IT Managed Services

GPhC intend to award a contract for the provision a hybrid Azure Managed Service in support of its business operations and create sustainable relationships that meet the following strategic sourcing objectives: • Performance Optimisation - Enable improvements to service delivery and customer experience both for internal and external customers, allowing better management of cost, risk and results. • Agility / Speed - Implement an agile, responsive and scalable partnership with the organisation addressing their rapidly changing needs, lowering complexity and improving global delivery capabilities. • Improved Relationship Management - Achieve clear and proactive account management with the flexibility of services to support future business requirements. • Cost Control & Reduction - Effectively manage services to provide transparency with clear cost control with flexibility in consumption of services to allow funding of future IT requirements. • Innovation - Partner with an MSP that will bring technology leadership in IT services and assist GPhC with becoming "faster followers;" enabling the adoption of better practices and solutions to improve business outcomes. • Risk & Accountability - Proactively identify issues and themes that may have an impact on GPhC's business operations and service. • Plan of approach detailing the solution, delivery and effort to cover the services requirements to include but not limited to - in no particular order: 1. Infrastructure & Hosting 2. Desktop Management 3.Mobile device Management 4.Infrastructure Monitoring 5.Security 6.Disaster Recovery 7.Service Transition. 8.Service Management as per ITIL processes 9.Service Levels & Service Credits 10.Governance 11.Technical Account Management 12.Release & Configuration Management 13.Resource Skillsets & Coverage