Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

This tender is clear and well-structured in its basic information, but it has significant deficiencies in evaluation criteria, e-submission, and document accessibility, impacting transparency and fairness.

The tender generally adheres to legal requirements, with a clearly defined procedure type and appropriate CPV code. However, the missing reveal date and, critically, the absence of specified evaluation criteria are notable compliance gaps.

The description and AI-extracted requirements are clear and understandable. The primary deficiency is the complete absence of specified evaluation criteria, which significantly reduces clarity on how bids will be assessed and weighted.

Basic information, deadlines, value, duration, and textual location are provided. However, the tender is incomplete due to missing evaluation criteria, the absence of a NUTS code, and an inaccessible 'Ratio Analysis spreadsheet' document, which is crucial for financial assessment.

Fairness is significantly compromised by the lack of specified evaluation criteria, which prevents objective and transparent assessment. The absence of e-submission and the inaccessible financial document further hinder equal access and an equitable bidding process.

The lack of electronic submission is a significant practical barrier for bidders. While contract start date, duration, and estimated value are clear, the absence of e-submission and a broken document link make the process less efficient and user-friendly.

The data provided is generally consistent and logical, with dates aligning correctly and no reported disputes or suspensions. Minor inconsistencies include unpopulated fields for 'Liable Person', 'Type Code', 'Procedure Code', and 'NUTS Code'.

The tender does not include any explicit criteria related to green procurement, social aspects, or innovation. This indicates a lack of focus on broader sustainability objectives, which is a common but notable omission in modern procurement.