United Kingdom149 days leftOpen

CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group

Tender Overview

ORGANIZATION

ASTER GROUP LIMITED

LOCATION

United Kingdom, United Kingdom

VALUE

£3,600,000

DEADLINE

July 01, 2026 at 00:00

CATEGORY

Other

CPV CODE

50312610

REFERENCE

004541-2026

Project Timeline

Contact Information

View Original

Original Tender Description

To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. These services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.

ELIGIBILITY REQUIREMENTS

  • Bidders must be invited or pre-qualified for this Restricted Procurement Type.
  • Bidders must be capable of contracting with ASTER GROUP LIMITED.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Ability to provide Technology Enabled Care (TEC) Services.
  • Capability to provide Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1).
  • Capability to provide Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2).
  • Expertise in the maintenance of information technology equipment (CPV Category: 50312610).
  • Ability to ensure residents receive a safe, reliable, and digitally resilient service.
  • Capacity to support digital transformation.
  • Ability to safeguard service continuity through the digital migration period.
  • Capability to deliver a high-quality resident experience.
  • Capacity to provide services across Aster Group's housing stock.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted by the deadline of 2026-07-01T00:00:00.
  • Participation is subject to the procedures of a Restricted Procurement Type.

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DOC
OCDS Record
OCDS Data004541-2026_ocds_record.json
Summary:
This OCDS Record provides official, structured data about Aster Group's restricted tender for Technology Enabled Care (TEC) Services, including maintenance of call monitoring systems and ARC services, aiming for digital transformation and reliable resident experience.
DOC
OCDS Release Package
OCDS Data004541-2026_ocds_release.json
Summary:
This OCDS Release Package provides structured data about Aster Group's tender for Technology Enabled Care (TEC) services, including hard-wired and digital alarm unit maintenance and monitoring, to support digital migration and ensure reliable resident services.
PDF
Official PDF Version
Administrative Documents004541-2026_official.pdf
Summary:
This document is a public notice announcing Aster Group's planned procurement for Technology Enabled Care (TEC) Services, including maintenance of call monitoring systems (Lot 1) and monitoring & alarm receiving centre services (Lot 2), with an estimated value of £3M.
HTM
Tender Notice
Administrative Documents004541-2026.html
Summary:
Aster Group seeks partners for Technology Enabled Care (TEC) services, including hard-wired and digital alarm unit maintenance and monitoring/ARC services, to ensure a safe, reliable, and digitally resilient experience for residents during a digital migration.

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62
Good

Tender Quality Score

This tender is well-described and provides essential information, but the critical absence of evaluation criteria and lack of e-submission significantly reduce its quality, transparency, and fairness.

Score Breakdown

Legal Compliance75/100

The absence of explicit evaluation criteria is a significant legal transparency issue. Minor data gaps include missing procedure codes and the reveal date. However, the overall timeline from today's date to the submission deadline is ample for a restricted procedure.

Missing evaluation criteria
Missing procedure codes (Type, Procedure)
Clarity60/100

The service description and technical requirements are clear and well-articulated. However, the critical absence of specified evaluation criteria makes it unclear for bidders how their proposals will be assessed, significantly impacting overall clarity.

No evaluation criteria specified
Completeness65/100

Most basic information, including title, reference, organization, value, and duration, is provided. However, the tender is incomplete due to the lack of specified evaluation criteria and detailed financial requirements. Missing procedure codes are minor omissions.

No evaluation criteria specified
Financial requirements not detailed
Fairness55/100

The absence of evaluation criteria is a major fairness concern, as it prevents objective and transparent assessment. The lack of e-submission also limits equal access for potential bidders. Requirements do not appear to be tailored to a specific company.

No evaluation criteria specified
No e-submission
Practicality50/100

The lack of electronic submission support and the absence of direct URLs for tender documents are significant practical drawbacks for bidders. Other practical aspects like contract start date and duration are clearly specified.

No e-submission
No document URLs provided
Data Consistency80/100

The core data fields are largely consistent and logical, with dates aligning appropriately. Minor inconsistencies include missing procedure codes, the liable person, and the reveal date.

Missing procedure codes (Type, Procedure)
Missing Liable Person
Sustainability40/100

The tender lacks explicit criteria for green procurement or social aspects. While the description mentions 'digital transformation,' an explicit focus on innovation as a sustainability driver is not clearly defined.

No explicit green procurement criteria
No explicit social criteria

Strengths

Clear and detailed service description
Value and duration clearly specified
CPV code is appropriate for the services
Tender is divided into parts, potentially encouraging SME participation
Long lead time for bidders (from today's date to submission)

Concerns

Absence of explicit evaluation criteria
Lack of electronic submission
Missing direct URLs for tender documents
No explicit sustainability (green/social) criteria
Missing specific details for financial requirements

Recommendations

1. Publish comprehensive evaluation criteria to ensure transparency and fairness.
2. Implement an e-submission platform to enhance accessibility and efficiency.
3. Provide direct URLs to all tender documents for easy access.

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B
Tender Quality Score
62/ 100 · Good

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