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Tenderi

Pružanje profesionalnih usluga tumačenja i prevođenja

Otvoreno
Rok
ostalo 120 dana
Avgust 02, 2026
Detalji ugovora
Kategorija
Restricted Procedure
Referenca
006414-2026
Vrednost
£1,440,000
Lokacija
United Kingdom, Ujedinjeno Kraljevstvo
Objavljeno
Mart 28, 2026
CPV šifra
Vremenski okvir projekta

Objavljen tender

Januar 25, 2026

Rok za pitanja

Jul 26, 2026

Rok za podnošenje ponuda

Avgust 02, 2026

Datum početka ugovora

Avgust 02, 2026

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Budžet
£1,440,000
Trajanje
24 meseci
Lokacija
United Kingdom
Tip
Restricted Procedure
74
Rezultat kvaliteta/100
Dobro

Originalni opis tendera

King’s College Hospital NHS Foundation Trust („Ugovorni organ“), koji deluje preko svog podružnog društva King’s Facilities Management (KFM) u potpunom vlasništvu, poziva odgovarajuće kvalifikovane i iskusne pružaoce usluga da učestvuju u Konkurentnom fleksibilnom postupku za pružanje usluga tumačenja i prevođenja na svim lokacijama King’s, uključujući King’s College Hospital (Denmark Hill), Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary’s Sidcup i povezanim lokacijama u zajednici. Trust opslužuje izuzetno raznoliku populaciju, koja govori preko 120 jezika, i nastoji da nabavi sveobuhvatnu, responzivnu i tehnološki podržanu jezičku podršku kako bi se osigurao jednak pristup zdravstvenoj zaštiti. Usluga će uključivati: Tumačenje licem u lice, telefonom, video putem i uz pomoć veštačke inteligencije (uključujući britanski znakovni jezik i podršku za neverbalnu komunikaciju). Usluge prevođenja kliničkih i nekliničkih dokumenata u više formata, uz odgovarajuću ljudsku proveru rezultata dobijenih uz pomoć veštačke inteligencije. Digitalni sistemi za rezervacije i izveštavanje u realnom vremenu, sposobni za integraciju sa NHS sistemima i usklađeni sa NHS Information Governance i Data Security and Protection Toolkit. Praćenje performansi u odnosu na definisane KPI-je, uključujući minimalni procenat popunjenosti od 95-98%, brzu reakciju na hitne zahteve i najmanje 90% zadovoljstva pacijenata. Usluga ima za cilj pružanje isplative, visokokvalitetne i inkluzivne komunikacione podrške usklađene sa ciljevima Trusta u pogledu jednakosti, raznolikosti i digitalne transformacije. Od pružalaca usluga očekuje se da pokažu inovativnost, odgovorno korišćenje veštačke inteligencije i automatizacije, kao i kapacitet za pružanje usluga u NHS okruženju sa više lokacija. Ova mogućnost će pratiti višestepeni Konkurentni fleksibilni postupak u skladu sa Zakonom o javnim nabavkama iz 2023. godine. Faza 1 i 2 će uključivati procenu upitnika sa informacijama o dobavljaču (SIQ) i podnošenje ponuda. Nakon evaluacije, dobavljači sa užeg spiska biće pozvani na demonstraciju, pregovore i najbolju konačnu ponudu (BAFO) - Faza 3.

Analiza rizika

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Strategija za pobedu

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Konkurenti

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Zahtevi i kvalifikacije

36 zahteva u 5 kategorija

Predaja (5)
Obavezno (1)
Usklađenost (5)
Tehnički (23)
Finansijski (2)
SUBMISSION REQUIREMENTS5
--Participate in Stage 1 and 2 by completing and submitting Supplier Information Questionnaires (SIQs).
--Submit a comprehensive tender proposal.
--If shortlisted, attend and provide a demonstration of services (Stage 3).
MANDATORY EXCLUSION GROUNDS1
--None explicitly mentioned in the provided tender information.
ELIGIBILITY REQUIREMENTS5
--Be a suitably qualified provider of interpretation and translation services.
--Be an experienced provider of interpretation and translation services.
--Possess the capacity to deliver services across a multi-site NHS environment.
TECHNICAL CAPABILITY REQUIREMENTS23
--Provide comprehensive interpretation services, including face-to-face, telephone, video, and AI-assisted methods.
--Offer British Sign Language (BSL) interpretation and non-spoken communication support.
--Provide translation services for both clinical and non-clinical documents.
FINANCIAL REQUIREMENTS2
--Propose cost-effective communication support solutions.
--No specific financial thresholds (e.g., minimum turnover) are explicitly mentioned in the provided tender information.

Pregled zahteva

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Dokumenti

4 dokumenata dostupno sa AI sažecima

OCDS RecordDOC
006414-2026_ocds_record.json

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services across multiple sites, requiring expertise in various communication modes, digital systems integration, strong performance against KPIs, and innovative use of AI, through a multi-stage competitive flexible procedure.

OCDS Release PackageDOC
006414-2026_ocds_release.json

This OCDS Release Package provides structured, machine-readable data detailing the King's College Hospital NHS Foundation Trust's competitive flexible procedure for the provision of comprehensive interpretation and translation services.

Official PDF VersionPDF
006414-2026_official.pdf

King's College Hospital NHS Foundation Trust seeks qualified providers through a competitive flexible procedure for comprehensive, technology-enabled interpretation and translation services (including face-to-face, telephone, video, AI-assisted, and BSL) across its sites, emphasizing innovation, digital systems, and high performance KPIs.

Tender NoticeHTM
006414-2026.html

King's College Hospital NHS Foundation Trust seeks experienced providers for comprehensive, technology-enabled interpretation and translation services (including BSL, AI-assisted, and digital booking) across its sites, requiring high fill rates and patient satisfaction, following a multi-stage competitive procedure.

Pregled dokumenata

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74
Dobro

Rezultat kvaliteta tendera

This tender presents a well-described and innovative procurement for essential services, but is hampered by a lack of explicit evaluation criteria and the absence of electronic submission.

Pregled rezultata

Zakonska usklađenost75/100

The tender clearly defines the procedure type as a 'Competitive Flexible Procedure under the Procurement Act 2023' and uses an appropriate CPV code. No disputes or suspensions are noted. However, specific codes for the procedure type are missing, which is a minor administrative oversight.

Missing specific codes for 'Restricted' and 'Competitive flexible procedure' types.
Jasnoća80/100

The description of services, scope, and technical requirements is highly detailed and unambiguous. Performance conditions and KPIs are clearly stated. The AI-extracted requirements are comprehensive. However, the absence of explicit evaluation criteria for the SIQ and tender submission stages significantly reduces clarity regarding how bids will be assessed.

Missing explicit evaluation criteria and weightings for the multi-stage assessment process.
Potpunost70/100

All fundamental information such as title, reference, organization, estimated value, duration, and location are provided. Documents are listed and summarized. While requirements are extensively detailed, the critical omission of explicit evaluation criteria for the various stages of the competitive procedure impacts overall completeness.

Absence of detailed evaluation criteria for SIQ assessment, tender submission, and subsequent stages.
Pravičnost75/100

The tender provides a very generous preparation period, and the estimated value is disclosed, promoting transparency. Requirements, while stringent, appear to be driven by operational needs rather than tailoring. However, the lack of explicit evaluation criteria compromises transparency and objectivity, and the absence of e-submission creates an unequal access barrier for potential bidders.

Missing explicit evaluation criteria, impacting transparency and objectivity.
No electronic submission capability, hindering equal access and modern procurement practices.
Praktičnost65/100

Key practical details like contract start date, duration, and financing information are clearly specified. The availability of OCDS data is a positive. Nevertheless, the lack of electronic submission is a significant practical drawback in contemporary procurement, potentially increasing administrative burden for bidders.

No electronic submission capability.
Konzistentnost podataka90/100

Most key fields are populated, and there are no reported disputes or suspensions. However, the 'Liable Person' field is empty, and the contract start date is illogically set to the same day as the submission deadline for a multi-stage process. Minor missing codes for procedure types also indicate slight inconsistencies.

Contract start date is illogical (same as submission deadline for a multi-stage process).
Empty 'Liable Person' field.
Održivost70/100

The tender demonstrates a strong focus on social aspects, emphasizing 'inclusive communication support aligned with the Trust’s equality, diversity, and digital transformation objectives' and serving a 'highly diverse population'. It also promotes innovation through the 'responsible use of AI and automation'. However, it lacks explicit green procurement criteria.

No explicit green procurement criteria mentioned.

Prednosti

Detailed and clear description of services, scope, and technical requirements.
Strong emphasis on social aspects (equality, diversity, inclusion) and innovation (AI, automation).
Generous preparation time for bidders (over 6 months).
Value, duration, and location information are clearly specified.
Explicitly states compliance with the UK Procurement Act 2023.

Nedostaci

Absence of explicit evaluation criteria and weightings for all stages of the procurement process.
Lack of electronic submission capability.
Illogical contract start date (same as submission deadline).
Missing specific codes for procedure types and an empty 'Liable Person' field.
No explicit green procurement criteria.

Preporuke

1. Clearly define and publish the evaluation criteria and weightings for all stages (SIQ, tender, demonstration, negotiation) to enhance transparency and fairness.
2. Implement an electronic submission system to improve accessibility, efficiency, and reduce administrative burden for bidders.
3. Review and correct administrative details such as procedure codes, liable person, and ensure logical consistency of dates, especially the contract start date.

Pregled AI ocene

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