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Udbud

Indkøb af vedligeholdelses- og administrationstjenester for IKT-infrastruktur

Åben
Frist
10 dage tilbage
April 14, 2026
Kontrakt detaljer
Kategori
Serviceydelser
Reference
307252
Værdi
€230,000
Lokation
Estonia, Estland
Udgivet
Marts 16, 2026
CPV-kode
Evalueringskriterier
Service commencement time50%
Administration service cost50%
Projekttidslinje

Udbud offentliggjort

Marts 16, 2026

Frist for spørgsmål

April 07, 2026

Frist for tilbud

April 14, 2026

Åbning af udbud

April 14, 2026

Kontraktens startdato

Maj 03, 2026

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Budget
€230,000
Varighed
24 måneder
Lokation
Estonia
Type
Serviceydelser
75
Kvalitetsscore/100
God
Markedsbenchmark
Gns. Vindende Pris
€187,707
Gns. Tilbud
2.0
Konkurrence
Lav
SMV Vindere
89%
1,029 udbud analyseret

Original udbudsbeskrivelse

Formålet med udbuddet er bestilling af vedligeholdelses- og administrationstjenester for IKT-infrastruktur samt sikring af tilgængeligheden af applikationer til software, der administreres af Estlands Nationalbibliotek.
Elektronisk Afsendelse

Kør risikoanalyse

Identificer potentielle risici, uoverensstemmelser og advarselstegn på tværs af alle udbudsdokumenter. Få en detaljeret risikorapport med alvorlighedsgrader og anbefalinger til afhjælpning.

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Vinderstrategi

AI-drevet analyse af dette udbuds krav, muligheder og udfordringer. Få strategiske indsigter for at maksimere din vinderchance.

75%
Estimeret vinderchanceModerat match

This tender for IT infrastructure management and administration services at the National Library of Estonia presents a balanced evaluation between cost and service commencement realism. A winning strategy will focus on demonstrating cost-effectiveness while providing a highly credible and rapid service transition plan, leveraging existing certifications and experienced personnel.

Nøglebudskaber til at vinde

Reliable and Secure IT Infrastructure Management with Rapid Deployment

Cost-Effective and Compliant Service Delivery

Expert Team for Seamless Operations and Transition

Nøglemuligheder
Leverage existing ISO/IEC 27001:2022 certification to meet a critical requirement and demonstrate commitment to security.
Highlight specific Red Hat and Oracle certifications to showcase specialized technical expertise.
Develop a detailed and aggressive service commencement plan to maximize the 50% weighting for this criterion.
Offer a highly competitive hourly rate to secure the maximum score in the cost evaluation.
Nøgleudfordringer
Balancing aggressive cost submission with the need for a realistic and achievable service commencement plan.

Conduct thorough internal cost analysis to identify efficiencies. Develop a phased transition plan that demonstrates rapid initial setup while acknowledging necessary steps for full operational readiness.

Potential for high competition due to the clear evaluation criteria and the relatively straightforward technical requirements.

Focus on excelling in both evaluation criteria. Differentiate through the quality of the service commencement plan and the depth of team experience beyond the minimum requirements.

The estimated value of 230,000.0 EUR for 24 months (approx. 9,583 EUR/month) might attract bidders with lower overheads, potentially impacting price competitiveness.

Clearly articulate the value proposition beyond just price, emphasizing quality, reliability, and security. Ensure all costs are accurately reflected to avoid underbidding and potential contract issues.

Ideel tilbudsgiverprofil
A mid-sized IT service provider with a proven track record in managing complex IT infrastructures, holding ISO/IEC 27001:2022 certification, and possessing certified Red Hat and Oracle specialists. The ideal bidder will have a well-defined service transition methodology and a competitive cost structure.
Nøglekrav
ISO/IEC 27001:2022 certificate
Specific Red Hat and Oracle certificates
Assembled team with relevant experience and certificates (Project Manager, Linux Admins, DBA, Network Engineer)
Realistic service commencement plan
Competitive hourly administration service cost
Nøgledifferentiatorer
Demonstrated ability to achieve full operational capability within an exceptionally short timeframe (e.g., less than 2 weeks).
A proactive approach to service management, outlining potential optimizations or improvements beyond the basic requirements.
A highly experienced and certified team that collectively exceeds the minimum experience requirements, with specific examples of successful complex migrations or administrations.
Muligheder for social værdi
While not explicitly required, consider including a commitment to local employment or training opportunities for junior IT professionals within the team structure, showcasing a commitment to developing local talent.
Fokusområder for tilbud
Administration service cost50.0%

Conduct a detailed cost breakdown to identify all direct and indirect costs. Aim for a highly competitive hourly rate, ensuring it is sustainable and profitable. Benchmark against market rates for similar services in the region.

Service commencement time50.0%

Develop a detailed, phased action plan that clearly outlines each step from contract award to full service commencement. Assign clear responsibilities and realistic timelines for each task. Highlight any pre-mobilization activities that can be completed before the official start date.

Anbefalinger6
Secure and Verify All Required Certifications
KritiskLav indsats

Ensure the bid explicitly lists and provides evidence for the ISO/IEC 27001:2022 certificate and all required Red Hat and Oracle certifications for the proposed team members. This is a non-negotiable requirement.

Ensures eligibility and avoids immediate disqualification.
Optimize Cost Submission for Maximum Score
KritiskMedium indsats

Perform thorough cost analysis to determine the lowest feasible hourly rate. While aiming for the lowest, ensure it is sustainable and reflects the quality of service. Clearly present the cost structure.

Directly impacts 50% of the evaluation score.
Develop a Highly Realistic and Aggressive Service Commencement Plan
KritiskHøj indsats

Create a detailed, step-by-step plan for service commencement. Emphasize speed and efficiency, but ensure all steps are logical and achievable. Include clear milestones and resource allocation.

Directly impacts 50% of the evaluation score and demonstrates operational capability.
Showcase Team Expertise Beyond Minimums
HøjMedium indsats

While meeting minimum team requirements, highlight the depth of experience, specific project successes, and advanced certifications of the proposed team members. This adds credibility to both the service commencement plan and overall service quality.

Builds confidence in the bidder's capability and can justify a slightly higher, yet still competitive, price.
Address Potential Budget Constraints Proactively
HøjMedium indsats

Acknowledge the estimated value and the contracting authority's right to reject all offers if costs exceed it. Frame the bid as offering exceptional value for money, demonstrating cost-effectiveness without compromising quality.

Mitigates the risk of the procurement being cancelled due to cost overruns.
Thoroughly Review Contract Draft and Personal Data Processing Appendix
MediumMedium indsats

Understand all terms, rights, and obligations. Pay close attention to Appendix 3 regarding personal data processing to ensure full compliance and to identify any potential operational impacts.

Ensures a clear understanding of contractual obligations and avoids future disputes.
Konkurrencemæssig positionering
Position as a highly efficient and secure IT partner that can rapidly integrate into the National Library's operations, minimizing disruption and maximizing uptime from day one. Emphasize the combination of cost-effectiveness and robust security due to ISO 27001 certification.

Konkurrenter

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Krav og kvalifikationer

19 krav på tværs af 5 kategorier

Indsendelse (6)
Obligatorisk (5)
Overholdelse (1)
Teknisk (5)
Finansiel (2)
SUBMISSION REQUIREMENTS6
--Bidders must submit the cost of their offer.
--Bidders must submit a list of team members and their certificates.
--Bidders must submit a power of attorney for joint bidders, if applicable.
MANDATORY EXCLUSION GROUNDS5
--The contracting authority reserves the right to reject all offers if:
--the costs of all offers exceed the estimated cost of the contract;
--the costs of all admitted offers exceed the estimated cost of the contract;
ELIGIBILITY REQUIREMENTS1
--The administration service to be procured forms a single whole, therefore dividing it into parts (ordering administration and management services separately) is not reasonable considering the purpose of the procurement.
TECHNICAL CAPABILITY REQUIREMENTS5
--Bidders must submit a plan for starting the service.
--Bidders must possess an ISO/IEC 27001:2022 certificate.
--Bidders must possess specific Red Hat and Oracle certificates.
FINANCIAL REQUIREMENTS2
--The estimated value of the contract is 230,000.0 EUR.
--The duration of the contract is 24 months.

Forhåndsvisning af Krav

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Dokumenter

7 dokumenter tilgængelige med AI-resuméer

VastavustingimusedPDF
307252_vastavustingimused.pdf -- 4.4 KB

Bidders must submit their bid cost, a service commencement plan, ISO/IEC 27001:2022 certificate, team member list and certificates, and a joint bidder authorization if applicable.

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Hindamiskriteeriumid ja hinnatavad näitajadPDF
307252_hindamiskriteeriumid.pdf -- 5.0 KB

The contracting authority will evaluate bids based on the cost of IT infrastructure administration and management services (50% weight) and the realism of the service commencement time (50% weight).

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Hankepass täiendatavate selgitustegaPDF
307252_hankepass_taiendavate_selgitustega.pdf -- 64.1 KB

The tender pass is an initial self-declaration by the company, containing the contracting authority's stipulated conditions and the format for expected responses, but is not a document intended for completion.

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Hankelepingu kavandPDF
Hankelepingu kavand - IKT infrastruktuuri hal... -- 319.1 KB

The draft contract outlines the terms, rights, and obligations of the contracting authority and the service provider for IT infrastructure management and administration services.

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Tehniline kirjeldusPDF
Hanke tehniline kirjeldus.pdf -- 135.6 KB

The National Library of Estonia is seeking ICT infrastructure management and administration services, requiring bidders to possess ISO/IEC 27001:2022 certification and specific Red Hat and Oracle certifications.

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Hankelepingu Lisa 3 kavandPDF
Lisa 3 - Isikuandmete töötlemine hankelepingu... -- 97.7 KB

This Appendix 3 regulates the processing of personal data in the performance of the procurement contract between the National Library of Estonia and the authorized processor, defining the parties' obligations and data processing purposes.

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Nõuded pakkuja meeskonnalePDF
Nouded pakkuja meeskonnale.pdf -- 113.4 KB

The contracting authority requires the bidder to assemble a team including a project manager, Linux administrators, a database administrator, and a network engineer, possessing relevant experience and certifications.

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75
God

Udbudskvalitetsscore

This tender for ICT infrastructure management and administration services is generally well-structured with clear requirements. It exhibits good legal compliance and data consistency, though practicality could be improved with more detailed information on e-submission mechanisms and some aspects of sustainability are absent.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender adheres to standard procurement procedures, including a clear CPV code, defined evaluation criteria with relative weighting, and a reasonable submission deadline. The organization's right to reject offers under specific circumstances is standard and legally permissible.

Klarhed80/100

The description of the ICT infrastructure management and administration services is clear. Requirements for technical capability, such as ISO/IEC 27001:2022, Red Hat, and Oracle certifications, along with team composition, are specified. The evaluation criteria are also well-defined.

Fuldstændighed70/100

Most essential information is present, including estimated value, contract duration, and start date. Key documents like 'Vastavustingimused' (Compliance Conditions), 'Nõuded pakkuja meeskonnale' (Requirements for the Bidder's Team), and 'Tehniline kirjeldus' (Technical Description) are marked as required. However, the absence of specific details regarding the contract draft and Appendix 3 being marked as 'Required: No' detracts slightly from completeness.

Contract draft and Appendix 3 marked as 'Required: No' despite containing important contractual terms.
Retfærdighed85/100

The tender allows for electronic submission and e-procurement. Evaluation criteria are based on objective factors like cost and realism of commencement time. While specific technical certifications are listed, they do not appear to be tailored to a single company, promoting a reasonable level of fairness. Full document access is implied through the listed documents.

Praktisk anvendelighed65/100

The tender supports e-submission and e-procurement. The contract start date and duration are specified. However, more detailed information on the specific e-procurement platform or the process for submitting documents via URL could enhance practicality. Financing information is not explicitly detailed beyond the estimated value.

Lack of specific details on the e-procurement platform or submission URL.
Limited explicit information on financing beyond the estimated value.
Datakonsistens90/100

Key fields such as title, reference, organization, estimated value, and deadlines are consistently populated. The dates provided for reveal, submission, and opening are logically ordered. The tender status is '11', indicating an active procurement. No disputes are reported.

Bæredygtighed50/100

The tender does not explicitly mention green procurement, social aspects, or innovation as evaluation criteria or requirements. It is not flagged as EU-funded, suggesting these aspects might not be a primary focus for this specific procurement.

No explicit mention of green procurement criteria.
No explicit mention of social responsibility aspects.

Styrker

Clear technical and team requirements
Well-defined evaluation criteria
Adherence to standard e-procurement practices
Good data consistency

Bekymringer

Lack of specific details on sustainability aspects (green, social, innovation)
Potential for improved clarity on e-submission specifics
Contract draft and Appendix 3 marked as not required

Anbefalinger

1. Incorporate specific sustainability criteria (e.g., green procurement, social impact) into evaluation or requirements.
2. Provide more explicit guidance on the e-submission process and any required platform URLs.
3. Clarify the status and importance of documents like the contract draft and Appendix 3, potentially marking them as required if they contain essential terms.

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