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Ausschreibungen

Purchase of travel arrangement services

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Frist
Abgelaufen
2. April 2026
Vertragsdetails
Kategorie
Dienstleistungen
Referenz
306751
Wert
€3,300,000
Standort
Estonia, Estland
Veröffentlicht
3. März 2026
CPV-Code
Bewertungskriterien
Travel organization service fee100%
Zeitplan des Projekts

Ausschreibung veröffentlicht

3. März 2026

Frist für Fragen

26. März 2026

Angebotsfrist

2. April 2026

Öffnung der Angebote

2. April 2026

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Budget
€3,300,000
Dauer
48 Monate
Standort
Estonia
Typ
Dienstleistungen
74
Qualitätsbewertung/100
Gut
Marktvergleich
Durchschn. Zuschlagspreis
€324,130
Durchschn. Angebote
2.9
Wettbewerb
Gering
KMU-Gewinner
93%
100 analysierte Ausschreibungen

Ursprüngliche Ausschreibungsbeschreibung

The purpose of this procurement is to conclude framework agreements with up to three successful bidders for the purchase of both domestic and international travel arrangement services. Framework agreements will be concluded for the provision of services for a duration of up to 48 months or until the maximum total cost of EUR 3,300,000 under all contracts concluded as a result of the public procurement procedure is reached, whichever occurs first.
Elektronische Einreichung

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Erfolgsstrategie

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75%
Geschätzte GewinnwahrscheinlichkeitModerate Eignung

This tender for travel management services is heavily weighted on price (100% service fee percentage). A winning strategy will focus on aggressive pricing while ensuring all mandatory and technical requirements are met flawlessly. Differentiation can be achieved through exceptional service delivery and proactive client support, even though not explicitly evaluated.

Wichtige Erfolgsbotschaften

Unbeatable Value: Delivering comprehensive global travel management services at the most competitive service fee percentage.

Reliable Global Reach: Seamlessly managing all travel needs, from booking to visa processing, worldwide.

Operational Excellence: Ensuring rapid response times and efficient service delivery for all travel arrangements.

Wichtige Chancen
Dominating the evaluation criteria through aggressive pricing.
Leveraging existing global partnerships to offer competitive rates.
Demonstrating robust data security and compliance.
Wichtige Herausforderungen
Intense price competition due to 100% price weighting.

Conduct thorough cost analysis to identify areas for efficiency gains. Consider offering a slightly lower margin than competitors if it guarantees winning the contract, as the long-term value of a framework agreement can be substantial. Explore volume discounts with suppliers.

Meeting the 'offer within one working day' requirement consistently across all service types.

Implement streamlined internal processes and leverage technology (e.g., automated booking systems, dedicated account management teams) to ensure rapid turnaround times. Clearly define internal SLAs for response times.

Ensuring full compliance with all mandatory exclusion grounds, particularly regarding Russian Federation connections.

Conduct thorough due diligence on all subcontractors and suppliers to verify their origin and any affiliations. Maintain a clear audit trail of this verification process.

Ideales Bieterprofil
An established travel management company with significant global reach, strong IATA accreditation, a proven track record of managing large corporate or public sector accounts, and a highly efficient operational model that allows for extremely competitive service fee percentages. The ideal bidder will also have robust data protection protocols aligned with GDPR.
Wichtige Anforderungen
IATA Membership
Service fee percentage submission (Lisa 5_Maksumuse tabel)
Global travel planning, booking, insurance mediation, visa processing
Offer within one working day
No subcontractors or suppliers connected to the Russian Federation
Submission according to Form II_Avaldus
Acceptance of framework agreement project (Lisa 2_Raamlepingu projekt_reisikorraldusteenus)
Personal data processing agreement (Lisa 3_Isikuandmete töötlemise leping)
Wichtige Unterscheidungsmerkmale
Exceptional customer service and proactive support that goes beyond the basic requirements, even if not explicitly evaluated.
Demonstrated efficiency and technological capabilities that support rapid response times and cost savings.
A clear understanding of the contracting authority's specific travel needs and a tailored approach to service delivery.
Chancen für soziale Werte
While the tender explicitly states 'No Social Aspects', a forward-thinking bidder could proactively mention their commitment to ethical sourcing and fair labor practices within their supply chain, framing it as a risk mitigation strategy and a commitment to responsible business operations. This could be subtly woven into the company profile or operational excellence sections.
Schwerpunkte des Angebots
Travel organization service fee100.0%

Submit the absolute lowest feasible service fee percentage. This requires a deep understanding of operational costs and potential efficiencies. Analyze the cost table (Lisa 5_Maksumuse tabel) meticulously and price aggressively. Consider a tiered pricing structure if allowed implicitly by the table, or a single, highly competitive percentage.

Empfehlungen5
Aggressively Price the Service Fee
KritischHoher Aufwand

Given the 100% weighting on the service fee percentage, the primary focus must be on submitting the lowest possible percentage. Conduct a thorough cost-benefit analysis to determine the lowest sustainable fee. This may involve accepting a lower profit margin initially to secure the framework agreement.

Directly impacts the score for the sole evaluation criterion, maximizing the chance of winning.
Ensure Flawless Compliance with Mandatory Requirements
KritischMittlerer Aufwand

Scrutinize all mandatory exclusion grounds, especially the prohibition of Russian Federation connections. Verify all subcontractors and suppliers. Ensure IATA membership is current and documented. Complete Form II_Avaldus accurately and thoroughly.

Prevents disqualification. Non-compliance leads to immediate rejection.
Streamline Internal Processes for One-Day Offers
HochMittlerer Aufwand

Develop and document internal Standard Operating Procedures (SOPs) to guarantee that all travel requests can be processed and offers provided within one working day. This may involve dedicated teams, automated tools, and clear escalation paths.

Meets a key technical capability requirement, demonstrating operational efficiency.
Highlight Global Network and Expertise
MittelGeringer Aufwand

While not directly evaluated, subtly emphasize the bidder's extensive global network, expertise in complex international travel, and ability to handle diverse visa requirements. This can be done in the company profile or through case studies if permitted.

Builds confidence in the bidder's ability to deliver on the 'global travel planning' requirement and positions them as a reliable partner.
Thoroughly Review Framework Agreement and Data Processing Agreement
KritischMittlerer Aufwand

Pay meticulous attention to the terms and conditions outlined in Lisa 2_Raamlepingu projekt_reisikorraldusteenus and Lisa 3_Isikuandmete töötlemise leping. Ensure full understanding and acceptance of all obligations, particularly regarding data protection and service delivery.

Prevents future contractual disputes and ensures compliance with legal and operational requirements.
Wettbewerbspositionierung
Position as the most cost-effective provider without compromising on essential service quality and global reach. Emphasize operational efficiency as the driver for low service fees. Highlight robust data security measures to build trust, especially given the sensitive nature of travel data.

Wettbewerber

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Anforderungen & Qualifikationen

19 Anforderungen in 5 Kategorien

Einreichung (9)
Verpflichtend (1)
Konformität (3)
Technisch (5)
Finanziell (1)
SUBMISSION REQUIREMENTS9
--Bidders must mark business secrets in their bid.
--Bidders must confirm acceptance of terms and conditions.
--The tender is not divided into lots, as framework agreements will be concluded with up to three bidders, and mini-competitions will be organized among them.
MANDATORY EXCLUSION GROUNDS1
--Bidders must not involve subcontractors or suppliers connected to the Russian Federation.
ELIGIBILITY REQUIREMENTS3
--Bidders must be IATA members.
--Bidders must submit an application according to Form II_Avaldus.
--For joint bidders, a power of attorney (Vorm I_Ühispakkujate volikiri) is required to designate a representative.
TECHNICAL CAPABILITY REQUIREMENTS5
--Services must include global travel planning.
--Services must include booking transportation and accommodation.
--Services must include mediating insurance.
FINANCIAL REQUIREMENTS1
--Bidders must submit their service fee percentage according to the cost table (Lisa 5_Maksumuse tabel).

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Dokumente

10 Dokumente mit KI-Zusammenfassungen verfügbar

VastavustingimusedPDF
306751_vastavustingimused.pdf -- 9.3 KB

Bidders must be IATA members, confirm no subcontractors or suppliers linked to the Russian Federation, and declare any business secrets within their bid.

Esitada pakkumuse maksumus vastavalt Lisa 5 Maksumuse tabel.XLS
Lisa 5_Maksumuse tabel, Hindamiskriteeriumid.... -- 17.7 KB

Bidders must submit their service fee percentage according to Appendix 5 Price Table, where the lowest percentage receives maximum points.

Esitada hankemenetluses osalemise avaldus vastavalt HD Lisa 4 vormile II.DOC
Vorm II_Avaldus.docx -- 17.0 KB

The bidder must submit an application to participate in the procurement procedure according to Form II of HD Annex 4, confirming agreement with the terms.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
306751_hindamiskriteeriumid.pdf -- 3.3 KB

The bid price will be evaluated based on the service fee percentage, where the lowest percentage is best, and up to three bids will be deemed successful.

Hankepass täiendatavate selgitustegaPDF
306751_hankepass_taiendavate_selgitustega.pdf -- 69.1 KB

The tender pass is an initial self-declaration by the economic operator, containing the conditions set by the contracting authority and the format of expected responses, but is not a document intended for completion.

HD_Juhised pakkujale_ReisikorraldusteenusPDF
HD_Juhised pakkujale_Reisikorraldusteenus.pdf -- 297.0 KB

This document provides instructions for bidders in the procurement of travel organization services, clarifying general conditions, submission requirements, and tender procedure details.

Lisa 1_Reisikorraldusteenuse tehniline kirjeldusPDF
Lisa 1_Reisikorraldusteenuse tehniline kirjel... -- 515.9 KB

The contracting authority seeks travel management services including global itinerary planning, transport and accommodation booking, insurance intermediation, and visa processing, requiring bids within one business day.

Lisa 2_Raamlepingu projekt_reisikorraldusteenusPDF
Lisa 2_Raamlepingu projekt_reisikorraldusteen... -- 449.4 KB

This framework agreement defines the terms for purchasing travel organization services, including the contract object, duration, price, and payment conditions, and is an integral part of the tender documentation.

Lisa 3_Isikuandmete töötlemise lepingPDF
Lisa 3_Isikuandmete töötlemise leping.pdf -- 430.2 KB

This document is a Data Processing Agreement that defines the rights and obligations of the data controller and processor in ensuring data protection and security in accordance with GDPR and other legal acts.

Vorm I_Ühispakkujate volikiriDOC
Vorm I_Ühispakkujate volikiri.docx -- 13.3 KB

This power of attorney is required for joint bidders to designate a single representative for submitting the bid, concluding, and fulfilling the contract.

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74
Gut

Qualitätsbewertung der Ausschreibung

This tender for travel management services is generally well-structured with clear requirements and a reasonable process. Key areas for improvement include specifying the exact location and incorporating sustainability aspects.

Bewertungsaufschlüsselung

Rechtliche Konformität75/100

The tender appears to adhere to standard legal requirements for public procurement, including the proper CPV code and a clear procedure. Deadlines are reasonable, and there are no immediate indications of disputes. The use of framework agreements with mini-competitions is a recognized procurement strategy.

Klarheit80/100

The description of the service is clear, and the essential requirements are documented. Evaluation criteria are specified with relative weighting. However, the 'Täpne piirkond määramata' (Exact area not specified) for location info could be more precise.

Vollständigkeit70/100

Most basic information is present, including estimated value, contract duration, and tender validity. Several key documents like the framework agreement project and power of attorney are specified as required. However, the lack of precise location information impacts completeness.

•Location info is not precisely specified.
Fairness85/100

The tender promotes fairness through e-submission, e-procurement, and disclosing the estimated value. Objective evaluation criteria (service fee percentage) are used. The maximum participant limit of 3 for framework agreements and subsequent mini-competitions can be seen as a way to manage competition, but it could also be perceived as a slight limitation on market access.

•Maximum participant limit of 3 for framework agreements.
Praktikabilität65/100

E-submission and e-procurement are facilitated. The contract duration is clearly stated. Financing information is not explicitly detailed, which is a common omission in initial tender notices but would be expected in full documentation. The availability of a document URL for the opening place is practical.

•Financing information is not explicitly detailed.
Datenkonsistenz90/100

Key fields like title, reference, organization, value, and deadlines are populated. Dates are logical, and there are no reported suspensions or disputes, indicating good data consistency.

Nachhaltigkeit30/100

There are no explicit mentions of green procurement, social aspects, or innovation within the provided tender information. The tender is not indicated as EU-funded, which is a missed opportunity to encourage sustainable practices.

•No explicit green procurement criteria.
•No explicit social criteria.

Stärken

Clear description of services required
Well-defined evaluation criteria
Use of e-procurement and e-submission
Disclosure of estimated value and contract duration

Bedenken

Lack of specific sustainability criteria
Imprecise location specification
Limited number of potential framework agreement holders

Empfehlungen

1. Incorporate specific sustainability or social responsibility criteria.
2. Provide more precise location details for the service area.
3. Consider if the participant limit aligns with fostering broad competition.

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