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Estonia0 days leftClosed

Computer workstation management service

Tender Overview

ORGANIZATION

AS HOOLEKANDETEENUSED

LOCATION

Estonia, Estonia

VALUE

€215,999

DEADLINE

February 02, 2026 at 11:00

CATEGORY

Services

CPV CODE

72510000-3

REFERENCE

304947

Project Timeline

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Contact Information

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View Original

Original Tender Description

Hanke eesmärk on tagada AS Hoolekandeteenused arvutite, sülearvutite ja nende lisaseadmete töökindlus ning kasutajate igapäevane IT-tugi.
⚠️

MANDATORY EXCLUSION GROUNDS

  • Not to involve subcontractors or suppliers linked to the Russian Federation for over 10% of the contract value.
✓

ELIGIBILITY REQUIREMENTS

  • Joint bidders must provide a power of attorney designating an authorized representative.
  • Tenderer must accept the terms of the draft contract for computer workstation management services.
  • Tenderer must comply with GDPR and the terms outlined in the data processing agreement template.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Adhere to AS Hoolekandeteenused's IT standards for hardware, software, workstations, and communication solutions.
  • Provide computer workstation management services, including maintenance of computers and peripherals.
  • Provide software installation and management services.
  • Provide IT support.
  • Provide reporting.
  • Services must cover approximately 70 locations of AS HOOLEKANDETEENUSED.
  • Bid must cover IT workstation management services for the entire 49-month contract duration.
💰

FINANCIAL REQUIREMENTS

  • Bid must include a total cost, comprising a 48-month monthly service fee and an hourly rate for additional work.
  • The lowest price will receive maximum points, as bids are evaluated 100% based on total cost.
📋

SUBMISSION REQUIREMENTS

  • Proposals must be submitted electronically via the e-procurement environment.
  • Companies must complete the European Single Procurement Document (ESPD) electronically.
  • Joint bidders must provide a power of attorney.
  • Adhere to rules for declaring business secrets.
  • Bid must include a total cost, comprising a 48-month monthly service fee and an hourly rate for additional work.

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PDF
Vastavustingimused
Vastavusdeklaratsioon304947_vastavustingimused.pdf7.0 KB
Summary:
This document outlines tender compliance conditions, including a requirement not to involve subcontractors or suppliers linked to the Russian Federation for over 10% of the contract value, the need for a power of attorney for joint bids, and rules for declaring business secrets.
PDF
Hindamiskriteeriumid ja hinnatavad näitajad
Hindamiskriteeriumid304947_hindamiskriteeriumid.pdf3.2 KB
Summary:
Bids will be evaluated 100% based on the total cost, which includes the 48-month monthly service fee and the hourly rate for additional work, with the lowest price receiving maximum points.
PDF
Hankepass täiendatavate selgitustega
Kvalifikatsiooninõuded304947_hankepass_taiendavate_selgitusteg...72.1 KB
Summary:
This document explains the contracting authority's conditions and expected responses for the computer workstation management service tender, focusing on the content and requirements of the European Single Procurement Document (ESPD) that companies must complete electronically.
DOC
Andmetöötluslepingu vorm
Lepingu MallAndmetöötluslepingu vorm.docx45.3 KB
Summary:
This document is a data processing agreement template outlining the terms and obligations for processing personal data in accordance with GDPR, where the contracting authority is the data controller and the tenderer is the data processor.
DOC
Arvutitöökoha haldusteenuse lepingu mudel
Lepingu MallArvutitöökoha haldusteenuse lepingu mude...65.4 KB
Summary:
This document is a draft contract for computer workstation management services, outlining the legal relationship, purpose, subject matter, and general terms between the Client and the Service Provider.
DOC
Lisa 1 Tehniline kirjeldus
Tehnilised SpetsifikatsioonidLisa 1 - Tehniline kirjeldus.docx51.3 KB
Summary:
This document details the technical requirements for computer workstation management services for AS Hoolekandeteenused, covering maintenance of computers and peripherals, software installation and management, IT support, and reporting across approximately 70 locations.
PDF
Lisa 2 IT Standardid
Tehnilised SpetsifikatsioonidLisa 2_IT_Standardid .pdf435.4 KB
Summary:
This document outlines AS Hoolekandeteenused's IT standards for hardware, software, workstations, and communication solutions, which service providers must adhere to when providing computer workstation management services.
XLS
Lisa 3 Arvutitöökohtade asukohad
Üldine InfoLisa 3- Arvutitöökohtade asukohad.xlsx20.4 KB
Summary:
This document lists the locations of AS HOOLEKANDETEENUSED computer workstations and the number of laptops and desktop computers at each, providing an overview of the scope for the management service.
DOC
Pakkumuse esitamise ettepanek
Hanke TingimusedPakkumuse esitamise ettepanek.docx33.7 KB
Summary:
The contracting authority AS Hoolekandeteenused invites bids for the open tender "IT Workstation Management", covering IT workstation management services for 49 months, with proposals to be submitted electronically via the e-procurement environment.
DOC
Ühispakkujate volikiri
VolikiriYhispakkujate volikiri.docx44.9 KB
Summary:
This document is a power of attorney for joint bidders, designating an authorized representative to perform all actions related to the procurement process and contract execution, including signing documents and managing the contract.

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72
Good

Tender Quality Score

This tender is generally well-documented with clear requirements and good access to information, but it suffers from a significant inconsistency regarding evaluation criteria and lacks sustainability considerations.

Score Breakdown

Legal Compliance75/100

The tender appears largely compliant with national regulations, featuring reasonable deadlines and proper CPV code assignment. However, the use of non-standard 'Type: T' and 'Procedure: A' codes without further definition is a minor ambiguity.

•Non-standard procedure and type codes ('A', 'T')
Clarity70/100

While the description and most requirements are clear and well-documented, there is a critical contradiction regarding the evaluation criteria. The 'Procurement Characteristics' state 'relative_weighting', which is directly opposed by the 'Financial Requirements' and 'Document 5' specifying '100% based on total cost' (lowest price).

•Contradiction in evaluation criteria (relative_weighting vs. 100% lowest price)
Completeness85/100

The tender is comprehensive, providing all basic information, detailed requirements, financial data, and a full set of supporting documents including technical specifications, draft contracts, and location lists. This ensures bidders have all necessary information.

Fairness85/100

The tender demonstrates good fairness with full document access, disclosed value, reasonable submission deadlines, and objective evaluation criteria (lowest price). Electronic submission and e-procurement are enabled, and requirements do not appear tailored to a specific company.

Practicality70/100

Electronic submission and e-procurement are supported, enhancing practicality. The contract duration is clearly specified. However, a specific contract start date is not provided, and a direct URL to tender documents (beyond the general e-procurement portal) is not explicitly stated.

•Absence of a specific contract start date
•No direct URL to tender documents (beyond e-procurement portal)
Data Consistency60/100

The most significant issue is the direct contradiction in the stated evaluation criteria ('relative_weighting' vs. '100% lowest price'). Additionally, the non-standard procedure and type codes contribute to minor data ambiguity.

•Contradiction in evaluation criteria (relative_weighting vs. 100% lowest price)
•Non-standard procedure and type codes
Sustainability20/100

The tender lacks any explicit green procurement, social, or innovation criteria. This indicates a missed opportunity to integrate broader sustainability objectives into the procurement process.

•Not green procurement
•No social criteria

Strengths

Comprehensive documentation provided, including technical specifications and draft contract.
Clear technical and eligibility requirements for bidders.
Electronic submission and e-procurement enabled for equal access.
Reasonable submission deadline (18 days).
Estimated value disclosed and evaluation criteria (lowest price) are objective.

Concerns

Significant contradiction in evaluation criteria (relative weighting vs. 100% lowest price).
Use of non-standard procedure and type codes ('A', 'T').
Absence of explicit sustainability, social, or innovation criteria.
Lack of a specific contract start date.

Recommendations

1. Clarify and harmonize the evaluation criteria to eliminate ambiguity and ensure transparency.
2. Utilize standard procedure and type codes for better classification and compliance.
3. Consider incorporating sustainability, social, or innovation aspects where relevant to enhance public value.

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Tender Quality Score
72/ 100 · Good
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