Trowbridge TC CCTV Enhancement

Trowbridge Town Council invites tenders for the provision, installation, and commissioning of an upgraded Public Space CCTV system. The Council is committed to maintaining Trowbridge as a safe and welcoming environment for residents, businesses, and visitors. As part of our ongoing commitment to community safety, we have identified the need to modernize our existing surveillance infrastructure. This project involves the strategic upgrade of several existing cameras to high-definition digital technology, ensuring our network remains fit for purpose in a modern policing and urban management context. The successful contractor will be required to replace identified legacy analogue/low-resolution units with high-performance hardware. The core scope includes: Hardware Replacement: Decommissioning of outdated cameras and installation of 13 new IP-enabled units. The cameras to be replaced are listed separately in appendix 1 with a map showing locations appendix 2. The removed tandem view cameras (x 5) are to be reused where indicated with *. Connectivity: Ensuring seamless integration with the existing Town Council network and monitoring suite which is a HIK system. Ongoing Support: Provision of a comprehensive maintenance and service-level agreement (SLA) for a period of 3 years with the possible extension of a further 3 years. Key Objectives: Tenders will be evaluated on their ability to meet the following Council priorities: Clarity and Evidence: Superior image quality in all lighting conditions to support Wiltshire Police and local partner agencies. Reliability: Robust hardware with high uptime and resistance to vandalism/weather. Compliance: Full adherence to the Surveillance Camera Commissioner's Code of Practice, BS EN 62676 and UK GDPR. Value for Money: A solution that balances high performance with long-term cost-efficiency. Submission Requirements: To be considered for this contract, bidders must provide: Pricing Schedule: A transparent breakdown of capital costs (hardware/installation) and recurring revenue costs (maintenance) with response times for SLA. Technical Proposal: Detailed specifications of the proposed hardware and installation methodology. Case Studies: Evidence of similar CCTV upgrades performed for Local Authorities or Public Sector clients. Trowbridge Town Council require tenderers to submit a tender containing a detailed financial cost statement along with example RAMs, relevant case study examples, insurance details and any other relevant information. Assessment of Submission: It is the intention of the Town Council to assess the bids through the use of a matrix with a weighting of 50% price and 50% quality. A copy of the quality matrix criteria and weighting available separately. The Town Council does not bind itself to accept the lowest or any tender, nor will it pay any expenses which may be occurred by any Tenderer in the preparation of this tender. All recipients of these documents, whether or not they submit a tender, shall treat them as private and confidential. Tenders which do not conform to the foregoing instructions will not be considered. All rates and prices must be, and will deem to have been, tendered exclusive of VAT. Conditions of Contract: The Town Council will enter into a formal contract with the successful tenderer for the upgrade of cameras and three years maintenance with the possibility of a further three-year extension. Conditions of Tender: The completed submission, as specified in the schedule of Documents below, are to be returned to the Town Clerk at the offices of Trowbridge Town Council by 12 noon, 6th March 2026. Email address stuart.legg@trowbridge.gov.uk The tenderer must not contact councillors or staff other than the specified point of contact for the Town Council as identified above for any reason at all. The tenderer must not contact councillors or staff to encourage or support their tender outside the prescribed process. The tenderer is to provide an electronic copy of the submission to the email address above. The electronic copy may be via email. Any tenders delivered outside of these times will not be accepted. Please note, the comprehensiveness and quality of the documents will be used to assess the tender returns. Schedule of Documents: The documents listed below will be required as part of the submission for assessment. A. Financial cost statement To include detailed breakdown of costs. B. Experience Please submit details of your relevant experience and qualifications including membership of any relevant professional bodies. D. Insurances Please submit copies of your relevant insurances. E. Health and Safety Please submit examples of RAMs or qualifications. F. Additional Information Please submit any additional information that would be beneficial to the assessment of the tender. Contact Information: For further details and queries, please contact stuart.legg@trowbridge.gov.uk