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Partenaire Numérique Stratégique pour le Site Web et les Applications Mobiles

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Date limite
1 jours restants
Mars 04, 2026
Détails du contrat
Catégorie
Autre
Référence
008660-2026
Valeur
£7,500,000
Lieu
Scotland, Royaume-Uni
Publié
Février 24, 2026
Organisation
Code CPV
Calendrier du projet

Publication de l'appel d'offres

Janvier 30, 2026

Date limite pour les questions

Février 25, 2026

Date limite de soumission

Mars 04, 2026

Budget
£7,500,000
Durée
60 mois
Lieu
Scotland
Type
Autre
67
Score de qualité/100
Bon

Description originale de l'appel d'offres

CalMac Ferries exploite une plateforme numérique essentielle à l'activité, comprenant trois sites Web publics (CalMac Consumer, CalMac Corporate et David MacBrayne Group) et des applications mobiles natives pour iOS et Android. Cette plateforme est essentielle pour la prestation des services de ferry, la communication avec les clients et le soutien opérationnel. La solution actuelle est construite sur Umbraco CMS, hébergée dans Microsoft Azure, et s'intègre à plusieurs systèmes internes et tiers, y compris la réservation, la messagerie et l'analyse. Elle prend en charge les mises à jour de service en temps réel, les horaires et les notifications clients, et est alignée sur la feuille de route Digital North Star de CalMac, qui vise à créer une expérience client transparente et axée sur les données. CalMac recherche désormais un partenaire numérique stratégique pour fournir : -Un support et une maintenance continus de la plateforme existante. -L'hébergement et la gestion de l'infrastructure au sein d'Azure. -L'amélioration continue et les améliorations itératives sous la gouvernance de CalMac. -La conformité aux normes de sécurité, d'accessibilité et réglementaires. -La capacité de réaliser des intégrations futures et de l'innovation grâce à un contrôle des changements structuré. Le partenaire agira en tant que partenaire de livraison, et non en tant que propriétaire stratégique, garantissant la stabilité, la scalabilité et la résilience tout en soutenant la vision numérique à long terme de CalMac.

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Exigences et qualifications

22 exigences dans 5 catégories

Soumission (1)
Obligatoire (1)
Conformité (6)
Technique (13)
Financier (1)
SUBMISSION REQUIREMENTS1
--Submit the bid by the deadline: 2026-03-04T12:00:00+00:00.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are mentioned in the provided information.
ELIGIBILITY REQUIREMENTS6
--Be a strategic digital partner.
--Possess the capability to act as a delivery partner, not a strategic owner.
--Demonstrate the ability to ensure stability, scalability, and resilience of a digital platform.
TECHNICAL CAPABILITY REQUIREMENTS13
--Demonstrate expertise in Umbraco CMS for ongoing support, maintenance, and continuous improvement.
--Demonstrate expertise in Microsoft Azure for hosting and infrastructure management.
--Possess the capability to support and maintain public-facing websites (CalMac Consumer, CalMac Corporate, David MacBrayne Group).
FINANCIAL REQUIREMENTS1
--Possess the financial capacity to undertake a contract with an estimated value of 7,500,000 EUR over 60 months.

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Documents

4 documents disponibles avec des résumés IA

OCDS RecordDOC
008660-2026_ocds_record.json

CalMac Ferries seeks a strategic digital partner for ongoing support, maintenance, and enhancement of its business-critical digital platform, with this OCDS record detailing the tender process and expected community benefits.

OCDS Release PackageDOC
008660-2026_ocds_release.json

CalMac Ferries seeks a strategic digital partner for ongoing support, maintenance, hosting, and continuous improvement of its business-critical Umbraco/Azure digital platform, including websites and mobile apps, with a focus on stability, scalability, compliance, and community benefits.

Official PDF VersionPDF
008660-2026_official.pdf

CalMac Ferries is seeking a strategic digital partner to provide ongoing support, maintenance, hosting, and continuous improvement for their business-critical Umbraco CMS and Azure-based websites and mobile applications.

Tender NoticeHTM
008660-2026.html

CalMac Ferries seeks a strategic digital partner to provide ongoing support, maintenance, hosting, and continuous improvement for their business-critical Umbraco/Azure-based websites and mobile applications.

Aperçu des documents

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67
Bon

Score de qualité de l'appel d'offres

This tender for a strategic digital partner is well-described and covers essential technical requirements, but is significantly hampered by the absence of explicit evaluation criteria, impacting clarity, completeness, and fairness.

Répartition du score

Conformité légale75/100

The tender defines the procedure type and CPV code clearly, and the submission period appears reasonable. However, the absence of a reveal date is a minor transparency concern, though no disputes or suspensions are noted.

Missing reveal date for full transparency.
Clarté60/100

The description of the required services and the existing platform is exceptionally clear and detailed. The AI-extracted requirements are also well-structured and understandable. However, the critical omission of specified evaluation criteria significantly reduces the overall clarity of how bids will be assessed.

Evaluation criteria are not specified, which is a major deficiency.
Exhaustivité70/100

Most basic information, including title, organization, value, duration, and CPV codes, is present. Documents are listed and summarized. However, the tender is incomplete due to the absence of detailed evaluation criteria, which are fundamental for a comprehensive procurement process.

Evaluation criteria are missing, which is a critical component of a complete tender.
Équité55/100

The tender discloses the estimated value and specifies e-procurement, promoting equal access. Requirements, while specific to existing technology (Umbraco, Azure), are not overtly tailored to a single company. The inclusion of 'community benefits' is a positive, non-discriminatory aspect. However, the lack of transparent evaluation criteria severely compromises the fairness and objectivity of the selection process.

Absence of specified evaluation criteria significantly undermines the fairness and transparency of the tender process.
Aspect pratique65/100

The tender specifies 'E-Procurement' as a characteristic, which is practical for submission. The duration and financing information are clear. However, the lack of an explicit document URL and contract start date, along with a contradiction regarding e-submission in the automated checks, slightly reduces practicality.

No explicit document URL provided.
Contract start date is not specified.
Cohérence des données80/100

Most key fields are populated, and dates are logical and consistent. There are no reported disputes or suspensions. The primary inconsistency lies in the conflicting information regarding e-submission, which needs clarification.

Contradiction between 'E-Procurement' characteristic and 'No e-submission' in automated checks.
Durabilité60/100

While not explicitly focused on green procurement, the tender positively includes 'community benefits' as a technical requirement and mentions 'innovation through structured change control,' indicating some social and innovation aspects. It is not EU funded.

Lack of explicit green procurement criteria.

Points forts

Clear and detailed description of the scope and existing platform.
Comprehensive AI-extracted technical and eligibility requirements.
Explicit inclusion of 'community benefits' and 'innovation' aspects.
Value disclosed and e-procurement enabled (based on characteristics).
No reported disputes or suspensions.

Préoccupations

Critical absence of specified evaluation criteria.
Missing reveal date for full transparency.
Contradiction regarding e-submission functionality.
No explicit document URL or contract start date.

Recommandations

1. Immediately publish detailed evaluation criteria to ensure transparency and fairness.
2. Clarify the functionality of e-submission and provide a direct link to tender documents.
3. Specify the contract start date to provide full project timeline clarity.

Aperçu de la notation IA

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