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Anbud

IT Service Management-verktøy (ITSM)

Åpen
Frist
32 dager igjen
mai 17, 2026
Kontraktsdetaljer
Kategori
Open Procedure
Referanse
002393-2026
Verdi
£720,000
Sted
United Kingdom, Storbritannia
Publisert
april 08, 2026
CPV-kode
Prosjektets tidslinje

Anbud publisert

januar 12, 2026

Frist for spørsmål

mai 10, 2026

Frist for innlevering

mai 17, 2026

Kontraktens startdato

mai 17, 2026

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Budsjett
£720,000
Varighet
36 måneder
Sted
United Kingdom
Type
Open Procedure
67
Kvalitetsscore/100
God

Opprinnelig anbudsbeskrivelse

Places for People (PfP) søker å anskaffe og implementere en bransjeledende IT Service Management (ITSM)-plattform som oppfyller både nåværende og fremtidige forretningskrav. PfP driver for tiden en intern plattform for tjenesteadministrasjon, LogIT, som ikke lenger er i stand til å støtte voksende forretningsbehov. Det eksisterende systemet mangler essensielle funksjoner, inkludert automatisering, integrasjon, synlighet i tjenestekatalogen, konfigurasjonsstyring, analyse og kunnskapsstyring. Integrasjon med eksisterende verktøy og plattformer, inkludert, men ikke begrenset til, Intune, Entra ID, Active Directory, Observability (LogicMonitor) og kompatibilitet med en markedsledende ITAM-løsning. Implementering av moduler: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Undersøkelse av systemkonfigurasjon. Undersøkelse av profesjonell opplæring for tre (3) IT Ops-kolleger for å vedlikeholde og drifte valgt løsning. Salesforce LogIT, Change IT avvikling. Security Operations Centre (SOC) Integrasjon For å se dette varselet, klikk her: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005774193

Risikoanalyse

Risikoanalyse er ikke tilgjengelig for dette landets anbud ennå. Støttes for øyeblikket: Estland, Latvia, Litauen, Polen, Frankrike, Storbritannia, Danmark, Nederland, Norge og Finland.

Vinnstrategi

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Konkurrenter

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Krav og kvalifikasjoner

32 krav på tvers av 5 kategorier

Innlevering (3)
Obligatorisk (1)
Overholdelse (1)
Teknisk (26)
Finansiell (1)
SUBMISSION REQUIREMENTS3
--Bids must be submitted by the deadline of 2026-05-17 23:00:00.
--Bidders must participate in an Open procurement process.
--The bid must propose an IT Service Management (ITSM) platform and associated implementation services.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds were provided in the tender information.
ELIGIBILITY REQUIREMENTS1
--No specific eligibility requirements were provided in the tender information beyond the ability to deliver the requested ITSM platform and services.
TECHNICAL CAPABILITY REQUIREMENTS26
--Provide an industry-leading IT Service Management (ITSM) platform.
--The ITSM platform must meet both current and future business requirements of Places for People (PfP).
--The ITSM platform must possess essential capabilities including automation.
FINANCIAL REQUIREMENTS1
--The proposed solution should align with an estimated contract value of 720,000 EUR over an initial three-year term.

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Dokumenter

3 dokumenter tilgjengelig med AI-sammendrag

OCDS RecordDOC
002393-2026_ocds_record.json

Ingen sammendrag tilgjengelig for dette dokumentet.

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OCDS Release PackageDOC
002393-2026_ocds_release.json

Ingen sammendrag tilgjengelig for dette dokumentet.

Vis
Official PDF VersionPDF
002393-2026_official.pdf

This tender notice from Places For People Group seeks an industry-leading IT Service Management (ITSM) platform to replace an outdated system, requiring capabilities like automation, integration, and various management modules, with an estimated value of £600,000 over an initial three-year term.

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67
God

Anbudskvalitetsscore

This tender suffers from significant deficiencies in documentation and clarity, making it challenging for potential bidders to submit compliant and competitive offers. Key legal and procedural elements are missing, raising concerns about fairness and the overall procurement process integrity.

Poengfordeling

Juridisk samsvar100/100

Legal compliance is a major concern due to the complete absence of mandatory exclusion grounds and highly vague eligibility requirements. This omission creates significant legal risk for the contracting authority and an unclear playing field for bidders.

Absence of mandatory exclusion grounds
Vague eligibility requirements
Klarhet40/100

While the description provides a good overview of the need and some specific technical integrations, the overall clarity is severely hampered by the complete lack of tender documents. Subjective terms like 'industry-leading' and 'market-leading' further reduce clarity for bidders.

No tender documents provided
Subjective terms ('industry-leading', 'market-leading')
Fullstendighet83/100

The tender is critically incomplete. The absence of any attached documents, detailed specifications, and evaluation criteria means essential information for bidders is missing. Key requirements mentioned in the description (decommissioning, SOC integration) are not explicitly listed in the extracted requirements.

No tender documents attached
Missing detailed specifications
Rettferdighet60/100

The lack of clear eligibility criteria, detailed technical specifications, and evaluation criteria creates a highly unfair bidding environment. Subjective requirements and the absence of comprehensive documentation make it difficult for all bidders to compete on equal terms, potentially favoring those with prior insight or specific relationships.

Lack of clear eligibility criteria
Absence of evaluation criteria
Praktisk gjennomførbarhet40/100

The tender's current state makes it highly impractical for both bidders and the contracting authority. Bidders cannot prepare accurate proposals without detailed information, and the contracting authority will struggle to conduct a fair and objective evaluation without defined criteria and comprehensive submissions.

Bidders cannot prepare accurate proposals without detailed documents
Difficult for contracting authority to evaluate fairly without criteria
Datakonsistens100/100

There is an inconsistency between the general description and the extracted requirements. Critical elements like 'Salesforce LogIT, Change IT decommission' and 'Security Operations Centre (SOC) Integration' are mentioned in the description but not explicitly listed as requirements, which could lead to confusion.

Key requirements mentioned in description not explicitly listed in extracted requirements
Bærekraft0/100

The tender does not include any specific green procurement, social, or innovation criteria, representing a missed opportunity to leverage public procurement for broader societal and environmental benefits.

No green procurement criteria
No social criteria

Styrker

Clear problem statement and context
Specific required integrations (Intune, Entra ID, Active Directory, LogicMonitor)
Detailed list of required ITSM modules
Inclusion of professional training for IT Ops colleagues

Bekymringer

Absence of any tender documents
Missing mandatory exclusion grounds
Vague eligibility requirements
Missing evaluation criteria
Subjective technical requirements ('industry-leading', 'market-leading')

Anbefalinger

1. Immediately publish comprehensive tender documents including detailed specifications, terms, and evaluation criteria.
2. Clearly define mandatory exclusion grounds and objective eligibility requirements.
3. Replace subjective terms with measurable and verifiable criteria.

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