TD1606 - Extra Care Services

Care Quality Commission (CQC) registered Extra Care Services for adults, 18 years and over who are Residents within one of the five Extra Care Schemes in Derby. Overview of Requirement The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give Residents re-assurance if they have a care emergency. Service Providers will be required to provide an onsite team at each of the schemes that will: a) deliver a Planned Home Care for Full Customers, i.e. residents in the Scheme who have been assessed as meeting the eligibility criteria for Derby City Council and have been allocated a Planned Home Care service by the Council. b) deliver a 24/7 Emergency Response Service to all Residents in response to calls from the onsite alarm system and other emergency service requests. c) supply Wellbeing Service for Full Customers, a home care service that will be developed with Full Customers and partners to provide care and support to Full Customers to enable them to be more independent and to access social activities and other opportunities to support their outcomes. d) work in partnership with the Housing Provider to deliver a seamless care and housing support service to Residents.