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Services de support informatique

Ouvert
Date limite
4 jours restants
Mars 31, 2026
Détails du contrat
Catégorie
Open Procedure
Référence
008290-2026
Valeur
£270,000
Lieu
East of England, Royaume-Uni
Publié
Mars 20, 2026
Organisation
Code CPV
Calendrier du projet

Publication de l'appel d'offres

Janvier 30, 2026

Date limite pour les questions

Mars 24, 2026

Date limite de soumission

Mars 31, 2026

Date de début du contrat

Août 31, 2026

Budget
£270,000
Durée
36 mois
Lieu
East of England
Type
Open Procedure
56
Score de qualité/100
Acceptable

Description originale de l'appel d'offres

Document d'appel d'offres pour les services de support informatique (RFP) pour Consortium Trust. Recherche d'un partenaire fiable pour un support informatique complet, garantissant des opérations informatiques sécurisées, efficaces et continues. Les services comprennent le helpdesk, l'infrastructure, les terminaux, la cybersécurité et la maintenance. Accent mis sur la sécurité et la conformité KCSIE.

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Exigences et qualifications

58 exigences dans 5 catégories

Soumission (12)
Obligatoire (2)
Conformité (11)
Technique (27)
Financier (6)
SUBMISSION REQUIREMENTS12
--Proposals must be submitted by 5pm on 31st March 2026.
--Proposals must be submitted in PDF or Word format.
--Proposals must be submitted via email to l.jones@consortiumtrust.org.uk.
MANDATORY EXCLUSION GROUNDS2
--Failure to meet safeguarding and KCSIE compliance requirements will result in disqualification from the tender process or termination of contract.
--Late submissions will not be considered.
ELIGIBILITY REQUIREMENTS11
--Providers must be qualified IT service providers.
--Providers must demonstrate full compliance with safeguarding legislation and statutory guidance applicable to UK education settings, including Keeping Children Safe in Education (KCSIE).
--Providers must confirm awareness of and compliance with the latest version of Keeping Children Safe in Education (KCSIE) and related statutory safeguarding guidance.
TECHNICAL CAPABILITY REQUIREMENTS27
--Ability to provide comprehensive IT Support Services for Consortium Trust.
--Ability to ensure secure, efficient, and continuous IT operations in alignment with the Trust's statutory duties, governance framework, and responsibilities to its academies, pupils, and staff.
--Ability to provide services that support the Trust's governance requirements, Department for Education (DfE) accountability standards, and a multi-academy operating environment.
FINANCIAL REQUIREMENTS6
--Providers must provide a clear pricing model.
--Pricing model must include monthly/annual support fees.
--Pricing model must include per-user or per-device costs.

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Documents

6 documents disponibles avec des résumés IA

Attachment A-11160HTM
A-11160.html

This document is a web page snippet from the Find a Tender portal, primarily discussing cookie settings and briefly mentioning a tender for snacks and soft drinks for York College.

Lot L-1HTM
L-1.html

Download failed - no summary available

OCDS RecordDOC
008290-2026_ocds_record.json

This OCDS record details a Request for Proposal (RFP) from Consortium Trust for comprehensive IT Support Services across its 15 schools and central office in Suffolk and Norfolk, requiring providers to demonstrate strong safeguarding compliance, including KCSIE.

OCDS Release PackageDOC
008290-2026_ocds_release.json

This OCDS data package provides structured information about the Consortium Trust's Request for Proposal (RFP) for comprehensive IT Support Services, detailing the buyer, contact person, and tender initiation.

Official PDF VersionPDF
008290-2026_official.pdf

This document is an award notice detailing the direct award of a contract by Yorkshire Ambulance Service NHS Trust to Ruth Lee Limited for the supply of training manikins, valued at £10,086, with a contract period from February 2026 to January 2027.

Tender NoticeHTM
008290-2026.html

Download failed - no summary available

Aperçu des documents

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56
Acceptable

Score de qualité de l'appel d'offres

This tender presents a clear scope of services with a strong social aspect, but suffers from critical deficiencies such as missing evaluation criteria and inaccessible tender documents, significantly undermining transparency and fairness.

Répartition du score

Conformité légale60/100

The procedure type is clear and the value is disclosed. However, the absence of explicit evaluation criteria, an imprecise CPV code, and the critical issue of missing or irrelevant tender documents are significant legal compliance shortcomings. The missing reveal date also impacts transparency.

No evaluation criteria specified
CPV code (72100000) is too narrow for comprehensive IT support
Clarté70/100

The description of the scope of services and technical requirements is exceptionally clear and detailed, particularly regarding safeguarding. However, the complete absence of evaluation criteria significantly reduces the clarity of the procurement process for potential bidders.

No evaluation criteria specified
Exhaustivité40/100

While basic information like title, reference, organization, deadlines, value, and duration are present, the tender is critically incomplete due to the widespread failure to access actual tender documents, an incomplete 'Proposal Requirements' section, and the absence of evaluation criteria. The stated 'Divided into Parts' characteristic lacks detail.

Critical tender documents are missing or irrelevant
Proposal Requirements section is incomplete
Équité45/100

The requirements themselves do not appear tailored to a specific company. However, the lack of full document access, the complete absence of evaluation criteria, and the reliance on email for submission (rather than an e-procurement platform) severely compromise the fairness and equal opportunity for bidders.

No full document access due to missing/irrelevant documents
No evaluation criteria specified
Aspect pratique55/100

Key practical information such as contract start date, duration, and estimated value are provided. However, the critical failure of many listed documents to download makes it highly impractical for bidders to prepare a comprehensive proposal. Email submission, while supported, is less practical than a dedicated e-procurement system.

Many listed documents failed to download, making information inaccessible
Submission via email is less practical than an e-procurement platform
Cohérence des données75/100

Dates are logical and consistent, and there are no reported disputes or suspensions. However, some key fields like 'Liable Person', 'Type Code', and 'Procedure Code' are empty. The 'Proposal Requirements' section is cut off, and the 'Divided into Parts' characteristic is not elaborated, indicating minor data gaps and inconsistencies.

Empty fields for 'Liable Person', 'Type Code', 'Procedure Code'
Incomplete 'Proposal Requirements' section
Durabilité70/100

This tender demonstrates a very strong focus on social sustainability through its explicit and detailed requirements for safeguarding and KCSIE compliance, which is highly relevant and critical for an education trust. However, there is no mention of green procurement or innovation focus.

No explicit green procurement criteria
No explicit innovation focus

Points forts

Clear and detailed scope of services and technical requirements.
Strong emphasis on safeguarding and KCSIE compliance, crucial for an education setting.
Estimated value, contract duration, and start date are clearly specified.
Requirements for provider qualifications and proposal content are well-defined (though proposal content is cut off).
Open procedure type and value disclosure promote transparency.

Préoccupations

Critical lack of accessible tender documents; many failed to download or are irrelevant.
Absence of explicit evaluation criteria, severely impacting transparency and fairness.
Incomplete 'Proposal Requirements' section in the provided text.
Submission via email rather than a dedicated e-procurement platform.
CPV code (Hardware consultancy services) appears too narrow for comprehensive IT support.

Recommandations

1. Ensure all relevant tender documents are correctly attached, accessible, and free from errors or irrelevant content.
2. Clearly define and publish the evaluation criteria and their weighting to ensure transparency and fairness for all bidders.
3. Complete the 'Proposal Requirements' section and provide full details for all listed items.

Aperçu de la notation IA

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