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TWFRA (‘the Authority’) is the publicly accountable body that oversees the policy and service delivery of Tyne and Wear Fire and Rescue Service (‘the Service’) on behalf of the community. The Service successfully leads the operational delivery of fire and rescue services such as public protection, fire and other emergency prevention, operational response and resilience. Our stations, staff and appliances are strategically placed across Tyne and Wear to ensure efficient and effective response to fires and other emergencies. Appliances work across station areas and can be mobilised whilst away from their home station. We also have robust arrangements with neighbouring services to enable additional support during major emergencies. Tyne and Wear Fire and Rescue Service (TWFRS) is seeking to appoint a suitably qualified and experienced external organisation to provide independent, professional support with employee relations matters on a call-off basis, as required. The contract will provide flexible access to experienced HR and employee relations specialists to support the Service in the management of complex, sensitive, high-risk or resource-intensive cases, including workplace investigations and disciplinary and grievance matters. The provider will work alongside the Service’s internal HR, management and legal resources, as appropriate. There is no guaranteed minimum volume or value of work under the contract.