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Udbud

Servicekvalitetsregime

Åben
Frist
117 dage tilbage
Juli 31, 2026
Kontrakt detaljer
Kategori
Restricted Procedure
Reference
021132-2026
Værdi
£1,238,400
Lokation
Inner London - East, Storbritannien
Udgivet
Marts 28, 2026
Organisation
CPV-kode
Projekttidslinje

Udbud offentliggjort

Marts 10, 2026

Frist for spørgsmål

Juli 24, 2026

Frist for tilbud

Juli 31, 2026

Kontraktens startdato

Marts 31, 2027

Budget
£1,238,400
Varighed
36 måneder
Lokation
Inner London - East
Type
Restricted Procedure
75
Kvalitetsscore/100
God

Original udbudsbeskrivelse

Lot 1 – Levering af revisorer (personer) til at udføre servicekvalitetsrevisioner i overensstemmelse med de servicekvalitetskriterier, der er leveret af SET, hvor der tydeligt markeres, når en 'fejl' er opstået, hvilket sikrer nøjagtig rapportering og understøttende beviser såsom billeder og video. Derudover, som en del af onboarding, i forbindelse med Lot 2, ville revisorerne forventes at logge hvert enkelt aktiv for at udfylde og vedligeholde et aktivregister. Lot 2 – Levering af en revisionsapp, som revisorer kan bruge til effektivt at rapportere ydeevnen af stationer og tog, hvilket giver dem mulighed for at markere fejl i forhold til de fastsatte kriterier. Derudover, lever en servicekvalitetsstyringssystem, der kan behandle alle modtagne data og rapportere de krævede scoringsmekanismer som fastsat af SET, samt levere robuste dashboards, der giver SET mulighed for effektivt at gennemgå og fortolke dataene. Sidst, hosting af et detaljeret aktivregister, som opdeler hver station i zoner, giver et unikt referencenummer for hvert aktiv, og har et billede og placering på et kort. Dette ville indebære at arbejde sammen med leverandøren af Lot 1.

Risikoanalyse

Risikoanalyse er endnu ikke tilgængelig for dette lands udbud. Understøttede lande i øjeblikket: Estland, Polen, Litauen og Letland.

Vinderstrategi

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Konkurrenter

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Krav og kvalifikationer

20 krav på tværs af 5 kategorier

Indsendelse (1)
Obligatorisk (1)
Overholdelse (10)
Teknisk (7)
Finansiel (1)
SUBMISSION REQUIREMENTS1
--No specific submission requirements are detailed in the provided text.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are detailed in the provided text.
ELIGIBILITY REQUIREMENTS10
--Bidders must be capable of providing auditors (people) for Lot 1.
--Bidders must be capable of providing an auditing app and a service quality management system for Lot 2.
--For Lot 1, auditors must be able to conduct service quality audits in line with SET's criteria.
TECHNICAL CAPABILITY REQUIREMENTS7
--Auditors must possess the skills to conduct service quality audits and identify failures.
--Auditors must be able to document findings with supporting evidence (images, video).
--The auditing app must be functional and user-friendly for auditors.
FINANCIAL REQUIREMENTS1
--No specific financial requirements are detailed in the provided text.

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Dokumenter

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75
God

Udbudskvalitetsscore

This tender for 'Service Quality Regime' is in the planning stage and outlines a two-lot procurement for auditing services and a related digital platform. While generally well-structured, it lacks specific evaluation criteria and details on submission, impacting completeness and practicality.

Scoreopdeling

Overholdelse af lovgivning75/100

The tender is in the planning stage, which inherently limits a full assessment of legal compliance. However, the presence of a clear title, reference number, organization, CPV code, and estimated value suggests a foundational adherence to procurement regulations. The 'Competitive flexible procedure' is noted, but its specific implications for legal compliance are not detailed. The absence of disputes and suspensions is positive. The deadline is noted as potentially short, which could be a minor legal concern if it impedes fair competition.

Potential for a short submission deadline impacting fair competition.
Klarhed80/100

The description of the two lots is reasonably clear, detailing the expected services for auditors and the functionalities of the auditing app and management system. The AI-extracted requirements further elaborate on these needs. However, the absence of specified evaluation criteria means potential bidders cannot fully understand how their submissions will be assessed, which is a significant clarity gap.

Missing evaluation criteria.
Fuldstændighed70/100

Key information such as title, reference, organization, estimated value, contract duration, and start date are present. The CPV code is provided. However, the tender is in the planning stage, and crucial documents are not yet available with content, and specific submission requirements are not detailed. This lack of detailed documentation and submission guidelines impacts the overall completeness.

No document content available.
No specific submission requirements detailed.
Retfærdighed85/100

The tender appears fair, with the estimated value disclosed and the procedure being competitive. The requirements are described in a way that seems objective and focused on service delivery rather than tailored to specific companies. The division into lots allows for specialized suppliers to bid. The lack of specific submission requirements could be a minor concern, but the overall structure promotes open competition.

Praktisk anvendelighed65/100

The tender specifies a contract start date and duration. The division into lots suggests a practical approach to procurement. However, the absence of information regarding e-submission and the lack of available document content with details on how to submit proposals significantly reduce the practicality for potential bidders at this stage.

No e-submission specified.
No document content available for detailed review.
Datakonsistens90/100

Key fields such as title, reference, organization, estimated value, and dates are populated. There are no reported disputes or suspensions. The dates provided (submission deadline and contract start) are logically sequenced. The CPV code is consistent with the service description.

Bæredygtighed50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded. This suggests a lack of emphasis on sustainability criteria within this procurement notice.

No green procurement criteria mentioned.
No social criteria mentioned.

Styrker

Clear title, reference, and organization details.
Well-defined description of services for both lots.
Estimated value and contract duration specified.
CPV code provided.

Bekymringer

Missing evaluation criteria.
No document content available for detailed review.
Lack of information on e-submission.

Anbefalinger

1. Specify clear evaluation criteria to guide bidders.
2. Provide access to full tender documents with detailed submission instructions.
3. Clarify the e-submission process.

Forhåndsvisning af AI-scoring

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Strategiske anbefalinger

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