Business to Business Outsourced Services

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are: • Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare) • Help to Save • Help to Buy • Court Funds Office Requirements across the schemes include: • Serving Customers o Meeting the service needs and providing support to the end users of the schemes managed by B2B o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract • Operational Management o Process transactions - The processing of transactions into, out of and between customer accounts o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required • Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor. • Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities. • Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.