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Tenderi

Režim kvaliteta usluga

Otvoreno
Rok
ostalo 118 dana
Jul 31, 2026
Detalji ugovora
Kategorija
Restricted Procedure
Referenca
021132-2026
Vrednost
£1,238,400
Lokacija
Inner London - East, Ujedinjeno Kraljevstvo
Objavljeno
Mart 27, 2026
Organizacija
CPV šifra
Vremenski okvir projekta

Objavljen tender

Mart 10, 2026

Rok za pitanja

Jul 24, 2026

Rok za podnošenje ponuda

Jul 31, 2026

Datum početka ugovora

Mart 31, 2027

Budžet
£1,238,400
Trajanje
36 meseci
Lokacija
Inner London - East
Tip
Restricted Procedure
75
Rezultat kvaliteta/100
Dobro

Originalni opis tendera

Lot 1 – Pružanje revizora (ljudi) za sprovođenje revizija kvaliteta usluga u skladu sa kriterijumima kvaliteta usluga koje je obezbedio SET, jasno obeležavajući kada je došlo do 'kvara', obezbeđujući tačno izveštavanje i prateće dokaze kao što su slike i video. Dodatno, kao deo uvođenja, u vezi sa Lot 2, od revizora bi se očekivalo da evidentiraju svako pojedinačno sredstvo kako bi popunili i održavali registar sredstava. Lot 2 – Pružanje aplikacije za reviziju, koju revizori mogu koristiti za efikasno izveštavanje o performansama stanica i vozova, dajući im mogućnost da obeleže kvarove u odnosu na postavljene kriterijume. Dodatno, obezbediti sistem upravljanja kvalitetom usluga koji može da obradi sve primljene podatke i izveštava o potrebnim mehanizmima bodovanja kako ih je definisao SET, kao i obezbediti robusne kontrolne table koje omogućavaju SET-u da efikasno pregleda i interpretira podatke. Na kraju, hostovanje detaljnog registra sredstava, koji deli svaku stanicu na zone, obezbeđuje jedinstveni referentni broj za svako sredstvo, i ima fotografiju i lokaciju na mapi. Ovo bi uključivalo saradnju sa dobavljačem Lot 1.

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Konkurenti

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Zahtevi i kvalifikacije

20 zahteva u 5 kategorija

Predaja (1)
Obavezno (1)
Usklađenost (10)
Tehnički (7)
Finansijski (1)
SUBMISSION REQUIREMENTS1
--No specific submission requirements are detailed in the provided text.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in the provided text.
ELIGIBILITY REQUIREMENTS10
--Bidders must be capable of providing auditors (people) for Lot 1.
--Bidders must be capable of providing an auditing app and a service quality management system for Lot 2.
--For Lot 1, auditors must be able to conduct service quality audits in line with SET's criteria.
TECHNICAL CAPABILITY REQUIREMENTS7
--Auditors must possess the skills to conduct service quality audits and identify failures.
--Auditors must be able to document findings with supporting evidence (images, video).
--The auditing app must be functional and user-friendly for auditors.
FINANCIAL REQUIREMENTS1
--No specific financial requirements are detailed in the provided text.

Pregled zahteva

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Dokumenti

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75
Dobro

Rezultat kvaliteta tendera

This tender for 'Service Quality Regime' is in the planning stage and outlines a two-lot procurement for auditing services and a related digital platform. While generally well-structured, it lacks specific evaluation criteria and details on submission, impacting completeness and practicality.

Pregled rezultata

Zakonska usklađenost75/100

The tender is in the planning stage, which inherently limits a full assessment of legal compliance. However, the presence of a clear title, reference number, organization, CPV code, and estimated value suggests a foundational adherence to procurement regulations. The 'Competitive flexible procedure' is noted, but its specific implications for legal compliance are not detailed. The absence of disputes and suspensions is positive. The deadline is noted as potentially short, which could be a minor legal concern if it impedes fair competition.

Potential for a short submission deadline impacting fair competition.
Jasnoća80/100

The description of the two lots is reasonably clear, detailing the expected services for auditors and the functionalities of the auditing app and management system. The AI-extracted requirements further elaborate on these needs. However, the absence of specified evaluation criteria means potential bidders cannot fully understand how their submissions will be assessed, which is a significant clarity gap.

Missing evaluation criteria.
Potpunost70/100

Key information such as title, reference, organization, estimated value, contract duration, and start date are present. The CPV code is provided. However, the tender is in the planning stage, and crucial documents are not yet available with content, and specific submission requirements are not detailed. This lack of detailed documentation and submission guidelines impacts the overall completeness.

No document content available.
No specific submission requirements detailed.
Pravičnost85/100

The tender appears fair, with the estimated value disclosed and the procedure being competitive. The requirements are described in a way that seems objective and focused on service delivery rather than tailored to specific companies. The division into lots allows for specialized suppliers to bid. The lack of specific submission requirements could be a minor concern, but the overall structure promotes open competition.

Praktičnost65/100

The tender specifies a contract start date and duration. The division into lots suggests a practical approach to procurement. However, the absence of information regarding e-submission and the lack of available document content with details on how to submit proposals significantly reduce the practicality for potential bidders at this stage.

No e-submission specified.
No document content available for detailed review.
Konzistentnost podataka90/100

Key fields such as title, reference, organization, estimated value, and dates are populated. There are no reported disputes or suspensions. The dates provided (submission deadline and contract start) are logically sequenced. The CPV code is consistent with the service description.

Održivost50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded. This suggests a lack of emphasis on sustainability criteria within this procurement notice.

No green procurement criteria mentioned.
No social criteria mentioned.

Prednosti

Clear title, reference, and organization details.
Well-defined description of services for both lots.
Estimated value and contract duration specified.
CPV code provided.

Nedostaci

Missing evaluation criteria.
No document content available for detailed review.
Lack of information on e-submission.

Preporuke

1. Specify clear evaluation criteria to guide bidders.
2. Provide access to full tender documents with detailed submission instructions.
3. Clarify the e-submission process.

Pregled AI ocene

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