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Udbud

Levering af professionelle tolke- og oversættelsestjenester

Åben
Frist
120 dage tilbage
August 02, 2026
Kontrakt detaljer
Kategori
Restricted Procedure
Reference
006414-2026
Værdi
£1,440,000
Lokation
United Kingdom, Storbritannien
Udgivet
Marts 28, 2026
CPV-kode
Projekttidslinje

Udbud offentliggjort

Januar 25, 2026

Frist for spørgsmål

Juli 26, 2026

Frist for tilbud

August 02, 2026

Kontraktens startdato

August 02, 2026

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Budget
£1,440,000
Varighed
24 måneder
Lokation
United Kingdom
Type
Restricted Procedure
74
Kvalitetsscore/100
God

Original udbudsbeskrivelse

King’s College Hospital NHS Foundation Trust (”Kontraktsmyndigheden”), der handler gennem sit helejede datterselskab King’s Facilities Management (KFM), inviterer kvalificerede og erfarne udbydere til at deltage i en Konkurrencepræget Fleksibel Procedure for Levering af Tolke- og Oversættelsestjenester på alle King’s lokationer, herunder King’s College Hospital (Denmark Hill), Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary’s Sidcup og tilknyttede lokalsamfund. Trusten betjener en meget mangfoldig befolkning, der repræsenterer over 120 sprog, og søger at anskaffe en omfattende, responsiv og teknologibaseret sprogsupporttjeneste for at sikre ligelig adgang til sundhedspleje. Tjenesten vil omfatte: Ansigt-til-ansigt, telefon-, video- og AI-assisteret tolkning (inklusive britisk tegnsprog og støtte til ikke-verbal kommunikation). Oversættelsestjenester for kliniske og ikke-kliniske dokumenter i flere formater, med passende menneskelig verifikation af AI-assisterede resultater. Digitale booking- og rapporteringssystemer i realtid, der kan integreres med NHS-systemer og overholde NHS Information Governance og Data Security and Protection Toolkit. Performanceovervågning mod definerede KPI'er, herunder minimum 95-98% fyldningsrater, hurtig respons på presserende anmodninger og mindst 90% patienttilfredshed. Tjenesten sigter mod at levere omkostningseffektiv, højkvalitets og inkluderende kommunikationssupport i overensstemmelse med Trustens ligestillings-, mangfoldigheds- og digitale transformationsmål. Udbydere forventes at demonstrere innovation, ansvarlig brug af AI og automatisering samt kapacitet til at levere på tværs af et NHS-miljø med flere lokationer. Denne mulighed vil følge en fler-trins Konkurrencepræget Fleksibel Procedure i henhold til Procurement Act 2023. Trin 1 og 2 vil involvere vurdering af Supplier Information Questionnaires (SIQ) og udbudstilbud. Efter evaluering vil udbydere på den korte liste blive inviteret til demonstration, forhandling og BAFO - Trin 3.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. Understøttede lande i øjeblikket: Estland, Polen, Litauen og Letland.

Vinderstrategi

Få en AI-drevet vinderstrategi skræddersyet til dette udbud. Inkluderer sandsynlighedsscore for at vinde, vigtige muligheder og udfordringer, anbefalede fokusområder for tilbuddet, indsigt i konkurrencepositionering og handlingsrettede anbefalinger for at maksimere dine chancer.

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Konkurrenter

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Krav og kvalifikationer

36 krav på tværs af 5 kategorier

Indsendelse (5)
Obligatorisk (1)
Overholdelse (5)
Teknisk (23)
Finansiel (2)
SUBMISSION REQUIREMENTS5
--Participate in Stage 1 and 2 by completing and submitting Supplier Information Questionnaires (SIQs).
--Submit a comprehensive tender proposal.
--If shortlisted, attend and provide a demonstration of services (Stage 3).
MANDATORY EXCLUSION GROUNDS1
--None explicitly mentioned in the provided tender information.
ELIGIBILITY REQUIREMENTS5
--Be a suitably qualified provider of interpretation and translation services.
--Be an experienced provider of interpretation and translation services.
--Possess the capacity to deliver services across a multi-site NHS environment.
TECHNICAL CAPABILITY REQUIREMENTS23
--Provide comprehensive interpretation services, including face-to-face, telephone, video, and AI-assisted methods.
--Offer British Sign Language (BSL) interpretation and non-spoken communication support.
--Provide translation services for both clinical and non-clinical documents.
FINANCIAL REQUIREMENTS2
--Propose cost-effective communication support solutions.
--No specific financial thresholds (e.g., minimum turnover) are explicitly mentioned in the provided tender information.

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Dokumenter

4 dokumenter tilgængelige med AI-resuméer

OCDS RecordDOC
006414-2026_ocds_record.json

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services across multiple sites, requiring expertise in various communication modes, digital systems integration, strong performance against KPIs, and innovative use of AI, through a multi-stage competitive flexible procedure.

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OCDS Release PackageDOC
006414-2026_ocds_release.json

This OCDS Release Package provides structured, machine-readable data detailing the King's College Hospital NHS Foundation Trust's competitive flexible procedure for the provision of comprehensive interpretation and translation services.

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Official PDF VersionPDF
006414-2026_official.pdf

King's College Hospital NHS Foundation Trust seeks qualified providers through a competitive flexible procedure for comprehensive, technology-enabled interpretation and translation services (including face-to-face, telephone, video, AI-assisted, and BSL) across its sites, emphasizing innovation, digital systems, and high performance KPIs.

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Tender NoticeHTM
006414-2026.html

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services (including BSL, AI-assisted, and digital booking) across its sites, requiring high fill rates and patient satisfaction, following a multi-stage competitive procedure.

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74
God

Udbudskvalitetsscore

This tender presents a well-described and innovative procurement for essential services, but is hampered by a lack of explicit evaluation criteria and the absence of electronic submission.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender clearly defines the procedure type as a 'Competitive Flexible Procedure under the Procurement Act 2023' and uses an appropriate CPV code. No disputes or suspensions are noted. However, specific codes for the procedure type are missing, which is a minor administrative oversight.

Missing specific codes for 'Restricted' and 'Competitive flexible procedure' types.
Klarhed80/100

The description of services, scope, and technical requirements is highly detailed and unambiguous. Performance conditions and KPIs are clearly stated. The AI-extracted requirements are comprehensive. However, the absence of explicit evaluation criteria for the SIQ and tender submission stages significantly reduces clarity regarding how bids will be assessed.

Missing explicit evaluation criteria and weightings for the multi-stage assessment process.
Fuldstændighed70/100

All fundamental information such as title, reference, organization, estimated value, duration, and location are provided. Documents are listed and summarized. While requirements are extensively detailed, the critical omission of explicit evaluation criteria for the various stages of the competitive procedure impacts overall completeness.

Absence of detailed evaluation criteria for SIQ assessment, tender submission, and subsequent stages.
Retfærdighed75/100

The tender provides a very generous preparation period, and the estimated value is disclosed, promoting transparency. Requirements, while stringent, appear to be driven by operational needs rather than tailoring. However, the lack of explicit evaluation criteria compromises transparency and objectivity, and the absence of e-submission creates an unequal access barrier for potential bidders.

Missing explicit evaluation criteria, impacting transparency and objectivity.
No electronic submission capability, hindering equal access and modern procurement practices.
Praktisk anvendelighed65/100

Key practical details like contract start date, duration, and financing information are clearly specified. The availability of OCDS data is a positive. Nevertheless, the lack of electronic submission is a significant practical drawback in contemporary procurement, potentially increasing administrative burden for bidders.

No electronic submission capability.
Datakonsistens90/100

Most key fields are populated, and there are no reported disputes or suspensions. However, the 'Liable Person' field is empty, and the contract start date is illogically set to the same day as the submission deadline for a multi-stage process. Minor missing codes for procedure types also indicate slight inconsistencies.

Contract start date is illogical (same as submission deadline for a multi-stage process).
Empty 'Liable Person' field.
Bæredygtighed70/100

The tender demonstrates a strong focus on social aspects, emphasizing 'inclusive communication support aligned with the Trust’s equality, diversity, and digital transformation objectives' and serving a 'highly diverse population'. It also promotes innovation through the 'responsible use of AI and automation'. However, it lacks explicit green procurement criteria.

No explicit green procurement criteria mentioned.

Styrker

Detailed and clear description of services, scope, and technical requirements.
Strong emphasis on social aspects (equality, diversity, inclusion) and innovation (AI, automation).
Generous preparation time for bidders (over 6 months).
Value, duration, and location information are clearly specified.
Explicitly states compliance with the UK Procurement Act 2023.

Bekymringer

Absence of explicit evaluation criteria and weightings for all stages of the procurement process.
Lack of electronic submission capability.
Illogical contract start date (same as submission deadline).
Missing specific codes for procedure types and an empty 'Liable Person' field.
No explicit green procurement criteria.

Anbefalinger

1. Clearly define and publish the evaluation criteria and weightings for all stages (SIQ, tender, demonstration, negotiation) to enhance transparency and fairness.
2. Implement an electronic submission system to improve accessibility, efficiency, and reduce administrative burden for bidders.
3. Review and correct administrative details such as procedure codes, liable person, and ensure logical consistency of dates, especially the contract start date.

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