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NW2942 - Intraday Workforce Optimisation Solution

Open
Deadline
107 dagen resterend
Juli 31, 2026
Contractdetails
Categorie
Restricted Procedure
Referentie
009993-2026
Waarde
£960,000
Locatie
Tees Valley and Durham, Verenigd Koninkrijk
Gepubliceerd
April 08, 2026
CPV-code
Projecttijdlijn

Aanbesteding gepubliceerd

Februari 04, 2026

Deadline voor vragen

Juli 24, 2026

Deadline voor inschrijving

Juli 31, 2026

Startdatum contract

Juli 31, 2026

Budget
£960,000
Looptijd
36 maanden
Locatie
Tees Valley and Durham
Type
Restricted Procedure
46
Kwaliteitsscore/100
Redelijk

Originele aanbestedingsbeschrijving

Northumbrian Water vereist een Intraday Workforce Optimisation en Real-Time Management oplossing om te integreren met Genesys Cloud. De oplossing moet een bedrijfslicentie bieden voor ongeveer 50 gebruikers, schaalbaar tot 250 gebruikers. De initiële contractperiode is 3 jaar met een opzegtermijn na 6 maanden en opties voor verlenging tot maximaal 15 jaar in totaal. De beoogde startdatum is 1 augustus 2026.

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Vereisten & Kwalificaties

10 vereisten over 5 categorieën

Indiening (1)
Verplicht (1)
Naleving (1)
Technisch (6)
Financieel (1)
SUBMISSION REQUIREMENTS1
--Submission Deadline: 2026-08-01T00:00:00+01:00.
MANDATORY EXCLUSION GROUNDS1
--No explicit mandatory exclusion grounds are provided in the analyzed documents.
ELIGIBILITY REQUIREMENTS1
--Bidders must be eligible to participate in a Restricted procurement process with Northumbrian Water Limited.
TECHNICAL CAPABILITY REQUIREMENTS6
--Provide an Intraday Workforce Optimisation and Real-Time Management solution.
--The solution must integrate with Genesys Cloud.
--The solution must provide a corporate licence.
FINANCIAL REQUIREMENTS1
--No explicit financial requirements for bidders (e.g., minimum turnover, specific insurance levels) are provided in the analyzed documents.

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Documenten

3 documenten beschikbaar met AI-samenvattingen

OCDS RecordDOC
009993-2026_ocds_record.json

This OCDS record provides structured official data about Northumbrian Water's tender for an Intraday Workforce Optimisation and Real-Time Management solution integrating with Genesys Cloud, intended for up to 250 users over an initial 3-year contract with extension options.

OCDS Release PackageDOC
009993-2026_ocds_release.json

This OCDS Release Package provides structured data about Northumbrian Water Limited's restricted tender for an Intraday Workforce Optimisation and Real-Time Management solution, detailing the buyer, tender ID, and legal basis.

Official PDF VersionPDF
009993-2026_official.pdf

Northumbrian Water seeks an Intraday Workforce Optimisation and Real-Time Management solution integrated with Genesys Cloud, for an initial 50 users scaling to 250, under a 3-year contract extendable up to 15 years, with an estimated value of £800,000.

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46
Redelijk

Kwaliteitsscore aanbesteding

This tender presents significant quality concerns, primarily due to critical missing information, document management issues, and inconsistencies, despite a clear description of the core technical requirement.

Scoreoverzicht

Wettelijke naleving50/100

Legal compliance is severely impacted by the inclusion of a completely irrelevant contract award notice from a different authority and the absence of explicit mandatory exclusion grounds. While the procedure type and CPV code are present, these fundamental flaws raise serious questions about the tender's adherence to proper procurement practices.

Inclusion of an irrelevant contract award notice (Document 2)
No explicit mandatory exclusion grounds provided
Duidelijkheid60/100

The description of the required solution and its technical integration with Genesys Cloud is clear. However, the complete absence of evaluation criteria and vague eligibility requirements significantly undermine the overall clarity of the tender process for potential bidders.

No evaluation criteria specified
Vague eligibility requirements ('eligible to participate in a Restricted procurement process with Northumbrian Water Limited')
Volledigheid40/100

The tender is notably incomplete. Key documents are either missing (failed download for Document 1) or irrelevant (Document 2). Crucially, evaluation criteria, explicit mandatory exclusion grounds, and financial requirements for bidders are absent. Details on the 'Divided into Parts' characteristic are also missing.

Document 1 failed to download, no summary available
Document 2 is irrelevant to this tender
Eerlijkheid45/100

Fairness is critically compromised by the complete lack of specified evaluation criteria, which introduces subjectivity into the assessment process. Issues with document access (failed download, irrelevant document) further hinder equal access to information. The absence of e-submission also limits accessibility for some bidders.

No evaluation criteria specified
Incomplete document access (failed download, irrelevant document)
Praktische uitvoerbaarheid55/100

Practicality is hampered by the lack of electronic submission support, which is a standard feature in modern procurement. The issues with document availability (failed download, irrelevant content) also create practical difficulties for bidders.

No electronic submission supported
Issues with document availability and relevance
Gegevensconsistentie30/100

Data consistency is poor due to multiple inconsistencies. The contract start date is listed as the same as the submission deadline, which is illogical, and contradicts the 'Target contracts start date'. The AI-extracted submission deadline also differs from the basic information. The inclusion of an irrelevant document further highlights data integrity issues.

Inconsistent contract start date (same as submission deadline, contradicts target start date)
Inconsistent submission deadlines between basic info and AI-extracted requirements
Duurzaamheid20/100

The tender does not explicitly incorporate any green procurement, social aspects, or innovation focus. This indicates a missed opportunity to align the procurement with broader sustainability goals.

No explicit green procurement criteria
No explicit social criteria

Sterke punten

Clear description of the required solution and its technical integration with Genesys Cloud
Estimated value and contract duration are clearly stated
Ample time for bid preparation (nearly 6 months from today's date)
Use of OCDS data for transparency
CPV code and NUTS code provided

Aandachtspunten

Critical absence of evaluation criteria, severely impacting fairness and clarity
Significant issues with tender documents: one failed to download, and another is completely irrelevant
Multiple inconsistencies in key dates (submission deadline, contract start date)
Lack of explicit mandatory exclusion grounds and financial requirements for bidders
No support for electronic submission

Aanbevelingen

1. Immediately rectify the tender documentation by removing irrelevant documents, ensuring all relevant documents are accessible, and providing a comprehensive set of tender documents.
2. Clearly define and publish the evaluation criteria to ensure transparency and fairness for all bidders.
3. Harmonize all dates (submission deadline, contract start) across all tender sections to eliminate inconsistencies.

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