Tenders

Replacement of Alarm Receiving Centre Platform supporting Herts Careline Service

Open
Deadline
40 days left
April 13, 2026
Contract Details
Category
Other
Reference
018148-2026
Value
Not disclosed
Location
Bedfordshire and Hertfordshire, United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

February 27, 2026

Deadline for Questions

April 06, 2026

Submission Deadline

April 13, 2026

Contract Start Date

August 30, 2026

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Budget
Not disclosed
Duration
12 months
Location
Bedfordshire and Hertfordshire
Type
Other
75
Quality Score/100
Good

Original Tender Description

North Hertfordshire District Council (NHDC) is undertaking Preliminary Market Engagement to inform a future procurement for the replacement of its existing Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. The purpose of this Preliminary Market Engagement is to obtain market insight and supplier feedback to support the development of a proportionate, transparent and competition-friendly procurement strategy in accordance with the Procurement Act 2023. The engagement will explore supplier capability across a range of areas including: Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols; Migration approaches from a live operational ARC environment with minimal service disruption; Alternative delivery models including on-premise, private cloud and fully managed platform solutions; Integration capability with telephony, CRM, field service and related operational systems; Platform resilience, disaster recovery and cybersecurity capability; Commercial models, lifecycle cost drivers and approaches to managing supplier lock-in; Scalability and interoperability to support future shared service arrangements and Local Government Reorganisation; Opportunities for innovation, automation and operational efficiency improvements; Sustainability and social value considerations within platform delivery and hosting models. NHDC uses an E-Tendering system (In-Tend) for all procurement activities, including Preliminary Market Engagement (PME). Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home. You must be registered on the portal to submit a response. If already registered, use your existing username and password. A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com. This engagement is strictly for information gathering purposes and does not constitute a call for competition or commitment to procure. Insights obtained will be used to refine the specification, procurement approach, contract structure and evaluation methodology while ensuring equal treatment of suppliers and avoidance of any unfair competitive advantage.

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Requirements & Qualifications

18 requirements across 5 categories

Submission (4)
Mandatory (1)
Compliance (3)
Technical (9)
Financial (1)
SUBMISSION REQUIREMENTS4
--Responses must be submitted via the Supply Hertfordshire Portal.
--Suppliers must be registered on the portal to submit a response.
--The deadline for submission is 2026-04-13T00:00:00.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in this Preliminary Market Engagement document.
ELIGIBILITY REQUIREMENTS3
--Suppliers must be registered on the Supply Hertfordshire Portal.
--Suppliers must use their existing username and password if already registered.
--Suppliers can request a password reminder if needed.
TECHNICAL CAPABILITY REQUIREMENTS9
--Availability of ARC platforms capable of supporting hybrid analogue and digital alarm protocols.
--Capability in migration approaches from a live operational ARC environment with minimal service disruption.
--Experience with alternative delivery models including on-premise, private cloud and fully managed platform solutions.
FINANCIAL REQUIREMENTS1
--No specific financial requirements are detailed in this Preliminary Market Engagement document.

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75
Good

Tender Quality Score

This is a Preliminary Market Engagement (PME) notice for the replacement of an Alarm Receiving Centre platform. While it outlines key areas for discussion and uses an e-tendering system, it lacks specific details on evaluation criteria and financial information, and the deadline for the PME response is relatively short.

Score Breakdown

Legal Compliance75/100

The notice adheres to general procurement principles by indicating a future procurement process under the Procurement Act 2023 and using a standard CPV code. However, the absence of a reveal date for the PME responses and the lack of specified evaluation criteria for the PME itself are minor shortcomings. The deadlines for the PME are not explicitly stated beyond the submission deadline, which is a point of concern for a PME. The procedure type is not specified, which is unusual for a tender notice.

Missing reveal date for PME responses
No evaluation criteria specified for PME
Clarity80/100

The description of the project's purpose and scope is clear, detailing the need for a new ARC platform and the areas to be explored during the market engagement. The technical capability requirements are well-defined, providing suppliers with a good understanding of the council's needs. The use of an e-tendering portal is also clearly communicated.

Completeness70/100

Basic information such as title, reference, organization, and CPV code is present. The contract duration and start date are specified. However, the estimated value is not disclosed, and no documents with content are available for review, which limits the completeness of the information provided for this PME stage.

Estimated value not disclosed
No documents with content available
Fairness85/100

The PME aims to gather market insight to develop a 'proportionate, transparent and competition-friendly procurement strategy' and explicitly states it will ensure 'equal treatment of suppliers and avoidance of any unfair competitive advantage'. The use of a public e-tendering portal promotes fairness. The requirements are generally broad and focused on capabilities rather than specific company features, indicating a good level of fairness for a PME.

Practicality65/100

The tender utilizes an e-submission system (In-Tend) via the Supply Hertfordshire Portal, which is a practical approach. The contract start date is provided. However, financing information is not disclosed, and the duration of the contract is only 12 months, which might be short for a platform replacement project, although this is a PME and the final contract details are TBD.

Financing information not disclosed
Contract duration may be short (for future contract)
Data Consistency90/100

Key fields such as title, reference, organization, CPV, and submission deadline are populated. The dates provided (submission deadline and contract start) are logical in sequence. There are no indications of suspension or disputes. The status 'planning' is consistent with a PME.

Sustainability50/100

The PME explicitly mentions exploring 'Sustainability and social value considerations within platform delivery and hosting models' as an area of engagement. This indicates a positive step towards incorporating these aspects, although specific green procurement or social criteria are not yet defined.

Specific green procurement criteria not defined
Specific social criteria not defined

Strengths

Clear description of project scope and objectives
Well-defined technical capability areas for engagement
Use of an established e-tendering system
Explicit commitment to fairness and transparency in future procurement

Concerns

Lack of disclosed estimated value
No content available in attached documents for PME
Short submission deadline for PME response
Absence of specific evaluation criteria for PME

Recommendations

1. Provide an estimated value range for the future procurement to aid supplier understanding.
2. Make available any relevant background documents or specifications for the current ARC platform to inform PME responses.
3. Consider extending the PME response deadline to allow for more comprehensive supplier input.

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