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Upphandlingar

Tillhandahållande av professionella tolknings- och översättningstjänster

Stängd

Sista anbudsdag har passerat

Sista anbudsdag för denna upphandling har passerat och inga fler ansökningar accepteras. Informationen nedan sparas för referensändamål.

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Sista anbudsdag
Utgånget
2 augusti 2026
Avtalsdetaljer
Kategori
Restricted Procedure
Referens
006414-2026
Värde
£1,440,000
Plats
United Kingdom, Storbritannien
Publicerad
30 juli 2026
CPV-kod
Tidsplan för projektet

Upphandling publicerad

25 januari 2026

Sista dag för frågor

26 juli 2026

Sista anbudsdag

2 augusti 2026

Avtalets startdatum

2 augusti 2026

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Budget
£1,440,000
Varaktighet
24 månader
Plats
United Kingdom
Typ
Restricted Procedure
74
Kvalitetspoäng/100
Bra

Ursprunglig beskrivning av upphandling

King’s College Hospital NHS Foundation Trust (the “Contracting Authority”), acting through its wholly owned subsidiary King’s Facilities Management (KFM), invites suitably qualified and experienced providers to participate in a Competitive Flexible Procedure for the Provision of Interpretation and Translation Services across all King’s sites, including King’s College Hospital (Denmark Hill), Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary’s Sidcup, and associated community locations. The Trust serves a highly diverse population, representing over 120 languages, and seeks to procure a comprehensive, responsive, and technology-enabled language support service to ensure equitable access to healthcare. The service will include: Face-to-face, telephone, video, and AI-assisted interpretation (including British Sign Language and non-spoken communication support). Translation services for clinical and non-clinical documents in multiple formats, with appropriate human verification of AI-assisted outputs. Real-time digital booking and reporting systems, capable of integration with NHS systems and compliant with NHS Information Governance and the Data Security and Protection Toolkit. Performance monitoring against defined KPIs, including minimum 95–98% fill rates, rapid response to urgent requests, and at least 90% patient satisfaction. The service aims to deliver cost-effective, high-quality, and inclusive communication support aligned with the Trust’s equality, diversity, and digital transformation objectives. Providers will be expected to demonstrate innovation, use of AI and automation responsibly, and capacity to deliver across a multi-site NHS environment. This opportunity will follow a multi-stage Competitive Flexible Procedure under the Procurement Act 2023. Stage 1 and 2 will involve assessment of Supplier Information Questionnaires (SIQs) and tender submission. Upon evaluation, shortlisted suppliers will be invited to demonstration, negotiation and BAFO - Stage 3.

Riskanalys

Riskanalys är ännu inte tillgänglig för detta lands upphandlingar. För närvarande stöds: Estland, Lettland, Litauen, Polen, Frankrike, Storbritannien, Danmark, Nederländerna, Norge och Finland.

Vinnande strategi

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Konkurrenter

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Krav och kvalifikationer

36 krav inom 5 kategorier

Inlämning (5)
Obligatorisk (1)
Regelefterlevnad (5)
Teknisk (23)
Ekonomisk (2)
SUBMISSION REQUIREMENTS5
--Participate in Stage 1 and 2 by completing and submitting Supplier Information Questionnaires (SIQs).
--Submit a comprehensive tender proposal.
--If shortlisted, attend and provide a demonstration of services (Stage 3).
MANDATORY EXCLUSION GROUNDS1
--None explicitly mentioned in the provided tender information.
ELIGIBILITY REQUIREMENTS5
--Be a suitably qualified provider of interpretation and translation services.
--Be an experienced provider of interpretation and translation services.
--Possess the capacity to deliver services across a multi-site NHS environment.
TECHNICAL CAPABILITY REQUIREMENTS23
--Provide comprehensive interpretation services, including face-to-face, telephone, video, and AI-assisted methods.
--Offer British Sign Language (BSL) interpretation and non-spoken communication support.
--Provide translation services for both clinical and non-clinical documents.
FINANCIAL REQUIREMENTS2
--Propose cost-effective communication support solutions.
--No specific financial thresholds (e.g., minimum turnover) are explicitly mentioned in the provided tender information.

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Dokument

3 dokument tillgängliga med AI-sammanfattningar

OCDS RecordDOC
006414-2026_ocds_record.json

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services across multiple sites, requiring expertise in various communication modes, digital systems integration, strong performance against KPIs, and innovative use of AI, through a multi-stage competitive flexible procedure.

OCDS Release PackageDOC
006414-2026_ocds_release.json

This OCDS Release Package provides structured, machine-readable data detailing the King's College Hospital NHS Foundation Trust's competitive flexible procedure for the provision of comprehensive interpretation and translation services.

Official PDF VersionPDF
006414-2026_official.pdf

King's College Hospital NHS Foundation Trust seeks qualified providers through a competitive flexible procedure for comprehensive, technology-enabled interpretation and translation services (including face-to-face, telephone, video, AI-assisted, and BSL) across its sites, emphasizing innovation, digital systems, and high performance KPIs.

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74
Bra

Upphandlingskvalitetspoäng

This tender presents a well-described and innovative procurement for essential services, but is hampered by a lack of explicit evaluation criteria and the absence of electronic submission.

Poängfördelning

Regelefterlevnad75/100

The tender clearly defines the procedure type as a 'Competitive Flexible Procedure under the Procurement Act 2023' and uses an appropriate CPV code. No disputes or suspensions are noted. However, specific codes for the procedure type are missing, which is a minor administrative oversight.

Missing specific codes for 'Restricted' and 'Competitive flexible procedure' types.
Tydlighet80/100

The description of services, scope, and technical requirements is highly detailed and unambiguous. Performance conditions and KPIs are clearly stated. The AI-extracted requirements are comprehensive. However, the absence of explicit evaluation criteria for the SIQ and tender submission stages significantly reduces clarity regarding how bids will be assessed.

Missing explicit evaluation criteria and weightings for the multi-stage assessment process.
Fullständighet70/100

All fundamental information such as title, reference, organization, estimated value, duration, and location are provided. Documents are listed and summarized. While requirements are extensively detailed, the critical omission of explicit evaluation criteria for the various stages of the competitive procedure impacts overall completeness.

Absence of detailed evaluation criteria for SIQ assessment, tender submission, and subsequent stages.
Rättvisa75/100

The tender provides a very generous preparation period, and the estimated value is disclosed, promoting transparency. Requirements, while stringent, appear to be driven by operational needs rather than tailoring. However, the lack of explicit evaluation criteria compromises transparency and objectivity, and the absence of e-submission creates an unequal access barrier for potential bidders.

Missing explicit evaluation criteria, impacting transparency and objectivity.
No electronic submission capability, hindering equal access and modern procurement practices.
Praktisk genomförbarhet65/100

Key practical details like contract start date, duration, and financing information are clearly specified. The availability of OCDS data is a positive. Nevertheless, the lack of electronic submission is a significant practical drawback in contemporary procurement, potentially increasing administrative burden for bidders.

No electronic submission capability.
Datakonsistens90/100

Most key fields are populated, and there are no reported disputes or suspensions. However, the 'Liable Person' field is empty, and the contract start date is illogically set to the same day as the submission deadline for a multi-stage process. Minor missing codes for procedure types also indicate slight inconsistencies.

Contract start date is illogical (same as submission deadline for a multi-stage process).
Empty 'Liable Person' field.
Hållbarhet70/100

The tender demonstrates a strong focus on social aspects, emphasizing 'inclusive communication support aligned with the Trust’s equality, diversity, and digital transformation objectives' and serving a 'highly diverse population'. It also promotes innovation through the 'responsible use of AI and automation'. However, it lacks explicit green procurement criteria.

No explicit green procurement criteria mentioned.

Styrkor

Detailed and clear description of services, scope, and technical requirements.
Strong emphasis on social aspects (equality, diversity, inclusion) and innovation (AI, automation).
Generous preparation time for bidders (over 6 months).
Value, duration, and location information are clearly specified.
Explicitly states compliance with the UK Procurement Act 2023.

Potentiella problem

Absence of explicit evaluation criteria and weightings for all stages of the procurement process.
Lack of electronic submission capability.
Illogical contract start date (same as submission deadline).
Missing specific codes for procedure types and an empty 'Liable Person' field.
No explicit green procurement criteria.

Rekommendationer

1. Clearly define and publish the evaluation criteria and weightings for all stages (SIQ, tender, demonstration, negotiation) to enhance transparency and fairness.
2. Implement an electronic submission system to improve accessibility, efficiency, and reduce administrative burden for bidders.
3. Review and correct administrative details such as procedure codes, liable person, and ensure logical consistency of dates, especially the contract start date.

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