United Kingdom19 days leftOpen

Emergency Repairs Services Outside Working Hours

Tender Overview

LOCATION

West Yorkshire, United Kingdom

VALUE

£200,000

DEADLINE

February 21, 2026 at 17:00

CATEGORY

Other

CPV CODE

70331000

REFERENCE

008183-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Connect Housing is interested in speaking to repairs and maintenance contractors with relevant capacity and experience, which might be interested in providing an out-of-hours responsive repairs service to its properties across West Yorkshire.\nThe service requirement is for all emergency repairs, not-including gas heating breakdowns, only.\nIn the last 12 months, approximately 550 such repairs have been carried out by the current service provider. Full details of the time, location, trade and other patterns of demand can be provided to interested parties.\nThe requirement is to respond to emergency repair requests, with attendance within a target time of 2 hours, to make safe and carry out urgent works. Referrals are made by a third-party call handling provider. There will be no guarantee of follow-on works or other services. At this stage we envisage a maximum contract term of 2 years in the first instance, commencing 1 April 2026.\nThe service requirement is between 5pm and 9am Monday to Friday, and all day at weekends and bank holidays, with cover also on ad hoc additional days by arrangement
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are mentioned in the provided information.

ELIGIBILITY REQUIREMENTS

  • Bidder must be a repairs and maintenance contractor.
  • Bidder must possess relevant capacity to provide the required services.
  • Bidder must possess relevant experience in providing similar services.
  • Bidder must be able to operate across West Yorkshire.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Ability to provide an out-of-hours responsive repairs service.
  • Ability to provide service between 5pm and 9am Monday to Friday, and all day at weekends and bank holidays, with cover also on ad hoc additional days by arrangement.
  • Ability to respond to emergency repair requests with attendance within a target time of 2 hours.
  • Ability to make safe and carry out urgent works.
  • Ability to handle approximately 550 emergency repairs annually (based on past demand).
  • Ability to provide services for all emergency repairs, *excluding* gas heating breakdowns.
  • Ability to integrate with a third-party call handling provider for referrals.
💰

FINANCIAL REQUIREMENTS

  • No specific financial requirements (e.g., minimum turnover, financial guarantees) are mentioned in the provided information.
📋

SUBMISSION REQUIREMENTS

  • Submission deadline: 2026-02-21 at 17:00:00+00:00.

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HTM
Lot L-1
OtherL-1.html
Summary:
Download failed - no summary available
DOC
OCDS Record
OCDS Data008183-2026_ocds_record.json
Summary:
Connect Housing seeks experienced repairs and maintenance contractors to provide an out-of-hours emergency responsive repairs service (excluding gas heating) across West Yorkshire, requiring a 2-hour attendance target for a 2-year contract starting April 2026.
DOC
OCDS Release Package
OCDS Data008183-2026_ocds_release.json
Summary:
Connect Housing Association seeks experienced contractors for a 2-year out-of-hours emergency repairs service (excluding gas heating) in West Yorkshire, requiring 2-hour response times for approximately 550 annual repairs starting April 2026.
PDF
Official PDF Version
General Information008183-2026_official.pdf
Summary:
Connect Housing seeks experienced contractors for a 2-year out-of-hours emergency repairs service across West Yorkshire, covering approximately 550 repairs annually with a 2-hour response target, commencing April 2026.
HTM
Tender Notice
Administrative Documents008183-2026.html
Summary:
Connect Housing seeks experienced contractors for a 2-year out-of-hours emergency repairs service (excluding gas heating) in West Yorkshire, requiring a 2-hour response time for approximately 550 annual repairs, with an estimated value of £200,000.

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67
Good

Tender Quality Score

Overall, the tender documentation provides a clear service description, but significant deficiencies exist in the absence of evaluation criteria and electronic submission, impacting transparency and fairness.

Score Breakdown

Legal Compliance75/100

The tender defines the procedure type and CPV code correctly. However, the missing tender reveal date makes it impossible to assess the full legal compliance regarding publication timelines. The 'Value Classified: Yes' contradicts the stated estimated value, which is a transparency concern.

Missing tender reveal date
Contradictory value classification ('Value Classified: Yes' despite value being stated)
Clarity80/100

The service description and AI-extracted technical requirements are clear and unambiguous, detailing the scope, hours, and response times. A major drawback is the explicit absence of specified evaluation criteria, which significantly reduces overall clarity for bidders.

Missing evaluation criteria
Completeness70/100

Basic information, deadlines, value, duration, and location are provided. However, the tender is incomplete due to the absence of evaluation criteria and the failure to download one of the listed tender documents ('Lot L-1').

Missing evaluation criteria
One tender document failed to download
Fairness60/100

The requirements appear generic and not tailored. However, the lack of explicit evaluation criteria, the absence of electronic submission, the contradictory value classification, and incomplete document access significantly undermine the fairness and transparency of the process.

Missing evaluation criteria
No electronic submission option
Practicality65/100

The contract start date and duration are clearly specified. However, the lack of electronic submission is a significant practical hurdle in modern procurement. The failed download of one document also poses a practical challenge for bidders.

No electronic submission
One tender document failed to download
Data Consistency70/100

Dates are logical and consistent. However, there are minor inconsistencies such as missing codes for the procedure type, an empty 'Liable Person' field, and the contradictory 'Value Classified: Yes' despite the estimated value being provided.

Missing codes for procedure type and type
Empty 'Liable Person' field
Sustainability20/100

The tender does not include any explicit green procurement, social aspects, or innovation focus. It is also not EU funded, which often correlates with higher sustainability standards.

Absence of green procurement criteria
Absence of social criteria

Strengths

Clear service description and technical requirements
Well-defined contract duration and start date
Estimated value and CPV code provided
No active disputes or suspensions
Requirements for capacity and experience are relevant

Concerns

Absence of explicit evaluation criteria
Missing tender reveal date, impacting legal compliance assessment
Contradictory information regarding value classification
Lack of electronic submission option
One tender document failed to download

Recommendations

1. Clearly define and publish all evaluation criteria to ensure transparency and fairness.
2. Ensure all tender documents are accessible and functional, and provide a clear tender reveal date.
3. Implement electronic submission for improved accessibility and efficiency.

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B
Tender Quality Score
67/ 100 · Good

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