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Aanbestedingen

Levering van professionele vertaal- en tolketensten

Open
Deadline
109 dagen resterend
Augustus 02, 2026
Contractdetails
Categorie
Restricted Procedure
Referentie
006414-2026
Waarde
£1,440,000
Locatie
United Kingdom, Verenigd Koninkrijk
Gepubliceerd
April 08, 2026
CPV-code
Projecttijdlijn

Aanbesteding gepubliceerd

Januari 25, 2026

Deadline voor vragen

Juli 26, 2026

Deadline voor inschrijving

Augustus 02, 2026

Startdatum contract

Augustus 02, 2026

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Budget
£1,440,000
Looptijd
24 maanden
Locatie
United Kingdom
Type
Restricted Procedure
74
Kwaliteitsscore/100
Goed

Originele aanbestedingsbeschrijving

King's College Hospital NHS Foundation Trust („Contracterende Autoriteit”), handelend via haar 100% dochteronderneming King's Facilities Management (KFM), nodigt adequaat gekwalificeerde en ervaren leveranciers uit om deel te nemen aan een Competitieve Flexibele Procedure voor de Levering van Tolk- en Vertaaldiensten op alle King's-locaties, waaronder King's College Hospital (Denmark Hill), Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary's Sidcup en bijbehorende gemeenschapslocaties. De Trust bedient een zeer diverse bevolking, die meer dan 120 talen vertegenwoordigt, en streeft ernaar een uitgebreide, responsieve en technologisch ondersteunde taaldienst in te kopen om gelijke toegang tot gezondheidszorg te waarborgen. De dienst zal omvatten: Face-to-face, telefoon-, video- en AI-ondersteunde tolken (inclusief British Sign Language en ondersteuning voor niet-verbale communicatie). Vertaaldiensten voor klinische en niet-klinische documenten in meerdere formaten, met passende menselijke verificatie van AI-ondersteunde resultaten. Real-time digitale boekings- en rapportagesystemen, in staat tot integratie met NHS-systemen en conform NHS Information Governance en de Data Security and Protection Toolkit. Prestatiebewaking tegen gedefinieerde KPI's, waaronder een minimale vulgraad van 95-98%, snelle reactie op dringende verzoeken en ten minste 90% patiënttevredenheid. De dienst is gericht op het leveren van kosteneffectieve, hoogwaardige en inclusieve communicatieondersteuning, in lijn met de doelstellingen van de Trust op het gebied van gelijkheid, diversiteit en digitale transformatie. Van leveranciers wordt verwacht dat zij innovatie, verantwoord gebruik van AI en automatisering demonstreren, en de capaciteit hebben om te leveren in een NHS-omgeving met meerdere locaties. Deze mogelijkheid zal een meerfasen Competitieve Flexibele Procedure volgen onder de Procurement Act 2023. Fase 1 en 2 omvatten de beoordeling van Leveranciersinformatie Vragenlijsten (SIQ's) en de indiening van de aanbesteding. Na evaluatie worden geselecteerde leveranciers uitgenodigd voor demonstratie, onderhandeling en BAFO - Fase 3.

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Vereisten & Kwalificaties

36 vereisten over 5 categorieën

Indiening (5)
Verplicht (1)
Naleving (5)
Technisch (23)
Financieel (2)
SUBMISSION REQUIREMENTS5
--Participate in Stage 1 and 2 by completing and submitting Supplier Information Questionnaires (SIQs).
--Submit a comprehensive tender proposal.
--If shortlisted, attend and provide a demonstration of services (Stage 3).
MANDATORY EXCLUSION GROUNDS1
--None explicitly mentioned in the provided tender information.
ELIGIBILITY REQUIREMENTS5
--Be a suitably qualified provider of interpretation and translation services.
--Be an experienced provider of interpretation and translation services.
--Possess the capacity to deliver services across a multi-site NHS environment.
TECHNICAL CAPABILITY REQUIREMENTS23
--Provide comprehensive interpretation services, including face-to-face, telephone, video, and AI-assisted methods.
--Offer British Sign Language (BSL) interpretation and non-spoken communication support.
--Provide translation services for both clinical and non-clinical documents.
FINANCIAL REQUIREMENTS2
--Propose cost-effective communication support solutions.
--No specific financial thresholds (e.g., minimum turnover) are explicitly mentioned in the provided tender information.

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Documenten

3 documenten beschikbaar met AI-samenvattingen

OCDS RecordDOC
006414-2026_ocds_record.json

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services across multiple sites, requiring expertise in various communication modes, digital systems integration, strong performance against KPIs, and innovative use of AI, through a multi-stage competitive flexible procedure.

OCDS Release PackageDOC
006414-2026_ocds_release.json

This OCDS Release Package provides structured, machine-readable data detailing the King's College Hospital NHS Foundation Trust's competitive flexible procedure for the provision of comprehensive interpretation and translation services.

Official PDF VersionPDF
006414-2026_official.pdf

King's College Hospital NHS Foundation Trust seeks qualified providers through a competitive flexible procedure for comprehensive, technology-enabled interpretation and translation services (including face-to-face, telephone, video, AI-assisted, and BSL) across its sites, emphasizing innovation, digital systems, and high performance KPIs.

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74
Goed

Kwaliteitsscore aanbesteding

This tender presents a well-described and innovative procurement for essential services, but is hampered by a lack of explicit evaluation criteria and the absence of electronic submission.

Scoreoverzicht

Wettelijke naleving75/100

The tender clearly defines the procedure type as a 'Competitive Flexible Procedure under the Procurement Act 2023' and uses an appropriate CPV code. No disputes or suspensions are noted. However, specific codes for the procedure type are missing, which is a minor administrative oversight.

Missing specific codes for 'Restricted' and 'Competitive flexible procedure' types.
Duidelijkheid80/100

The description of services, scope, and technical requirements is highly detailed and unambiguous. Performance conditions and KPIs are clearly stated. The AI-extracted requirements are comprehensive. However, the absence of explicit evaluation criteria for the SIQ and tender submission stages significantly reduces clarity regarding how bids will be assessed.

Missing explicit evaluation criteria and weightings for the multi-stage assessment process.
Volledigheid70/100

All fundamental information such as title, reference, organization, estimated value, duration, and location are provided. Documents are listed and summarized. While requirements are extensively detailed, the critical omission of explicit evaluation criteria for the various stages of the competitive procedure impacts overall completeness.

Absence of detailed evaluation criteria for SIQ assessment, tender submission, and subsequent stages.
Eerlijkheid75/100

The tender provides a very generous preparation period, and the estimated value is disclosed, promoting transparency. Requirements, while stringent, appear to be driven by operational needs rather than tailoring. However, the lack of explicit evaluation criteria compromises transparency and objectivity, and the absence of e-submission creates an unequal access barrier for potential bidders.

Missing explicit evaluation criteria, impacting transparency and objectivity.
No electronic submission capability, hindering equal access and modern procurement practices.
Praktische uitvoerbaarheid65/100

Key practical details like contract start date, duration, and financing information are clearly specified. The availability of OCDS data is a positive. Nevertheless, the lack of electronic submission is a significant practical drawback in contemporary procurement, potentially increasing administrative burden for bidders.

No electronic submission capability.
Gegevensconsistentie90/100

Most key fields are populated, and there are no reported disputes or suspensions. However, the 'Liable Person' field is empty, and the contract start date is illogically set to the same day as the submission deadline for a multi-stage process. Minor missing codes for procedure types also indicate slight inconsistencies.

Contract start date is illogical (same as submission deadline for a multi-stage process).
Empty 'Liable Person' field.
Duurzaamheid70/100

The tender demonstrates a strong focus on social aspects, emphasizing 'inclusive communication support aligned with the Trust’s equality, diversity, and digital transformation objectives' and serving a 'highly diverse population'. It also promotes innovation through the 'responsible use of AI and automation'. However, it lacks explicit green procurement criteria.

No explicit green procurement criteria mentioned.

Sterke punten

Detailed and clear description of services, scope, and technical requirements.
Strong emphasis on social aspects (equality, diversity, inclusion) and innovation (AI, automation).
Generous preparation time for bidders (over 6 months).
Value, duration, and location information are clearly specified.
Explicitly states compliance with the UK Procurement Act 2023.

Aandachtspunten

Absence of explicit evaluation criteria and weightings for all stages of the procurement process.
Lack of electronic submission capability.
Illogical contract start date (same as submission deadline).
Missing specific codes for procedure types and an empty 'Liable Person' field.
No explicit green procurement criteria.

Aanbevelingen

1. Clearly define and publish the evaluation criteria and weightings for all stages (SIQ, tender, demonstration, negotiation) to enhance transparency and fairness.
2. Implement an electronic submission system to improve accessibility, efficiency, and reduce administrative burden for bidders.
3. Review and correct administrative details such as procedure codes, liable person, and ensure logical consistency of dates, especially the contract start date.

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