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This service applies to a 40-unit floating support service to be delivered for families with support needs clients. 5 units are dedicated to service users living in 5 designated RSL properties in Barry and Penarth. The remaining units are to be delivered to service users living in any tenure. The aim of this project is to provide housing related floating support to improve outcomes for vulnerable families to access information, advice, support and resources to enable them to make informed choices. The service will provide flexible housing related support to a maximum of 40 units. 5 units are dedicated to service users living in 5 designated RSL properties. The provider will be expected to provide a flexible model of support which is tailored to meet individual needs. The service working with individual service users involves a tailored support plan that best meets their needs. The plan focuses on both practical and emotional issues, in order that each person has the best opportunity of living independently as a responsible member of their community. The service will work with the service user to develop that person’s capacity to live independently in accommodation or sustain his/her ability to do so. While service users will have a variety and individual intensity of need, there is an expectation that support services will over time be reduced as service users achieve higher levels of independence. Therefore, support provision must be needs led, outcome focused and time scaled. The support provider will be responsible for monitoring all aspects of the services provided through the project. The support provider must enter into a management agreement with Newydd Housing Association covering the 5 designated properties.