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Udbud

Levering af en service til håndtering af reparationsopkald uden for normal arbejdstid

Åben
Frist
24 dage tilbage
April 28, 2026
Kontrakt detaljer
Kategori
Open Procedure
Reference
028520-2026
Værdi
£360,000
Lokation
West Wales and The Valleys, Storbritannien
Udgivet
Marts 27, 2026
Organisation
CPV-kode
Projekttidslinje

Udbud offentliggjort

Marts 27, 2026

Frist for spørgsmål

April 21, 2026

Frist for tilbud

April 28, 2026

Kontraktens startdato

August 02, 2026

Budget
£360,000
Varighed
36 måneder
Lokation
West Wales and The Valleys
Type
Open Procedure
75
Kvalitetsscore/100
God

Original udbudsbeskrivelse

Koncernen har til hensigt at indgå en kontrakt med en passende kvalificeret og erfaren Serviceudbyder om levering af Tjenester baseret på det Mest Fordelagtige Tilbud. Kontrakten er for en service til håndtering af opkald uden for normal arbejdstid; primært til akutte reparationer og nødsituationer. Det forventes, at antallet af opkald vil være ca. men ikke begrænset til 23.000 opkald årligt (dette er et skøn og ikke et garanteret volumen). Dette skøn er baseret på de nuværende lagerniveauer, men det er Koncernens ambition at bygge 4.500 boliger inden for de næste 5 år. Koncernen er forpligtet til at yde fremragende kundeservice, og det er afgørende, at den succesfulde Tilbudsgiver forstår vores kunders behov.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. Understøttede lande i øjeblikket: Estland, Polen, Litauen og Letland.

Vinderstrategi

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Konkurrenter

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Krav og kvalifikationer

9 krav på tværs af 5 kategorier

Indsendelse (2)
Obligatorisk (1)
Overholdelse (1)
Teknisk (4)
Finansiel (1)
SUBMISSION REQUIREMENTS2
--Tender to be based on the Most Advantageous Tender (MAT) principle.
--Bids must be submitted by the deadline: 2026-04-28T14:00:00+01:00.
MANDATORY EXCLUSION GROUNDS1
--No specific grounds listed, but implied that bidders must not be subject to exclusion.
ELIGIBILITY REQUIREMENTS1
--Must be a suitably qualified and experienced Service Provider.
TECHNICAL CAPABILITY REQUIREMENTS4
--Provision of an out of hours call handling service.
--Primarily for emergency repairs and emergency situations.
--Understanding of customer needs and commitment to excellent customer service.
FINANCIAL REQUIREMENTS1
--No specific financial requirements listed, but implied that the bidder must be financially stable to undertake the contract.

Forhåndsvisning af Krav

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Dokumenter

Få AI-genererede resuméer af alle udbudsdokumenter. Forstå hurtigt, hvad hvert dokument indeholder, uden at læse hundredvis af sider — dækkende omfang, betingelser, evalueringskriterier og vigtige forpligtelser.

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75
God

Udbudskvalitetsscore

This tender for an out-of-hours repair call handling service is generally well-structured, with clear basic information and a reasonable estimated value. However, it lacks specific evaluation criteria and details on document content, impacting its overall completeness and practicality.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender follows an open procedure and specifies a CPV code. Deadlines are provided, and the estimated value is disclosed. There is no indication of disputes. The procedure appears compliant with standard procurement practices, though the absence of a reveal date is a minor oversight.

Klarhed80/100

The description of the service is clear, outlining the primary purpose and anticipated call volume. Requirements for experience and customer service understanding are stated. However, the lack of specified evaluation criteria leaves some ambiguity on how tenders will be assessed.

No evaluation criteria specified
Fuldstændighed70/100

Most basic information is present, including title, reference, organization, estimated value, and contract duration. The submission deadline and contract start date are also provided. However, the absence of content for the attached documents is a significant gap, hindering a full assessment of completeness.

No document content available
Retfærdighed85/100

The tender is open, and the estimated value is disclosed, promoting transparency. Requirements for qualification and experience are objective. The use of the Most Advantageous Tender (MAT) principle is standard. There are no apparent requirements tailored to specific companies.

Praktisk anvendelighed65/100

While a deadline and contract start date are provided, the lack of information regarding e-submission and a direct URL for documents reduces practicality. Financing information is not explicitly detailed, and the contract duration is specified.

No e-submission
Document URL missing
Datakonsistens90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no reported disputes or suspensions. The dates provided are logical and consistent within the tender information.

Bæredygtighed50/100

The tender does not explicitly mention green procurement, social aspects, innovation, or EU funding, which are areas for potential improvement to align with modern sustainability goals.

Not green procurement
No social criteria

Styrker

Clear service description and objective
Disclosure of estimated value and contract duration
Open procedure with objective eligibility criteria
Consistent and logical data population

Bekymringer

Missing specific evaluation criteria
No content available for tender documents
Lack of explicit sustainability considerations
No e-submission mechanism indicated

Anbefalinger

1. Provide specific evaluation criteria to guide bidders.
2. Ensure all tender documents are accessible and contain relevant content.
3. Consider incorporating sustainability aspects into the tender requirements.

Forhåndsvisning af AI-scoring

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Strategiske anbefalinger

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