United Kingdom92 days leftOpen

Provision of a fully bilingual (Welsh and English) HR Information System (HRIS)

Tender Overview

ORGANIZATION

Social Care Wales

LOCATION

Wales, United Kingdom

VALUE

£150,000

DEADLINE

May 04, 2026 at 23:00

CATEGORY

Other

CPV CODE

48450000

REFERENCE

005456-2026

Project Timeline

Contact Information

View Original

Original Tender Description

The purpose of this procurement is to select and implement a modern, secure, fully bilingual (Welsh and English) Human Resources Information System (HRIS) that will replace Social Care Wales’s current HR platform (Ciphr). The new system must improve and streamline HR processes, support efficient workforce management, ensure legal compliance with Welsh language standards, and provide better user experience for employees, managers, and HR teams. It aims to deliver a solution that enables a smooth, well‑managed implementation ready for Day‑1 operation on 1 September 2026.
⚠️

MANDATORY EXCLUSION GROUNDS

  • Bidders must not be subject to any mandatory exclusion grounds as defined by public procurement regulations.

ELIGIBILITY REQUIREMENTS

  • Complete and submit Appendix 1 - WPSQ (Welsh Public Sector Questionnaire).
  • Demonstrate qualifications and eligibility as required by Appendix 1 - WPSQ.
  • Meet legal and financial capacity conditions detailed in Appendix 1 - WPSQ.
  • Demonstrate Welsh language capabilities as assessed through Appendix 1 - WPSQ.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Provide a modern Human Resources Information System (HRIS).
  • Provide a secure HRIS.
  • Provide a fully bilingual (Welsh and English) HRIS.
  • The new HRIS must replace Social Care Wales’s current HR platform (Ciphr).
  • The new HRIS must improve and streamline HR processes.
  • The new HRIS must support efficient workforce management.
  • The new HRIS must ensure legal compliance with Welsh language standards.
  • The new HRIS must provide a better user experience for employees, managers, and HR teams.
  • The HRIS implementation must be ready for Day-1 operation on 1 September 2026.
  • The solution must adhere to Social Care Wales's official tone of voice guidelines.
  • The solution must adhere to Social Care Wales's branding guidelines and visual identity standards.
  • The solution must meet the detailed technical and functional requirements outlined in Appendix 2 – Specification.
💰

FINANCIAL REQUIREMENTS

  • Meet financial capacity conditions detailed in Appendix 1 - WPSQ.
  • Demonstrate financial capacity commensurate with an estimated contract value of 150,000 EUR.
📋

SUBMISSION REQUIREMENTS

  • Complete and submit Appendix 1 - WPSQ (Welsh Public Sector Questionnaire).
  • Complete and submit the Form of Tender (Appendix 5).
  • Submit the proposal by the deadline: 2026-05-05T00:00:00+01:00.
  • Adhere to the restricted procurement process.

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HTM
Lot L-10
General InformationL-10.html
Summary:
This document provides Social Care Wales's brand guidelines, detailing visual identity standards for the successful HRIS supplier to adhere to when developing the new bilingual system.
HTM
Lot L-11
Submission FormsL-11.html
Summary:
This document is the Form of Tender for Social Care Wales's procurement of a modern, secure, and fully bilingual Human Resources Information System (HRIS) to replace their current platform and streamline HR processes.
HTM
Lot L-12
Submission FormsL-12.html
Summary:
This document is Appendix 5, a tender form that bidders must complete and submit as part of their proposal for the Social Care Wales HRIS procurement.
HTM
Lot L-13
OtherL-13.html
Summary:
Download failed - no summary available
HTM
Lot L-14
Technical SpecificationsL-14.html
Summary:
This document, titled "Appendix 2 - Specification," outlines the detailed requirements for Social Care Wales's new modern, secure, and fully bilingual Human Resources Information System (HRIS).
HTM
Lot L-2
Tender ConditionsL-2.html
Summary:
This document is the official Invitation to Tender for a modern, secure, fully bilingual (Welsh and English) Human Resources Information System (HRIS) for Social Care Wales, aiming for implementation by September 2026.
HTM
Lot L-3
Tender ConditionsL-3.html
Summary:
This document is an Invitation to Tender (ITT) from Social Care Wales for a new, modern, secure, and fully bilingual (Welsh and English) Human Resources Information System (HRIS) to replace their current platform and streamline HR processes.
HTM
Lot L-4
Qualification RequirementsL-4.html
Summary:
This document, Appendix 1 - WPSQ, is a mandatory questionnaire for potential suppliers to demonstrate their qualifications and eligibility for the Social Care Wales HRIS tender, aligning with the restricted procurement process.
HTM
Lot L-5
Submission FormsL-5.html
Summary:
This document, Appendix 1 - WPSQ, is likely a Welsh Public Sector Questionnaire used to assess a bidder's qualifications and compliance, particularly regarding Welsh language capabilities, for the HRIS implementation tender.
HTM
Lot L-6
Technical SpecificationsL-6.html
Summary:
This document, titled "Appendix 2 – Specification," is intended to outline the detailed technical and functional requirements for the new bilingual Human Resources Information System (HRIS) sought by Social Care Wales.
HTM
Lot L-7
General InformationL-7.html
Summary:
This document provides Social Care Wales's official tone of voice guidelines, offering guidance on communication style for the HRIS procurement.
HTM
Lot L-8
Technical SpecificationsL-8.html
Summary:
This document, "Appendix 3 - Our voice guide Social Care Wales," provides essential guidelines on the contracting authority's brand and communication standards, particularly regarding bilingualism, which are crucial for the new HRIS implementation.
HTM
Lot L-9
General InformationL-9.html
Summary:
This document outlines Social Care Wales's branding guidelines, providing information on how their brand elements should be used.
DOC
OCDS Record
OCDS Data005456-2026_ocds_record.json
Summary:
This OCDS record provides structured data detailing the planning phase of Social Care Wales's procurement for a new bilingual HRIS, including buyer information.
DOC
OCDS Release Package
OCDS Data005456-2026_ocds_release.json
Summary:
This document contains the official Open Contracting Data Standard (OCDS) release package for Social Care Wales's restricted procurement of a modern, secure, and bilingual Human Resources Information System (HRIS).
PDF
Official PDF Version
Administrative Documents005456-2026_official.pdf
Summary:
This notice announces Social Care Wales's restricted procurement for a modern, secure, fully bilingual (Welsh and English) HR Information System (HRIS) to replace their current platform, with an estimated value of £125,000 and a Day-1 operation target of 1 September 2026.
HTM
Tender Notice
Administrative Documents005456-2026.html
Summary:
Social Care Wales is seeking a modern, secure, fully bilingual (Welsh and English) HR Information System (HRIS) to replace its current platform, with an estimated value of £125,000 and a contract duration of up to 5 years, requiring bidders to meet legal and financial capacity conditions detailed in Appendix 1 - WPSQ.

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59
Fair

Tender Quality Score

This tender presents a clear need for a bilingual HRIS with good documentation of requirements, but suffers from critical omissions regarding evaluation criteria, electronic submission, and significant data inconsistencies.

Score Breakdown

Legal Compliance75/100

The tender defines the procedure type and CPV codes appropriately, and provides a reasonable timeframe for submission. However, the reveal date is missing, and the specific code for the 'Competitive flexible procedure' is not provided, which slightly impacts full transparency and clarity on the exact legal framework.

Missing reveal date
Specific code for 'Competitive flexible procedure' is not provided
Clarity65/100

The tender's description and AI-extracted requirements are very clear, unambiguous, and well-documented, including specific technical and functional needs like bilingualism and branding adherence. However, a critical flaw is the explicit absence of specified evaluation criteria, making it difficult for bidders to understand how their proposals will be judged.

No evaluation criteria specified
Completeness70/100

Most basic information, financial details, and duration are provided. Requirements are extensively detailed and refer to numerous supporting documents. However, the tender is incomplete due to the absence of evaluation criteria and one document failing to download. The contract start date also appears ambiguous/inconsistent.

No evaluation criteria specified
One tender document (Lot L-13) failed to download
Fairness55/100

The tender discloses its value and provides a reasonable preparation period. However, the lack of specified evaluation criteria introduces significant potential for subjectivity and reduces transparency for bidders. The absence of electronic submission capabilities also creates a barrier to equal access, and one document failing to download slightly hinders full document access.

No evaluation criteria specified
No electronic submission (e-submission)
Practicality35/100

This tender faces significant practicality issues. The absence of electronic submission is a major drawback for modern procurement processes. Furthermore, the contract start date being identical to the submission deadline is highly impractical and likely an error, indicating a fundamental flaw in the timeline planning.

No electronic submission (e-submission)
Contract start date is identical to the submission deadline, which is highly impractical/erroneous
Data Consistency45/100

The tender exhibits notable data inconsistencies. The most critical issue is the contract start date being identical to the submission deadline. There is also a minor discrepancy in the submission deadline between the basic information and AI-extracted requirements. Additionally, the 'Liable Person' field is empty, and specific codes for the procedure type are missing.

Contract start date is identical to the submission deadline
Minor discrepancy in submission deadline (basic info vs. AI-extracted)
Sustainability50/100

The tender does not explicitly incorporate green procurement, broader social criteria (beyond the functional Welsh language requirement), or innovation focus. While the requirement for a fully bilingual Welsh and English system has a significant social and cultural dimension for public services in Wales, it is not framed as a general sustainability criterion.

No explicit green procurement criteria
No explicit innovation focus

Strengths

Clear and detailed description of the HRIS purpose and requirements
Estimated value and contract duration are clearly disclosed
Ample time provided for bid preparation (over 3 months)
Comprehensive list of supporting documents available
Appropriate CPV code assigned

Concerns

Critical absence of specified evaluation criteria
Lack of electronic submission capabilities
Significant inconsistency with contract start date matching submission deadline
One tender document failed to download, hindering full access
Missing reveal date and specific procedure codes

Recommendations

1. Immediately publish clear and objective evaluation criteria to ensure fairness and transparency.
2. Implement electronic submission to modernize the process and enhance equal access for bidders.
3. Correct the contract start date to reflect a realistic timeline post-award and ensure data consistency.

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Tender Quality Score
59/ 100 · Fair

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