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COV - Engagement du marché pour l'enquête indépendante sur les plaintes des enfants 2026

Ouvert
Date limite
12 jours restants
Mars 15, 2026
Détails du contrat
Catégorie
Autre
Référence
011822-2026
Valeur
£240,000
Lieu
West Midlands, Royaume-Uni
Publié
Février 23, 2026
Organisation
Code CPV
Calendrier du projet

Publication de l'appel d'offres

Février 10, 2026

Date limite pour les questions

Mars 08, 2026

Date limite de soumission

Mars 15, 2026

Date de début du contrat

Septembre 30, 2026

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Budget
£240,000
Durée
48 mois
Lieu
West Midlands
Type
Autre
67
Score de qualité/100
Bon

Description originale de l'appel d'offres

Le conseil municipal de Coventry recherche des prestataires pour fournir notre service de traitement des plaintes des enfants, les prestataires soutiendront toutes les étapes de notre processus externe de traitement des plaintes. Au cours des 6 derniers mois, Coventry a nécessité l'examen de 90 plaintes. Si vous avez des questions concernant cette opportunité, veuillez les soumettre via la fonction de correspondance du portail.

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Exigences et qualifications

7 exigences dans 5 catégories

Soumission (1)
Obligatoire (1)
Conformité (1)
Technique (3)
Financier (1)
SUBMISSION REQUIREMENTS1
--Submit queries regarding this opportunity via the correspondence function of the portal by 2026-03-15T00:00:00.
MANDATORY EXCLUSION GROUNDS1
--(No information provided in the preliminary market engagement notice.)
ELIGIBILITY REQUIREMENTS1
--(No specific eligibility criteria for the tender itself are provided in this preliminary market engagement notice.)
TECHNICAL CAPABILITY REQUIREMENTS3
--Ability to deliver a Children Complaints service.
--Ability to support all stages of the external complaints process.
--Capacity to investigate approximately 90 complaints every six months.
FINANCIAL REQUIREMENTS1
--(No specific financial requirements are provided in this preliminary market engagement notice.)

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Documents

4 documents disponibles avec des résumés IA

Planning NoticeHTM
011822-2026.html

Coventry City Council is seeking providers for its Children Complaints service, valued at an estimated £200,000 over four years, and is currently conducting market engagement to invite queries from potential suppliers.

OCDS RecordDOC
011822-2026_ocds_record.json

Coventry City Council is seeking providers to deliver a Children Complaints service, supporting all stages of their external complaints process, with a historical need for approximately 90 investigations every six months.

OCDS Release PackageDOC
011822-2026_ocds_release.json

Coventry City Council is seeking providers for its Children Complaints service, which involves supporting all stages of the external complaints process, with approximately 90 complaints investigated in the last six months.

Official PDF VersionPDF
011822-2026_official.pdf

Coventry City Council is seeking providers for a Children Complaints service, covering external complaints processes, and this document serves as a preliminary market engagement notice with an estimated value of £200,000, running from October 2026 to September 2030.

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67
Bon

Score de qualité de l'appel d'offres

This is a preliminary market engagement notice with clear service requirements but significant gaps in formal procedure definition and evaluation criteria, impacting transparency for future stages.

Répartition du score

Conformité légale75/100

The tender is a market engagement notice, making some formal requirements less critical. Deadlines are reasonable, and CPV codes are appropriate. However, the formal 'Type' and 'Procedure' fields are unpopulated, which is a legal omission for any public notice.

Missing formal procedure type and code
Missing formal tender type and code
Clarté65/100

The description of the Children Complaints service and technical capabilities required are clear. However, the complete absence of any evaluation criteria, even preliminary ones, significantly reduces clarity for potential suppliers regarding future tender assessment.

No evaluation criteria specified
Exhaustivité70/100

Basic information, estimated value, duration, and location are well-defined. Technical requirements are present. However, the notice explicitly states 'No information provided' for eligibility and financial requirements, and critically, no evaluation criteria are defined.

No evaluation criteria specified
Missing detailed eligibility requirements (even preliminary)
Équité60/100

Document access, value disclosure, and the use of a portal for queries contribute to fairness. Requirements appear generic. Nevertheless, the complete lack of evaluation criteria is a major fairness concern, as it creates an opaque process for future tender stages.

No evaluation criteria specified, impacting transparency and objectivity
Aspect pratique80/100

Electronic submission of queries via a portal is supported, which is practical. The contract start date, duration, and estimated value are clearly specified, aiding planning for potential providers.

Cohérence des données70/100

Dates (submission, contract start) and financial figures are logical and consistent. However, key fields such as 'Type', 'Procedure', and 'Liable Person' are unpopulated, indicating data gaps.

Key fields 'Type', 'Procedure', and 'Liable Person' are unpopulated
Durabilité20/100

There is no mention of green procurement, social aspects, or innovation focus within the tender documentation. This indicates a lack of emphasis on sustainability criteria.

No green procurement criteria
No social criteria

Points forts

Clear description of the service required
Estimated value and contract duration are specified
Electronic query submission via portal is supported
Requirements appear generic and not tailored
All key dates are logical and consistent

Préoccupations

Complete absence of evaluation criteria
Missing formal procedure and tender type codes
Lack of explicit eligibility and financial requirements
No sustainability (green, social, innovation) considerations
Liable Person field is empty

Recommandations

1. Clearly define and publish preliminary evaluation criteria to enhance transparency and fairness.
2. Populate formal 'Type' and 'Procedure' fields, even for market engagement, to ensure full legal compliance.
3. Consider incorporating sustainability and social value criteria into future tender stages.

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