aligns with the budget range. Minor inconsistencies include empty 'Liable Person' and procedure codes, and the 'Divided into Parts' characteristic not aligning with a single service.

The tender includes a social aspect by requiring bidders to address a Social Value question informed by CCHA's Community Benefits Statement. However, there is no explicit focus on green procurement or innovation.