Skip to main content
Vil du afgive tilbud på offentlige udbud? Se vores TaaS-service til forberedelse af udbud
Udbud

Levering af kontaktcenterteknologier til Flintshire County Council

Åben
Frist
86 dage tilbage
Juni 30, 2026
Kontrakt detaljer
Kategori
Andet
Reference
019034-2026
Værdi
£1
Lokation
East Wales, Storbritannien
Udgivet
Marts 28, 2026
CPV-kode
Projekttidslinje

Udbud offentliggjort

Marts 03, 2026

Frist for spørgsmål

Juni 23, 2026

Frist for tilbud

Juni 30, 2026

Kontraktens startdato

Marts 31, 2027

Budget
£1
Varighed
60 måneder
Lokation
East Wales
Type
Andet
75
Kvalitetsscore/100
God

Original udbudsbeskrivelse

Flintshire County Council ønsker at engagere sig med markedet for en tosproget (walisisk og engelsk) kontaktcenterløsning for at forbedre kundeoplevelsen, øge agentproduktiviteten, reducere driftsomkostningerne og muliggøre smartere beslutningstagning. Rådet undersøger, hvordan teknologi, især AI, kan understøtte og transformere kontaktcenteroperationer, idet der tages højde for både on-premise og hostede telefoniløsninger.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. Understøttede lande i øjeblikket: Estland, Polen, Litauen og Letland.

Vinderstrategi

Få en AI-drevet vinderstrategi skræddersyet til dette udbud. Inkluderer sandsynlighedsscore for at vinde, vigtige muligheder og udfordringer, anbefalede fokusområder for tilbuddet, indsigt i konkurrencepositionering og handlingsrettede anbefalinger for at maksimere dine chancer.

Log ind

Konkurrenter

Opgrader for at se, hvilke virksomheder der sandsynligvis vil afgive tilbud på dette udbud, baseret på historiske indkøbsdata.

Log ind

Krav og kvalifikationer

17 krav på tværs af 5 kategorier

Indsendelse (1)
Obligatorisk (1)
Overholdelse (4)
Teknisk (10)
Finansiel (1)
SUBMISSION REQUIREMENTS1
--[No specific requirements listed in the provided text]
MANDATORY EXCLUSION GROUNDS1
--[No specific requirements listed in the provided text]
ELIGIBILITY REQUIREMENTS4
--Must be able to provide a bilingual (Welsh and English) Contact Centre solution.
--Must be able to demonstrate flexibility in licensing options.
--Must be able to support Flintshire County Council in meeting Welsh Language Standards.
TECHNICAL CAPABILITY REQUIREMENTS10
--Solution must be a Contact Centre solution.
--Solution should improve customer experience.
--Solution should increase agent productivity.
FINANCIAL REQUIREMENTS1
--[No specific requirements listed in the provided text]

Forhåndsvisning af Krav

Tilmeld dig for at se komplette krav og analyser

Dokumenter

Få AI-genererede resuméer af alle udbudsdokumenter. Forstå hurtigt, hvad hvert dokument indeholder, uden at læse hundredvis af sider — dækkende omfang, betingelser, evalueringskriterier og vigtige forpligtelser.

Log ind
75
God

Udbudskvalitetsscore

This tender for Contact Centre Technologies by Flintshire County Council is generally well-structured, with clear objectives and technical requirements. However, it lacks specific evaluation criteria and details on the submission process, impacting its overall completeness and practicality.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender appears to comply with general procurement principles, including a clear CPV code and a reasonable contract duration. The absence of explicit dispute information and the 'planning' status suggest a proactive approach. The deadline, while not flagged as critically short, could be tighter given the planning stage.

Klarhed80/100

The description of the required Contact Centre solution is detailed, outlining specific needs such as bilingual support, AI integration, and multi-channel capabilities. Technical and eligibility requirements are clearly articulated, providing a good understanding of the council's expectations.

Fuldstændighed70/100

While basic information like title, organization, and estimated value are present, crucial details such as evaluation criteria and specific submission requirements are missing. The lack of content in attached documents also reduces completeness.

Missing evaluation criteria
No specific submission requirements listed
Retfærdighed85/100

The tender promotes fairness by disclosing the estimated value and outlining objective technical and eligibility criteria. The requirement for bilingual support, while specific, is a regulatory necessity for the council. The lack of explicit tailoring to specific companies is a positive aspect.

Praktisk anvendelighed65/100

The tender mentions a contract start date and duration, but lacks information on financing and the e-submission process. The absence of a specified e-submission method limits practical accessibility for potential bidders.

No e-submission specified
Missing financing information
Datakonsistens90/100

Key fields such as title, reference, organization, and dates are populated logically. The absence of disputes and suspensions further contributes to data consistency. The contract start date is well into the future, allowing ample planning time.

Bæredygtighed50/100

The tender does not explicitly mention any green procurement, social aspects, innovation focus, or EU funding, which are common elements in modern tenders. This indicates a lack of emphasis on these important areas.

Not green procurement
No social criteria

Styrker

Clear and detailed description of needs
Well-defined technical and eligibility requirements
Disclosure of estimated value
Logical and consistent data presentation

Bekymringer

Missing evaluation criteria
Lack of specific submission requirements
No explicit e-submission process defined
Absence of sustainability considerations

Anbefalinger

1. Specify clear evaluation criteria for bids.
2. Detail the e-submission process and any required documentation formats.
3. Incorporate sustainability and innovation aspects into the tender requirements.

Forhåndsvisning af AI-scoring

Tilmeld dig for at se komplette krav og analyser

Komplet analyse af kvalitetsscore
Detaljeret opdeling af underscores
Indsigter i styrker og bekymringer
Strategiske anbefalinger

Intet kreditkort krævet • Opsætning på 2 minutter

Ny service

Vil du have os til at håndtere dette udbud?

Vores udbudseksperter forbereder alt. Det virker – du gennemgår, godkender og indsender.

~1hDin tid kun
80%+80%+
$0Forudbetaling
Se fuld sammenligning
Uden TaaSMed TaaS
40-80 timer
Forberedelsestid
~1 time
Din tid kun
15-25%
Gennemsnitlig vinderate
80%+
Vinderate
Risiko for fejl
Manuel gennemgang
Ekspert QA
Overholdelsestjek
Du gør alt
Håndter alt
Vi gør alt
End-to-end service
Lad os vinde dette udbud
Betal kun, når du vinder · 400+ virksomheder stoler på os
Eller gør det selv

Tilføj til pipeline