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ITT for Cafcass new service called Enabling Family Time reference CAF592-25

Tender Overview

ORGANIZATION

Cafcass

LOCATION

North East England, United Kingdom

VALUE

Not disclosed

DEADLINE

February 02, 2026 at 11:00

CATEGORY

Other

CPV CODE

85000000

REFERENCE

001772-2026

Project Timeline

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Contact Information

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Original Tender Description

Cafcass is seeking suppliers that are interested in delivering a service for families in Private Law family court proceedings. Cafcass requires suppliers to hold NACCC Enhanced accreditation and Cyber Essentials certification to be able to deliver this service. Cafcass commissions the delivery of services for families in private family law proceedings in England on behalf of the Ministry of Justice (MoJ). One of these services, the Improving Child and Family Arrangements (ICFA) service, is coming to an end in 2026 and being replaced with a new service which is called Enabling Family Time. For every child in private law family court proceedings, whose current and future living arrangements are decided by the family courts, a Cafcass Family Court Adviser (FCA) or Guardian advises the family courts about what is safe for children and in their best interests. The FCA/Guardian focuses on the children’s needs, wishes and feelings, making sure that children's voices are heard and are at the heart of the family court's thinking and decision making. FCAs/Guardians may refer to the Enabling Family Time service, following their suitability assessment. Enabling Family Time has been designed to focus on establishing/re-establishing family time between children and their parents/carers by offering up to three (3) family time sessions, following an FCA’s suitability assessment. The service is aligned to the Pathfinder project and will be guided by the Cafcass Child Impact Assessment Framework (CIAF) and the needs of children and families. We would like to invite all interested providers to bid for this ITT. If you do have an account with Pro Contract, please register on Pro Contract system to create an account. If you have problems registering, please contact. Tel: +44 (0)1937 545 070 Email: info@proactis.com If you have any other questions or queries, please ensure these are submitted via Pro Contract.
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MANDATORY EXCLUSION GROUNDS

  • No mandatory exclusion grounds are specified in the tender documents.
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ELIGIBILITY REQUIREMENTS

  • Suppliers must hold NACCC Enhanced accreditation.
  • Suppliers must hold Cyber Essentials certification.
  • Suppliers must be interested in delivering the 'Enabling Family Time' service for families in Private Law family court proceedings in England.
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TECHNICAL CAPABILITY REQUIREMENTS

  • The service must focus on establishing/re-establishing family time between children and their parents/carers.
  • The service must offer up to three (3) family time sessions.
  • The service delivery must follow an FCA’s (Family Court Adviser) suitability assessment.
  • The service must be aligned to the Pathfinder project.
  • The service must be guided by the Cafcass Child Impact Assessment Framework (CIAF).
  • The service must address the needs of children and families.
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FINANCIAL REQUIREMENTS

  • No specific financial requirements (e.g., turnover, financial stability) are specified in the tender documents.
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SUBMISSION REQUIREMENTS

  • Suppliers must bid for this Invitation to Tender (ITT).
  • Suppliers must register on the Pro Contract system to create an account if they do not already have one.
  • All questions or queries must be submitted via the Pro Contract system.
  • Bids must be submitted by the deadline: 2026-02-02 11:00:00.

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PDF
Official PDF Version
PDF001772-2026_official.pdf
Summary:
This tender notice from Cafcass invites bids for its new 'Enabling Family Time' service, supporting children in private family law proceedings, and requires suppliers to hold NACCC Enhanced accreditation and Cyber Essentials certification.

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66
Good

Tender Quality Score

This tender provides a clear overview of the required service but suffers from critical omissions, primarily the absence of actual tender documents and evaluation criteria, severely hindering its quality and fairness.

Score Breakdown

Legal Compliance100/100

The tender is critically non-compliant due to the absence of mandatory exclusion grounds and evaluation criteria. The lack of actual tender documents also makes it impossible to assess full compliance with procurement regulations.

•No mandatory exclusion grounds specified
•Missing evaluation criteria
Clarity40/100

The service description and core requirements are clearly articulated within the provided text. However, the overall clarity for potential bidders is severely compromised by the complete absence of detailed tender documents.

•No documents attached/available
Completeness75/100

The tender is critically incomplete, lacking the fundamental tender documents, evaluation criteria, and mandatory exclusion grounds. The estimated value is also not disclosed, which is a significant omission.

•No documents attached/available
•Missing evaluation criteria
Fairness60/100

The absence of evaluation criteria and mandatory exclusion grounds creates an unfair and opaque procurement process. The specific NACCC Enhanced accreditation requirement, while potentially justifiable for service quality, could also limit competition significantly.

•Missing evaluation criteria
•No mandatory exclusion grounds specified
Practicality40/100

It is highly impractical for suppliers to prepare a compliant and competitive bid without access to the full tender documents, which are currently missing. While the e-procurement system and query process are practical, the core information is absent.

•No documents attached/available
Data Consistency100/100

The provided basic information and extracted requirements are internally consistent. However, the lack of comprehensive documentation limits a thorough consistency check across all tender components.

Sustainability0/100

The tender does not include any explicit green procurement or social sustainability criteria. This represents a missed opportunity for broader positive impact, especially for a service focused on children and families.

•No green procurement criteria
•No social criteria

Strengths

Clear description of the service's purpose and target group.
Specific eligibility requirements (NACCC, Cyber Essentials) indicate a focus on quality and safety for a sensitive service.
Clear technical requirements outlining the service's core components and guiding frameworks.
Open procedure encourages broad participation.
Clear instructions for submitting questions and using the e-procurement system.

Concerns

Absence of actual tender documents, making bid preparation impossible.
Missing evaluation criteria, undermining transparency and fairness.
No mandatory exclusion grounds specified, posing legal compliance and fairness risks.
Estimated value not disclosed, hindering commercial assessment for bidders.
Potentially restrictive eligibility criteria (NACCC Enhanced accreditation) limiting competition.

Recommendations

1. Immediately publish all comprehensive tender documents, including detailed specifications, terms and conditions, and a draft contract.
2. Clearly define and publish the evaluation criteria and methodology to ensure transparency and fairness.
3. Incorporate mandatory exclusion grounds as per relevant procurement regulations to ensure legal compliance and fair competition.

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Tender Quality Score
66/ 100 · Good
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