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Udbud

Milestone Care Plus Pakke Software

Åben
Frist
23 dage tilbage
April 27, 2026
Kontrakt detaljer
Kategori
Open Procedure
Reference
013646-2026
Værdi
£4,200,000
Lokation
Inner London - West, Storbritannien
Udgivet
Marts 27, 2026
CPV-kode
Projekttidslinje

Udbud offentliggjort

Februar 13, 2026

Frist for spørgsmål

April 20, 2026

Frist for tilbud

April 27, 2026

Kontraktens startdato

Maj 10, 2026

Budget
£4,200,000
Varighed
53 måneder
Lokation
Inner London - West
Type
Open Procedure
66
Kvalitetsscore/100
God

Original udbudsbeskrivelse

Kort beskrivelse Department for Work and Pensions (DWP) har til hensigt at anskaffe en Milestone Care Plus support- og vedligeholdelsespakke for at sikre og forbedre sin implementering af Milestone XProtect på tværs af DWP-ejendommen. Denne tidlige meddelelse vedrører en potentiel fremtidig konkurrence om en fuldt kompatibel supportløsning, der muliggør softwareopdateringer, opgraderinger, teknisk support og systemoptimering. Beskrivelse af udbuddet DWP er ansvarlig for velfærds-, pensions- og børneunderholdstjenester leveret til ca. 20 millioner kunder i England, Wales og Skotland, understøttet af 789 ejendomme på landsplan (pr. december 2025). Afdelingen driver et centraliseret sikkerhedskontrolcenter (SCC), tildelt Mitie Security Ltd i december 2024, som leverer 24/7/365 overvågning af alarmer, CCTV-feeds og sikkerhedshændelser på tværs af DWP-ejendommen. Milestone XProtect er Afdelingens primære videostyringssystem. DWP har til hensigt at anskaffe en Milestone Care Plus support- og vedligeholdelsespakke for at sikre: Fortsat kompatibilitet med eksisterende XProtect-systemer Adgang til opdateringer, patches og nye funktioner Forbedret workflow-effektivitet og systempålidelighed Håndtering af cybersikkerhedssårbarheder Forbedret systemovervågning, alarmhåndtering og samlet operationel ydeevne Den udpegede leverandør vil være forpligtet til at overføre alle licenser til Afdelingens SCC-leverandør i kontraktens løbetid. Kravspecifikation Software Support & Vedligeholdelse Løsningen skal levere: Løbende software-/firmwareopdateringer og harmonisering Adgang til Milestone teknisk support Systemopgraderinger for at forbedre workflows, alarmhåndtering og systemhelhedsovervågning Funktionsforbedringer, der forbedrer brugervenlighed, sikkerhed og driftseffektivitet Kompatibilitet Opgraderinger skal understøtte eller være kompatible med (men ikke begrænset til): XProtect Remote Manager Milestone SmartClient Player Briefcam Evidence Locker Tekniske kapaciteter Softwaren skal integreres fuldt ud med: Eksisterende Milestone XProtect-implementeringer Relevante DWP-systemer og infrastrukturer Estimeret volumen Supportpakken vil dække ca. 43.000 enheder på tværs af DWP-ejendommen (endelige tal vil blive bekræftet). Leveringssted Kun digital levering. Ingen geografiske begrænsninger gælder. Prissætning og evaluering Budgivere vil blive bedt om at: Angive en stykpris for supportpakken Foreslå priser for mulige niveauer eller muligheder DWP forventer at anvende en evalueringsmodel med stor vægt på pris. Sikkerhedskrav Leverandøren kan blive bedt om at engagere sig med: DWP Digital, og DWP Enterprise Security Risk Management (ESRM) Dette er for at sikre fuld overholdelse af DWP's governance, assurance og sikkerhedsforpligtelser. ESRM vil gennemgå og godkende Leverandørens ISQ. Social Værdi Budgivere vil blive bedt om at redegøre for de sociale værdiskabelser, de i øjeblikket leverer, og dem, de foreslår at levere, hvis kontrakten tildeles. Yderligere information Denne meddelelse er kun en tidlig markedsmeddelelse. Et fuldt udbud vil blive offentliggjort, hvis og når Afdelingen fortsætter med udbuddet.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. Understøttede lande i øjeblikket: Estland, Polen, Litauen og Letland.

Vinderstrategi

Få en AI-drevet vinderstrategi skræddersyet til dette udbud. Inkluderer sandsynlighedsscore for at vinde, vigtige muligheder og udfordringer, anbefalede fokusområder for tilbuddet, indsigt i konkurrencepositionering og handlingsrettede anbefalinger for at maksimere dine chancer.

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Konkurrenter

Opgrader for at se, hvilke virksomheder der sandsynligvis vil afgive tilbud på dette udbud, baseret på historiske indkøbsdata.

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Krav og kvalifikationer

23 krav på tværs af 5 kategorier

Indsendelse (4)
Obligatorisk (1)
Overholdelse (5)
Teknisk (11)
Finansiel (2)
SUBMISSION REQUIREMENTS4
--Must provide a per-unit price for the support package.
--Must propose pricing for possible tiers or options.
--Must outline current social value commitments.
MANDATORY EXCLUSION GROUNDS1
--None explicitly stated in this early market notification.
ELIGIBILITY REQUIREMENTS5
--Must be capable of providing a Milestone Care Plus support and maintenance package.
--Must be able to transfer all Milestone XProtect licenses to DWP's SCC Supplier for the duration of the contract.
--Must be capable of digital delivery of services.
TECHNICAL CAPABILITY REQUIREMENTS11
--The solution must provide ongoing software/firmware updates and harmonisation for Milestone XProtect.
--The solution must provide access to Milestone technical support.
--The solution must provide system upgrades to improve workflows, alarm management, and system health monitoring.
FINANCIAL REQUIREMENTS2
--Must provide a per-unit price for the support package.
--Must propose pricing for possible tiers or options.

Forhåndsvisning af Krav

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Dokumenter

4 dokumenter tilgængelige med AI-resuméer

Planning NoticeHTM
013646-2026.html

The Department for Work and Pensions (DWP) is issuing an early notification for a future tender to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices across its estate.

Vis
OCDS RecordDOC
013646-2026_ocds_record.json

The Department for Work and Pensions (DWP) is issuing an early market notification for a potential future tender to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices.

Vis
OCDS Release PackageDOC
013646-2026_ocds_release.json

Download failed - no summary available

Vis
Official PDF VersionPDF
013646-2026_official.pdf

The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices, with a focus on software updates, technical support, system optimization, and compatibility, and pricing heavily weighted towards cost.

Vis

Forhåndsvisning af Dokumenter

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66
God

Udbudskvalitetsscore

This is an early market notification for a highly specific software support package, clearly outlining the need and initial requirements, but raising significant fairness concerns due to its explicit brand-specific nature.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender is an early market notification, indicating a planning stage, which is a compliant practice. The procedure type (Open) and CPV code are clearly defined and appropriate. There are no reported disputes or suspensions. Minor issues include missing codes for the procedure type, but overall, it aligns with early market engagement best practices.

Missing procedure type code
Klarhed80/100

The description of the procurement and the scope of requirements are very clear and unambiguous for an early notification. The AI-extracted requirements are also well-defined. However, detailed evaluation criteria are largely absent, with only a general statement about price weighting, which would be a significant clarity issue for a full tender.

Detailed evaluation criteria are not specified beyond 'heavily weighted towards price'
Fuldstændighed70/100

For an early market notification, the tender provides most basic information, including title, reference, organization, estimated value, duration, and contract start date. Initial requirements are outlined. However, as it's not a full tender, comprehensive documentation and detailed evaluation criteria are naturally missing. One listed document also failed to download.

Detailed evaluation criteria are missing
One listed document failed to download
Retfærdighed30/100

The explicit requirement for a 'Milestone Care Plus support and maintenance package' and compatibility with 'Milestone XProtect' strongly suggests tailoring to a specific vendor or a very limited set of authorized resellers. This significantly restricts competition and raises major fairness concerns. Additionally, the lack of detailed evaluation criteria and the absence of e-submission detract from transparency and equal access.

Requirements are explicitly tailored to a specific brand/product ('Milestone Care Plus', 'Milestone XProtect'), severely limiting competition
Lack of detailed and objective evaluation criteria
Praktisk anvendelighed65/100

Key practical details such as contract duration, start date, and estimated value are clearly specified. However, the absence of electronic submission is a significant practical drawback in modern procurement, potentially increasing administrative burden for bidders.

No electronic submission option
Datakonsistens90/100

The data provided is largely consistent and logical. Key fields are populated, and dates (submission deadline, contract start) are in a logical sequence. There are no reported disputes or suspensions, indicating good data integrity.

Bæredygtighed50/100

The tender includes a requirement for bidders to outline social value commitments, which is a positive aspect. However, there is no explicit mention of green procurement initiatives or a focus on innovation, limiting its overall sustainability score.

No explicit mention of green procurement criteria
No specific focus on innovation

Styrker

Clear description of the procurement need and scope for an early notification
Estimated value, duration, and contract start date are provided
Inclusion of social value commitments
Good data consistency with no reported disputes

Bekymringer

Requirements are explicitly tailored to a specific brand/product (Milestone Care Plus), severely limiting competition
Lack of detailed evaluation criteria
No electronic submission option
Absence of green procurement or innovation focus

Anbefalinger

1. Rephrase requirements to be performance-based and technology-agnostic where possible, to foster greater competition.
2. Develop and publish clear, objective, and detailed evaluation criteria in the full tender.
3. Implement an electronic submission system for the full tender to enhance practicality and equal access.

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